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iStay Hotel Ciudad Juarez

3.5 star property
Central hotel connected to a shopping centre in Ciudad Juárez with free parking

Choose dates to view prices

Photo gallery for iStay Hotel Ciudad Juarez

Breakfast served
Exterior
Indoor pool
Shower, hair dryer, towels
Lobby
iStay Hotel Ciudad Juarez offers a convenient urban retreat with thoughtful amenities. Guests enjoy free WiFi, on-site shops, spa treatments, and a bar. The indoor pool and gym provide perfect activity options after exploring the city center.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Gym
  • Housekeeping
  • Laundry

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  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room

In-room safe, desk, soundproofing, iron/ironing board

Standard Room

8.8 out of 10
Excellent
(40 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hairdryer
Private bathroom
Cable channels
  • 312 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

In-room safe, desk, soundproofing, iron/ironing board

Standard Double Room

8.0 out of 10
Very good
(32 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hairdryer
Private bathroom
Cable channels
  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Room

9.0 out of 10
Wonderful
(10 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hairdryer
Private bathroom
Cable channels
  • 334 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Double Room

7.4 out of 10
Good
(13 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hairdryer
Private bathroom
Cable channels
  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds
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About the area

Located in Zona Pronaf neighbourhood, iStay Hotel Ciudad Juarez is connected to a shopping centre. El Paso Zoo and Insights Science Museum are local attractions and those in the mood for shopping can visit Sunland Park Mall and Plaza de las Americas. La Rodadora Espacio Interactivo and Gene Roddenberry Planetarium are also worth visiting. Spend some time exploring the area's activities, including golfing.
Visit our Ciudad Juárez travel guideOpens in a new window
Map
Paseo Triunfo de la Republica 3745, Colonia Circuito Pronaf, Ciudad Juárez, CHIH, 32310

What's nearby

  • Plaza de las Americas - 3 min walk - 0.3 km
  • Paso del Norte Cultural Center - 12 min walk - 1.0 km
  • Benito Juárez Olympic Stadium - 4 min drive - 3.5 km
  • Paso del Norte International Bridge - 4 min drive - 4.2 km
  • American Consulate - 10 min drive - 8.8 km

Getting around

  • El Paso Union Depot - 18 min drive
  • El Paso International Airport (ELP) - 25 min drive

Restaurants

  • ‪Sanborns Ciudad Juárez - ‬2 min walk
  • ‪Fiesta Inn - ‬2 min walk
  • ‪Crisostomo - ‬5 min walk
  • ‪Cafe Veracruzano - ‬10 min walk
  • ‪ITALIA Forno Ristorante - ‬4 min walk

About this property

iStay Hotel Ciudad Juarez

Hotel near Paso del Norte International Bridge
At iStay Hotel Ciudad Juarez, you can look forward to shopping on-site, laundry facilities and a gym. The on-site restaurant, Restaurante la Pergola, serves breakfast. In addition to a business centre and babysitting, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An indoor pool
  • Free self-parking
  • Buffet breakfast (surcharge), a lift and a 24-hour front desk
  • A banquet hall, a reception hall and coffee/tea in reception
  • Guest reviews speak highly of the helpful staff
Room features
All 146 rooms feature comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and hairdryers
  • 40-inch plasma TVs with premium channels
  • Free infant beds, daily housekeeping and desks

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8.8 out of 10, Excellent, 1,840 reviews
The price is HK$654
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; MXN 150 for adults and MXN 100 for children
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Restaurante la Pergola

Things to do

  • Gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Babysitting
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business centre
  • Conference centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch plasma TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from October 23 2025 to October 27 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately MXN 150 for adults and from MXN 100 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

iStay Hotel Ciudad Juarez
iStay Hotel
iStay Ciudad Juarez
Holiday Inn Express Ciudad Juarez Hotel Ciudad Juarez
Istay Ciudad Juarez
iStay Hotel Ciudad Juarez Hotel
iStay Hotel Ciudad Juarez Ciudad Juárez
iStay Hotel Ciudad Juarez Hotel Ciudad Juárez

Frequently asked questions

Does iStay Hotel Ciudad Juarez have a pool?

Yes, this property has an indoor pool. The swimming pool will be unavailable from October 23 2025 until October 27 2025 (dates subject to change).

Is iStay Hotel Ciudad Juarez pet-friendly?

No, only service animals are welcome at the property.

How much is parking at iStay Hotel Ciudad Juarez?

Self-parking is free at this property.

What time is check-in at iStay Hotel Ciudad Juarez?

Check-in start time: 3 PM; check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at iStay Hotel Ciudad Juarez?

Checkout is at 1 PM.

Where is iStay Hotel Ciudad Juarez located?

Located in Zona Pronaf, this hotel is steps from Hospital de la Mujer and 2.8 mi (4.5 km) from Paso del Norte International Bridge. Plaza de las Americas and Ciudad Juárez Art Museum are also within 10 minutes.

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Reviews

iStay Hotel Ciudad Juarez Reviews

8.8

Excellent

8.6

Cleanliness

8.4

Amenities

8.8

Staff & service

8.6

Eco-friendliness

8.4

Property conditions & facilities
Rating 10 - Excellent. 704 out of 1136 reviews
Rating 8 - Good. 227 out of 1136 reviews
Rating 6 - Okay. 105 out of 1136 reviews
Rating 4 - Poor. 48 out of 1136 reviews
Rating 2 - Terrible. 52 out of 1136 reviews

Reviews

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel as always
Stayed 1 night in Aug 2025

8/10 Good

Lalo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities,breakfast was good
Stayed 2 nights in Aug 2025

10/10 Excellent

Surruge

Liked: Cleanliness, amenities, property conditions & facilities
The place was amazing, hotel staff was friendly. Will stay there again.
Stayed 2 nights in Jul 2025

8/10 Good

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Aug 2025

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping Paola does an amazing job, front desk staff super friendly, great place this was my 5th time at this hotel
Stayed 2 nights in Sep 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities
Front desk and staff specially Fernanda, checked us in starting great customer service throughout our stay.
Stayed 1 night in Aug 2025

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good hotel for our short stay.
Stayed 1 night in May 2025

10/10 Excellent

Amanda

Outstanding service
Stayed 1 night in Oct 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding service
Stayed 1 night in Oct 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities
Excellent place
Stayed 1 night in May 2025

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 2 nights in Aug 2025

10/10 Excellent

Silbia

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights and hotel felt secure and was clean. Included breakfast was our stay and that was delicious. Friendly staff and nice open area. Will stay again.
Stayed 3 nights in Jun 2025

10/10 Excellent

Mariangel

Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff. Good location
Stayed 2 nights in Jun 2025

8/10 Good

Ralf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cheaper alternative in Juarez compared to the hotels across the street. Rooms are good, cooked breakfast and nice seating areas. Good deal for the price, but not a honeymoon destination.
Stayed 3 nights in May 2025

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this hotel very quiet nice people and it's close to everything it's been 14 years they go to this hotel and I love it thank you very much for everything that you guys do
Stayed 3 nights in May 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great 👍
Stayed 1 night in Jun 2025

8/10 Good

Miguel

Liked: Amenities
Staff was very welcoming and professional. Room was clean and AC worked correctly.
Stayed 1 night in Jul 2025

10/10 Excellent

Ernesto

Liked: Amenities
Liked everything
Stayed 3 nights in Aug 2025

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Jul 2025

10/10 Excellent

Rafael

Liked: Cleanliness, amenities, property conditions & facilities
Very helpful personnel very kind and attentive.
Stayed 1 night in Jun 2025

6/10 Okay

Victor

Liked: Staff & service
.
Stayed 1 night in Oct 2025

10/10 Excellent

TOMAS

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service
Great location service clean. Needs new curtains and some renovating but it's nice and comfortable
Stayed 1 night in Jul 2025

4/10 Poor

victor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Motel not a Hotel.

This should be an advertised as a motel not a hotel.
Stayed 2 nights in Jun 2025

8/10 Good

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
They need new carpet
Stayed 2 nights in Aug 2025