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Reviews of Garner Clarksville Northeast, an IHG Hotel

2.5 out of 5
Garner Clarksville Northeast, an IHG Hotel
230 Cracker Barrel Drive, Clarksville, TN

Reviews

8.4

Very good

Rating 10 - Excellent. 390 out of 757 reviews" "
Rating 8 - Good. 203 out of 757 reviews" "
Rating 6 - Okay. 83 out of 757 reviews" "
Rating 4 - Poor. 43 out of 757 reviews" "
Rating 2 - Terrible. 38 out of 757 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jennifer

Disliked: Staff & service, amenities
I made a reservation online with Expedia. When I got to the hotel, they said they had my reservation, but no room was available for me. This was at 10 o’clock at night. I was stuck, scrambling trying to find her hotel that had availability this late at night.
Stayed 1 night in May 2024
Response from The Staff at Garner Clarksville Northeast on 20 May 2024
Dear Jennifer, thank you for your patience and understanding. We apologize for any inconvenience caused by the issue with your reservation. Rest assured, we take your feedback seriously and will review our procedures to prevent similar occurrences in the future. If there's anything further we can do to assist you or make things right, please feel free to reach out to us directly. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.

6/10 Okay

Tracy

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
I used my credit card for incidentals, left the room in satisfactory condition and two weeks later the deposit is still on my card. I had to dispute the payment with my bank. The front desk associate was in training and seemed to be unsure about how to process cards. New hotel and new staff. Hotel is next to interstate so it could be hard to sleep for light sleepers. Breakfast was good.
Stayed 1 night in May 2024
Response from The Garner Front Desk Team on 15 May 2024
Thankyou Tracy for taking the time with your feedback, first off I want to apologize about your incidentals not going right back I will look into it this evening, also second thankyou so much for your understanding with our process being a new hotel.

2/10 Terrible

donnell

Stayed 4 nights in May 2024
Response from The Garner Front Desk Team on 8 May 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Stanton

Stayed 1 night in Apr 2024
Response from - The Staff at Garner Clarksville Northeast on 12 May 2024
We're sorry to learn that your experience didn't meet expectations. Your feedback is important to us, and we apologize for any inconvenience caused. If you're open to it, we'd appreciate the chance to make amends during a future visit.

2/10 Terrible

KIRK

Stayed 1 night in Apr 2024
Response from - The Staff at Garner Clarksville Northeast on 28 Apr 2024
We're sorry to learn that your experience didn't meet your expectations. If there are any specific concerns or issues you'd like to address, please feel free to share them with us. We value your feedback and strive to make improvements based on our guests' experiences.

10/10 Excellent

Susan

No longer a Sleep Inn, but check-in was seamless
Stayed 1 night in Mar 2024
Response from Garner Clarksville Northeast on 21 Apr 2024
Thank you for your feedback! We're pleased to hear that your check-in experience went smoothly. We aim to provide excellent service to all our guests. We look forward to welcoming you back in the future.- The Staff at Garner Clarksville Northeast

6/10 Okay

sharyn

Travelled with family
Liked: Staff & service, amenities
Dated
Stayed 1 night in Mar 2024
Response from Garner Clarksville Northeast on 21 Apr 2024
Thank you for your review. We value your feedback and continuously strive to improve our services. We hope you'll consider staying with us again.- The Staff at Garner Clarksville Northeast

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay would love to stay here again in the future
Stayed 2 nights in Mar 2024
Response from Garner Clarksville Northeast on 21 Apr 2024
Jessica, Thank you for your kind words! We're glad to hear you had a pleasant stay and would love to welcome you back in the future.- The Staff at Garner Clarksville Northeast

6/10 Okay

BARB

Liked: Staff & service, property conditions & facilities
Nice, clean. Did NOT have any juice for breakfast although there was a working machine. Disappointing breakfast.
Stayed 1 night in Mar 2024

2/10 Terrible

SHANNON

Disliked: Cleanliness, staff & service, property conditions & facilities
The breakfast was cold and there was no variety. Barely had any food … advertised wrong Room was okay but bathroom was not swept …

8/10 Good

Kendrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Gretchen

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay, clean, quiet, friendly and easy access to shopping and dining.
Stayed 3 nights in Feb 2024

6/10 Okay

Phillip

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Where was breakfast?
When we went down to breakfast at 7:30, there was little left of the hot breakfast. Perhaps the workers from all the utility trucks in the lot had eaten early but there was no one in the kitchen area and no one at the front desk to inquire if more was coming. Also, carpets had wear, towels were old, and no ice machines on our floor.
Stayed 1 night in Feb 2024

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Right off interstate. Numerous restaurants close by. Clean.
Stayed 1 night in Feb 2024

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and well kept. The pool area indoors was very nice and clean! Staff was amazing and helpful.
Stayed 1 night in Feb 2024

2/10 Terrible

corey

Disliked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Shenquita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Cary R.

Marginal
I know hiring is tough but not serving breakfast an hour and a half before the posted ending time, really.
Stayed 1 night in Jan 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & convenient
Stopping for one night ... room was clean & welcoming - bed as comfortable. Was nice to have the shower vs tub/shower combo.
Stayed 1 night in Jan 2024

8/10 Good

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Nanjelys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Julia

Disliked: Staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Freddy

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Quite honestly I’m very disappointed with this hotel, for being in such a nice area with great surroundings the building itself and what it offers as a company is terrible. Bathroom was dirty, towels were rough, bed was poorly presented, soap was size of a coin, shampoo was a one time use and the staff does not care at all.
Stayed 1 night in Jan 2024

10/10 Excellent

BOBBIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bed was comfortable and room temperature / humidity level was also very comfortable - good combo for a good sleep! Hot breakfast and good coffee. Its right off of the interstate but that side of Clarksville isn't very built up or busy so it was quiet and safe.
Stayed 1 night in Jan 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We choose hotels which have the doors to the individual rooms opening to an interior hall, which this hotel did. The night manager was very welcoming. Our room was clean, and when we turned on the heat using the thermostat, it worked well. The hair dryer mounted on the wall in the bathroom included a night light...nice touch. The free breakfast was typical with cold and warm choices, however, no fresh fruit. We would stay again.
Stayed 1 night in Jan 2024

8/10 Good

Kenneth

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Joseph

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms were disgusting, some weird substance on the phone wasn't cleaned, only quarter roll of tp with no extra, staff didn't ask how stay was cause they already know, And elevator smelled like an ash tray.
Stayed 1 night in Dec 2023

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed one night. It was conveniently located and quiet.
Stayed 1 night in Dec 2023

8/10 Good

Thomas, Warsaw

Stayed 1 night in Dec 2023

4/10 Poor

Audrey

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Front desk staff was great! Room was dirty. I had to get a new set of sheets as soon as we checked in and the bathroom was filthy
Stayed 1 night in Dec 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Peggy

Liked: Staff & service
Stayed 1 night in Dec 2023

4/10 Poor

Leonardo

Disliked: Cleanliness, property conditions & facilities
Not clean
Stayed 1 night in Dec 2023

10/10 Excellent

Suzanne

Stayed 2 nights in Dec 2023

6/10 Okay

Cynthia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I reserved a King. But was given a double.
Stayed 1 night in Dec 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Didn't like the fact that there were not ice and vending services on each floor. There were signs that indicated that there were but was only on the 1st floor. Remove the damn signs! Wandered all over the 4th floor looking for ice and vending only to find out that there were not. GRRRRR!
Stayed 1 night in Dec 2023

6/10 Okay

Mark

Travelled with partner
Liked: Staff & service
I have no idea how this property rates 8.6. It is old, beat up and nothing special. Water is the shower was barely warm. Staff people are nice.
Stayed 1 night in Dec 2023

10/10 Excellent

Bernard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Donald

Stayed 1 night in Dec 2023

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and very comfortable bed, easy access to I 24, the only turn down was stains on the carpet
Stayed 1 night in Dec 2023

2/10 Terrible

Ruvim

Stayed 1 night in Dec 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. The price was very reasonable too -- so much so that we were a little nervous that it might not be such a nice place. We were pleasantly surprised! Excellent value and would definitely stay there again.
Stayed 2 nights in Dec 2023

6/10 Okay

Jeff

Liked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Darcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

JOESEPH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Dec 2023

8/10 Good

JOESEPH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place.
Stayed 1 night in Nov 2023

8/10 Good

Rodney

Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Check in was good. Front desk very welcoming. Room was fine. We were given a disability room on 1st floor we did not need this room should of been left for someone that needed it but than we found out why. When you took a shower the bathroom flooded. The pitch of the floor was not right so the water could go down the drain. Went to front desk to tell them about it and they knew about it but no solution ask for a mop said she couldn’t give us one cause it was locked in. So I ask for extra towels so we could soak up the water in fear of falling. She could only find one extra towel so we had to use our towels and shared a towel after we took our shower. Very disappointing. Other than that it was a convenient place to stay close to restaurants etc.
Stayed 1 night in Nov 2023