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Reviews of Aloft Beachwood

3 out of 5
Aloft Beachwood
1010 Eaton Blvd, Beachwood, OH

Reviews

8.2

Very good

Rating 10 - Excellent. 472 out of 1000 reviews" "
Rating 8 - Good. 266 out of 1000 reviews" "
Rating 6 - Okay. 130 out of 1000 reviews" "
Rating 4 - Poor. 63 out of 1000 reviews" "
Rating 2 - Terrible. 69 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shalese

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Gen on 14 May 2024
Thank you so much for staying with us!

2/10 Terrible

Cigdem

Disliked: Cleanliness, staff & service, property conditions & facilities
They did not allow us to check in on time as they did not have rooms available. It seems like they oversold the rooms. They finally allowed us to check in late evening, which was many hours after their stated check in time. Front Desk was very rude and did not take any accountability or responsibility for this. Terrible experience. We will never go back again.
Stayed 1 night in Apr 2024
Response from Cherie on 1 May 2024
Good Evening, we are so sorry for your terrible experience. We always to look to provide amazing service to all of our Guests. Your experience has been shared with our teams and management. Thank you for staying with The Aloft Beachwood.

6/10 Okay

Jessica

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cherie on 1 May 2024
Thank you for responding to our survey, can you please let us know the details for your response. We thank you for choosing The Aloft Beachwood.

2/10 Terrible

susan

Disliked: Staff & service
Didn’t stay staff and security upset w something didn’t acknowledge us waiting to check in. I said something they then did. I was going to a clinical conference w my business partner and friend. I had reserved 2 queen beds days earlier. They gave them away had only one king. I had to tell them to take it off my charge or I’m not sure it would have gotten done. We left and stayed at a different Marriott
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and very clean, loved the room will definitely book again!
Stayed 1 night in Apr 2024
Response from Gen on 22 Apr 2024
Thank you for staying with us. We look forward to your return!

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gen on 17 Apr 2024
Thank you so much for the feedback. We look forward to hosting you again!

8/10 Good

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean . Rooms well appointed but didn’t have shower caps . Would definitely stay here again
Stayed 2 nights in Apr 2024
Response from Cherie on 15 Apr 2024
Thank you so much for your positive feedback which we will share with our teams. We look forward to your next stay with us. Thank you again for choosing The Aloft Beachwood.

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super helpful, friendly and cheerful.
Stayed 7 nights in Apr 2024
Response from Cherie on 12 Apr 2024
Thank you, we appreciate the great feedback. We look forward to your next stay. Thank you for choosing The Aloft Beachwood.

8/10 Good

Brian, Glen Ellyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not find better staff anywhere!!!!! So helpful. Comfy modern room
Stayed 2 nights in Apr 2024
Response from Cherie on 10 Apr 2024
Thank you for your positive feedback. We look forward to your next stay with us and thank you for choosing The Aloft Beachwood

8/10 Good

Catherine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a great lobby with a free pool table and video games. Staff was very friendly and accommodating. The pool was well maintained.
Stayed 3 nights in Apr 2024
Response from Cherie on 9 Apr 2024
Thank you so much for your positive feedback. We will share this with out staff and we are glad you enjoyed your stay. Thank you again for choosing The Aloft Beachwood

10/10 Excellent

Neil

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed staying there. Excellent location, hotel, staff, rooms, and lobby.
Stayed 7 nights in Mar 2024
Response from Cherie on 8 Apr 2024
Thank you for your wonderful feed back. We appreciate your feedback. Thank you for choosing The Aloft Beachwood.

10/10 Excellent

Vonda

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing
Stayed 1 night in Apr 2024
Response from Cherie on 8 Apr 2024
Thank you for your wonderful feedback which we will share with our staff. Thank you again for choosing The Aloft Beachwood.

10/10 Excellent

Joshua

Travelled with family
Liked: Staff & service, property conditions & facilities
To stayWell located and helpful staff. Great place
Stayed 1 night in Apr 2024
Response from Cherie on 8 Apr 2024
Thank you so much for your positive response. We appreciate it and will share with our Staff. Thank you again for choosing The Aloft Beachwood.

10/10 Excellent

Alyssa

Stayed 1 night in Mar 2024
Response from Cherie on 3 Apr 2024
Thank you so much for your awesome feedback which will assist our teams in the future. We appreciate you staying with us and look forward to your next stay. Thank you again for choosing The Aloft Beachwood.

10/10 Excellent

WILLIAM, Galloway

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel to stay for individual or business or family
Stayed 1 night in Mar 2024
Response from Genna on 23 Mar 2024
Thank you for the great feedback! We look forward to hosting you again!!

10/10 Excellent

Dante

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The complex itself is just unique the colors in the building completely stands out
Stayed 1 night in Mar 2024
Response from Gen on 11 Mar 2024
Thank you so much! I am elated that you enjoyed our design and decor. We hope when your travels bring you back to the area that we can host at the Aloft Beachwood.

10/10 Excellent

Shanina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I absolutely loved my room and the common areas were clean and smelled fabulous and clean!!
Stayed 2 nights in Mar 2024
Response from Cherie on 5 Mar 2024
Thank you so much for the wonderful feedback, we hope you enjoyed your stay. This feedback will be share with our teams. We look forward to your next stay with us. Thank you again, The Aloft Beachwood

8/10 Good

Kathryn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue was the sliding door to the toilet/ shower area would not close! There was an eight inch gap no matter what we tried. But it looks like they are updating the whole place. Staff were so friendly and welcoming!
Stayed 1 night in Feb 2024
Response from Cherie on 28 Feb 2024
Thank you so much for your feed back which we will share with our teams. Thank you so much for choosing The Aloft Beachwood.

4/10 Poor

Summer

Travelled with partner
Liked: Cleanliness, staff & service
The receptionist who greeted us was nothing short of amazing. She was polite, friendly and knowledgeable. The bathroom door was stuck and it took both of us to open it, there was no remote in the room and the phone didn’t work, it did however make a loud siren noise for our first hour there. I had to use my cell to call the front desk. A guy answered and said he could bring me a remote but didn’t know what to tell me about the phone. We unplugged it and the noise stopped but there was no phone for the duration of our stay. There were a lot of kids there. There was pizza boxes on the floor in the hallway and kids running up and down the halls. I’m glad we only needed to stay one night.
Stayed 1 night in Feb 2024
Response from Cherie on 24 Feb 2024
Thank you so much for your feedback, we will share this survey info with our teams to provide and improve our service. Thank you again for the insight and for choosing The Aloft Beachwood.

10/10 Excellent

HERLESHA

Liked: Cleanliness, staff & service, property conditions & facilities
First time at the property and the experience was very pleasant from check in to check out
Stayed 1 night in Feb 2024
Response from Genna on 12 Feb 2024
Thank you so much for staying with you! We look forward to hosting you again!!

6/10 Okay

Shane

Stayed 1 night in Feb 2024
Response from Gen on 23 Mar 2024
Thank you for your feedback, it will be shared with the team.

10/10 Excellent

LAWRENCE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay
Response from Cherie on 7 Feb 2024
Thank you so much for the positive response. We will share this review with our teams. Thank you again for choosing The Aloft Cleveland Beachwood and look forward to your next stay.

6/10 Okay

Kimberly

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff Excellent-Rooms needs fixed
The staff was extremely friendly and helpful. The rooms need help! The bathroom light was hanging out of the ceiling, the corner between the ceiling and the wall in the bedroom had a huge crack (separated) and the molding was just laying against the wall (not attached) near the bathroom. We had a king suite and there were cigarette burns on the stools even though it’s a smoke free hotel. For the price a night, we expected more.
Stayed 3 nights in Jan 2024
Response from Cherie on 29 Jan 2024
Thank you so much for provided us this feedback. We will share this with our staff and maintenance team. Thank you again for choosing The Aloft Beachwood.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Noisy room
Had a room whether machinery noise kept me up at night. Only there one night and noise didn't come until nighttime so I didn't bother to ask for a new room. Fortunately, had ear plugs.
Stayed 1 night in Jan 2024
Response from Cherie on 29 Jan 2024
We are very sorry that your room was noisy. There is front desk staff on property 24 hours and ready to assist if you need assistance. We again apologize for the noise. Thank you for choosing the Aloft Beachwood.

8/10 Good

Carmen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Gen on 25 Jan 2024
Thank you for staying with us!! We look to hosting you in the future!!

8/10 Good

Juan, Bronx

Stayed 1 night in Jan 2024
Response from Gen on 15 Jan 2024
Thank you for staying with us!

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience
Stayed 1 night in Jan 2024
Response from Gen on 14 Jan 2024
Thank you so much! We hope that you will stay with us when your travel plans bring you back to the area!!

2/10 Terrible

SHANTA

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Cherie on 9 Jan 2024
We received your recent feedback and shared with our teams. We apologize that you did not enjoy you stay and Thank you for your feedback.

2/10 Terrible

Kayla

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cherie on 9 Jan 2024
We deeply apologize for your recent stay experience. We will go cover your review with our stay and provide teaching moments where we can improve. We hope you try a stay with us again and thank you so much for your recent feedback.

10/10 Excellent

Dkeyah

Stayed 1 night in Dec 2023
Response from Genna on 25 Jan 2024
We look forward to see you again!

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Cherie on 6 Jan 2024
Your positive feedback is very much appreciate. We will share it with our team and we look forward to your next stay with us. Thank you for choosing The Aloft Cleveland Beachwood.

10/10 Excellent

Marilyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free dog stay at clean, comfortable hotel!
Clean, comfortable and convenient hotel for visiting friends in Shaker Heights, OH. Free stay for our dog a real plus!
Stayed 1 night in Dec 2023
Response from Cherie on 28 Dec 2023
Thank you so very much for the positive feedback that will be shared with the staff as well. We look forward to you coming to stay with us again soon. Thank you for choosing The Aloft Beachwood.

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service. When the renovations are complete, I’ll give it 5 stars all around!
Stayed 1 night in Dec 2023
Response from Cherie on 23 Dec 2023
Thank you so much for your awesome feedback, we really appreciate you sharing that with us. We look forward to your next stay. Thank you for choosing The Aloft Beachwood

10/10 Excellent

Ramiz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cherie on 8 Dec 2023
We appreciate the wonderful feedback. Thank you so much for choosing The Aloft Cleveland Beachwood and we look forward to your next stay with us.

8/10 Good

Marcellina

Liked: Cleanliness, property conditions & facilities
It had a very inviting atmosphere and smelled so Good
Stayed 1 night in Nov 2023
Response from Cherie on 1 Dec 2023
Thank you so much for your wonderful comments, they are greatly appreciated. We look forward to your next stay with us and again Thank you for choosing The Aloft Cleveland Beachwood

10/10 Excellent

Moritz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Cherie on 23 Dec 2023
Thank you so much for your feedback, we look forward to sharing it with our staff. We thank you for choosing The Aloft Beachwood.

10/10 Excellent

Amanda

Stayed 2 nights in Nov 2023
Response from Cherie on 18 Nov 2023
Thank you so much for your wonderful feedback. We will share this with our staff. We look forward to you staying with us again. The Aloft Beachwood

10/10 Excellent

Jodie

Travelled with partner
Liked: Amenities, property conditions & facilities
We had a newly remodeled room and I think we may have been the first to use it- SPARKLING CLEAN! Nice location. Quick drive to the very charming Chagrin Falls or Downtown.
Stayed 2 nights in Nov 2023
Response from Gen on 13 Nov 2023
Thank you so much! We are so excited about our renovations! We are glad you enjoyed our new updates!!

6/10 Okay

Eler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Cherie on 13 Nov 2023
Thank you for your feedback on your recent stay with us. We appreciate the positive review and we hope you come to stay with us again. Thank you so much for choosing The Aloft Cleveland Beachwood.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Cherie on 12 Nov 2023
Thank you for your positive feedback which will be shared with our team. We look forward to your next stay with us. Thank you for choosing The Aloft Cleveland Beachwood

6/10 Okay

rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Cherie on 24 Oct 2023
Thank you for the review of our hotel, your feedback is greatly appreciated and share with our staff. We look forward to you choosing to stay with us again. Thank you for staying here at The Aloft Cleveland Beachwood

8/10 Good

Lashandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Cherie on 23 Oct 2023
Thank you for response. We appreciate the feedback and look forward to you choosing to stay with us in the future.Thank you again The Aloft Cleveland Beachwood

6/10 Okay

Wendy

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Cherie on 17 Oct 2023
Your response to this survey is greatly appreciated. We will share with our staff. Thank you for choosing The Aloft Cleveland Beachwood

6/10 Okay

Verified traveller

Liked: Staff & service
Ho hum hotel
Just a meh hotel. They were redoing the parking lot while I was there. Was pretty inconvenient and difficult to avoid the mess. Service was fine everyone was nice. Wasn’t the cleanest hotel ever. There was a service cart in the hallway for the 2+ days I was there and it had chicken bones sitting in it the whole time. One of the elevators broke on the second day.
Stayed 2 nights in Sep 2023
Response from Cherie on 22 Sept 2023
Thank you for your feedback, it is greatly appreciated and will be shared with the entire staff. Thank you for choosing The Aloft Cleveland Beachwood

10/10 Excellent

Deonte

Stayed 2 nights in Sep 2023
Response from Cherie on 19 Sept 2023
Thank you so much for your positive response. We thank you for choosing The Aloft Cleveland Beachwood and look forward to your next stay with us.

4/10 Poor

Teray

Stayed 1 night in Sep 2023
Response from Cherie on 18 Sept 2023
Thank you so much for providing your feedback, it is greatly appreciated and noted. We look forward to you staying with us again. Thank you for choosing The Aloft Cleveland Beachwood

10/10 Excellent

Dori L

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THe check in clerk was kind, helpful and friendly. The Aloft is conducting some renovations at this time, so this was the only reason I didn't give them a 5 star rating.
Stayed 1 night in Sep 2023
Response from Gen on 18 Sept 2023
Thank you so much for responding. We hope that you come visit again!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Cherie on 8 Sept 2023
We really appreciate the great feedback. We are so glad that you had a great stay and we look forward to you staying with us again. The Aloft Cleveland Beachwood.

6/10 Okay

Tyra

Liked: Staff & service
Okay
Stayed 1 night in Sep 2023
Response from Cherie on 5 Sept 2023
Thank you for your feedback. We appreciate your feedback which helps us to provide excellent service. Thank you for choosing The Aloft Cleveland Beachwood

2/10 Terrible

Christine

Stayed 1 night in Aug 2023
Response from Cherie on 18 Sept 2023
Thank you so much for your positive feedback. We appreciate your response and look forward to your next stay with us. Thank you for choosing The Aloft Cleveland Beachwood.