Dear Grace, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced during check-in and the issues with room cleanliness. The smell of smoke and the noise disturbance you encountered are unacceptable, and we regret that these affected your stay. We have addressed these concerns with our team to ensure they are promptly resolved. Your feedback is invaluable as we strive to improve our services. We hope you will give us another chance to provide a better experience.Sincerely,Hotel Management

Dear Balaji, We apologize for the inconvenience you experienced during your stay. Ensuring a comfortable environment for all our guests is our priority, and we regret falling short in this instance. Your feedback regarding the property surroundings is valuable, and we will address it with the team. We appreciate your understanding and hope to have the opportunity to serve you better in your future visits.Sincerely,Hotel Management

Dear Warren, Thank you for choosing our hotel for your recent visit. We sincerely apologize for the inconvenience caused by the cleanliness issues in your room and any noise disturbances you experienced during your stay. Your feedback is crucial to us as we strive to provide a comfortable and enjoyable experience for all our guests. Rest assured, we are actively addressing these with our housekeeping and maintenance team to ensure they are promptly addressed and resolved. Please accept our sincere apologies for any inconvenience caused. Should your travels bring you back to the area, we would be grateful for the opportunity to welcome you again for a much-improved experience.Sincerely,Hotel Management

Dear Meliya, Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Paul, It is always encouraging to receive positive feedback, particularly when it comes to our valued guests. In addition, please know that your comments regarding coffee have been shared with our team as a significant way of understanding how we can continue to deliver outstanding experiences. It was a pleasure having you as our guest, and we hope to see you again soon at our Extended Stay America.Sincerely,Hotel Management

Dear Roberta, Thank you for your feedback. We are glad to know your issues related to the room were addressed by our staff. However, we are disappointed to know about the noise concerns you had during your time with us. Please accept our apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests. We take noise concerns seriously and will look into the issue to address it effectively. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management

Dear Jose, We are disappointed we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Willie, It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We're particularly pleased that you enjoyed your stay. We have noted your feedback about the room and appreciate the constructive comments, as we always want to hear how we can enhance our guest experience. It was our pleasure to host your visit, and we look forward to seeing you soon.Sincerely,Hotel Management

Dear Daniel, We're delighted to hear about your positive experience at Extended Stay America! It's fantastic that you found the accommodations clean, with particular praise for the comfortable bed and well-maintained wood-like floors. We're especially pleased to know that our friendly and personable staff made the late-night check-in enjoyable. Your kind words are truly appreciated, and we look forward to providing exceptional service during future visits!Sincerely,Hotel Management

Dear Aisha, Thank you for choosing us. We are sorry for the disappointment with the cleanliness and upkeep issues not meeting your liking, and we have shared your remarks with the concerned individuals for further improvement. In response to your comments about the room, we will also instruct our team to double-check the room before the delivery so that this problem is never raised. Considering your comfortable bed, please return, as we welcome the opportunity to provide you with the seamless stay you deserve when staying with us.Sincerely,Hotel Management

Dear Teresa, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management

Dear Amanda, Thank you for choosing our hotel and sharing your thoughtful review. We sincerely apologize your stay was far from the seamless experience we want our guests to have. Your comments about check-in, noise levels, and room comfort will be shared with our team for immediate improvements. Regarding the lights and the elevator, we understand the frustration these issues can cause, and we are committed to resolving them promptly. Further, please accept our apologies for the service lapses you encountered. We value each of your remarks as they help us enhance our services and accommodations. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Dear Dana, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. We welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. We also want to apologize for the excessive noise due to other guests in the hotel. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you back.Sincerely, Hotel Management

Dear Kathleen, Thank you for your recent stay. We are thrilled you had a wonderful experience at Extended Stay America, and we are happy you found your suite spacious and comfortable, with lots of room to relax. Each of our staff members works hard to ensure every guest enjoys their stay, so they will be pleased with your feedback. Thank you again for your review, and we look forward to seeing you again soon! Sincerely,Hotel Management

Dear Tyler, We regret the inconvenience in your suite. Although such incidents are unusual, we are reviewing this with the concerned team members. Still, the room will be inspected professionally and treated as a precaution. Also, we regret the noise disturbance you mentioned. Our front desk team is available to help you make your stay comfortable. We appreciate your patience and hope you will accept our apologies. Please allow us another chance to serve you. Sincerely,Hotel Management

Dear GERALDINE, Thank you for staying with us and sharing your review. We are genuinely sorry for your disappointment with the cleanliness and your reservation not being able to provide the room you requested. This is not the usual service and the standard we aim to deliver. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. We hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to Cleaveland.Sincerely,Hotel Management

Dear April, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management

Dear Catherine, Thank you for posting a review of your recent stay. We are genuinely sorry for the issues with maintenance and cleanliness and many other problems you mentioned during your visit. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and we will pass along this feedback. We appreciate you bringing this to our attention, and we want to let you know we will address these concerns to ensure this does not happen again. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Rosella, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

Dear James, Thank you for taking the time to review our hotel. We are disappointed to read about the issues you encountered with your room, and we apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. We value your feedback and greatly appreciate your patience. We hope you will consider staying with us again, as we welcome the opportunity to restore your confidence in our hotel.Sincerely,Hotel Management

Dear Nicole, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the power failure and any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.SincerelyHotel Management

Dear Robert, We appreciate you taking the time to post your review. It is our sincere effort always to provide the best to all our guests. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management

Dear Wajdi, Thank you for reviewing your stay. We were sorry to read about your experience. Please allow us to evaluate the situation to see what went wrong. Meanwhile, please do not hesitate to reach out to us at the hotel if you need any assistance. We look forward to hearing from you.Sincerely,Hotel Management

Dear Angela, Thank you for staying with us and for taking the time to leave your comments. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will return so we can make it up to you. Sincerely,Hotel Management