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"the staff is what makes the Desmond great. Always so kind and helpful. I only downgraded one section because I am bitter about the remodel. I loved the wood counter and hate the "modern" look that is cold."

"My room was 79 degrees. I called and someone was sent up promptly to fix. He came in the room, worked for about 10-15 mins and said it was set. The room did not cool down and it was a terrible nights sleep."

"Great stay for ALB flight! Nice breakfast, fast shuttle available 24/7 & friendly, attentive staff. Our second stay here & will be back. "

"In March, it's out of season and it has basic service, without shampoo and body wash in the shower."

"Delightfully clean, roomy, and comfortable room. Very quiet and well-supplied with amenities, has a luxury feel. "

"The room was great, but the neighbors played music until 3 AM and nothing was done about it"

"The restaurant and bar was overpriced by 200%, and the employees were extremely rude. They failed to realize that guests are staying in Albany, not NYC or Miami. "

"Breakfast attendant was wonderful/ great customer service and conversationalist. Plenty of parking. Quiet. Everyone was polite and helpful. Will be back. "

"Floor was disgusting in the lobby, room was not much better, left over food in cabinet by the bed"