"Had requested an accessible room but we’re give one with standard facilities meaning my wife could not have a shower as this would have meant climbing over the side of the bath.
Had no issue with this on our last stay as had a fully accessible room with wet room features.
As we were only there for an overnight stay prior to an early flight, did not complain, but it wasn’t ideal for her not to be able to shower given the hot weather."
"Reception staff were very helpful but restaurant staff were slow to serve. There were very few customers and after giving us the menu and us waiting half an hour, I had to find a different member of staff to come and take my order. This said the restaurant staff were courteous and friendly."
"Excellent place to stay the staff were amazing food was outstanding rooms so clean the only slight disappointment was there was a few weddings a day which restricted us from enjoying the gardens"
"Booked this last minute, hotel itself and room were great. The main gripe I had was how scandalous it is to charge almost £10 for parking per day on top of the room fee- it’s off a busy A road, it’s not in a town centre. Will make sure to read the fine print beforehand, wouldn’t book again on this basis."
"Great stay at Novotel Stanstead. Close to the airport with a very efficient bus service to and from Stanstead. Rooms were comfortable and clean. Recommend this hotel to anyone that has an early morning flight from Stanstead"