Terrace/patio

Reviews of Homewood Suites by Hilton College Station

3 out of 5
Homewood Suites by Hilton College Station
950 University Dr E, College Station, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 154 out of 269 reviews" "
Rating 8 - Good. 71 out of 269 reviews" "
Rating 6 - Okay. 25 out of 269 reviews" "
Rating 4 - Poor. 11 out of 269 reviews" "
Rating 2 - Terrible. 8 out of 269 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ceiling fan was not attached to the ceiling. Bathroom wallpaper peeling and moldy. Overall a musty smelling room. Would not return.
Stayed 2 nights in Apr 2024
Response from Leslie Ann on 24 Apr 2024
Jennifer, Thank you for staying with us and taking the time to leave a review. I apologize for falling short of your expectations, and I hope we can have the opportunity to provide you with a five star stay next time you are in the area!

4/10 Poor

kelly

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Strong Mildew smell in a nice sized 2 bedroom suite with Kitchenette. Stains on couch & chairs…enough that my teen wasn’t willing to sit on or sleep on, so we made other arrangements for her for the night. Hoping not all rooms are like that. Staff was very friendly & convenient location.
Stayed 1 night in Apr 2024
Response from Leslie Ann on 18 Apr 2024
Kelly, Thank you for staying with us and taking the time to leave a review. I apologize for falling short of your expectations, and I hope we can have the opportunity to provide you with a five star stay next time you are in the area.

8/10 Good

Dan

Stayed 3 nights in Mar 2024
Response from Leslie Ann on 22 Apr 2024
Dan, thank you for this wonderful review about your stay with us at Homewood Suites by Hilton College Station! We hope to have you stay with us again in the future!

10/10 Excellent

Venkat

Liked: Cleanliness, staff & service, property conditions & facilities
Construction work around
Stayed 2 nights in Mar 2024
Response from Leslie Ann on 1 Apr 2024
Venkat, thank you for this wonderful review about your recent stay with us at Homewood Suites by Hilton College Station! We hope to have you stay with us again soon!

8/10 Good

Natasha

Travelled with family
Ok
Stayed 2 nights in Mar 2024
Response from Leslie Ann on 18 Mar 2024
Natasha, thank you for this wonderful review about your stay with us at Homewood Suites by Hilton College Station! We look forward to your return in the future!

6/10 Okay

Ralph

Travelled with family
Liked: Staff & service
This property is extremely difficult to locate as It is set back from the main road and there is no signage fo see. Breakfast is precooked and dried out at 7:30 am
Stayed 1 night in Mar 2024
Response from Leslie Ann on 5 Mar 2024
Ralph, Thank you for your feedback on your recent stay at our hotel. We appreciate you taking the time to share your experience. We sincerely apologize for the difficulty you encountered locating our hotel. We understand the frustration of not finding proper signage, and we are taking your feedback very seriously.

2/10 Terrible

Travis

Stayed 1 night in Feb 2024
Response from Homewood Suites College Station on 5 Feb 2024
We're very sorry to hear that you were unhappy. Looking at your reservation, it appears that you didn't actually stay at the hotel, but cancelled your reservation. Perhaps your negative review is due to the late cancellation fee that you were charged. We understand that the fee can be inconvenient, but it is standard practice and noted clearly when the reservation is made. We're sorry that this policy impacted you so negatively. We hope that you will give us an opportunity to have you as our guest the next time your travels bring you to town.

10/10 Excellent

Dianne L

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Leonardo Ch. on 22 Jan 2024
Dear Dianne. Thank you so much for taking the time to leave a 5/5 stars review for our Homewood Suites by Hilton in College Station! We're thrilled to hear that you had a positive experience during your stay. We strive to provide exceptional service and a comfortable environment for our guests.

10/10 Excellent

Camille

Stayed 1 night in Jan 2024
Response from Homewood Suites College Station on 5 Feb 2024
Thank you for the great review!We hope that you will stay with us again the next time your travels bring you to College Station.

10/10 Excellent

Peter, FRIENDSWOOD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was a bit hard to find as there was no sign near the street that I saw (property was way off the street)., Staff was good and our suite was excellent. Be advised that there is a stove top but but not oven. The TV had an HDMI connection for me to connect my laptop to it and watch movies.
Stayed 3 nights in Dec 2023
Response from Leonardo Ch. on 17 Jan 2024
Dear Peter. Thank you for taking the time to share your feedback about your stay at Homewood Suites by Hilton College Station. We appreciate your positive comments about the helpful staff and the excellent suite. e value your feedback and look forward to welcoming you back for another excellent stay.

10/10 Excellent

PenFed

Travelled with family
Liked: Staff & service, room comfort
The suite for 8 was nice and spacious. One of the bathtubs was stained outdated. I think the suite will need new appliances soon.
Stayed 1 night in Dec 2023
Response from Leonardo Ch. on 17 Jan 2024
Dear Guest. Thank you for taking the time to share your feedback about your stay at Homewood Suites by Hilton College Station. We appreciate your positive comments about the nice and spacious suite. We value your feedback and hope to have the opportunity to welcome you back for an improved experience.

6/10 Okay

Ezequiel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was wonderful. The room was dirty and not what we have come to expect from a Hilton property.
Stayed 2 nights in Dec 2023
Response from Leonardo Ch. on 17 Jan 2024
Dear Ezequiel. Thank you for taking the time to share your feedback about your recent stay. We sincerely apologize for the cleanliness issues you encountered. Your positive comments about our staff are appreciated, and we will be sure to share your compliments with the team. However, we understand the importance of a clean and comfortable room, and we are actively addressing the concerns you raised with our housekeeping team. We value your feedback and hope to have the opportunity to regain your trust on a future visit.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Leonardo Ch. on 17 Jan 2024
Dear Denise. Thank you for taking the time to leave a 5/5 stars review for Homewood Suites by Hilton College Station! We are delighted to see that you had an excellent experience during your stay. If you have any specific feedback or aspects of your visit that you particularly enjoyed, feel free to share. We appreciate your positive rating and look forward to welcoming you back for another wonderful stay in the future.

6/10 Okay

James

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Our suite had a couple of issues. The tub wouldn't drain and one of the curtains was broken. My brothers room had broken glass on the floor and a broken curtain. The breakfast was kinda boring so we went elsewhere.
Stayed 2 nights in Dec 2023
Response from Leonardo Ch. on 17 Jan 2024
Dear James. Thank you for bringing these concerns to our attention, and we sincerely apologize for the issues you encountered during your stay. We understand the importance of a comfortable and enjoyable experience, and we regret that we fell short of your expectations. We value your feedback and hope to have the opportunity to regain your trust on a future visit.

8/10 Good

Virginia

Stayed 1 night in Dec 2023
Response from Leonardo Ch. on 17 Jan 2024
Dear Virginia. Thank you for taking the time to leave a 4/5 stars review for Homewood Suites by Hilton College Station! We appreciate your positive rating, and we're glad to hear that you had a satisfactory experience during your stay. If you have any specific feedback or suggestions that could further enhance your experience or if there's anything you particularly enjoyed, please feel free to share. We look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 2 nights in Nov 2023
Response from Leonardo Ch. on 29 Nov 2023
Dear Claudia. Thank you for choosing Homewood Suites by Hilton College Station and for your kind words about our service. We are thrilled to hear that you had a positive experience with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay somewhere else...
This is an older property that has not been updated and has average quality maintenance. The electrical outlets are loose when you try to plug in your phone charger. The bathtub is chipped in several places. Stuff like that.
Stayed 1 night in Nov 2023
Response from Leonardo Ch. on 29 Nov 2023
Dear Guest. Thank you for taking the time to share your feedback about your recent stay at our hotel. We are sorry to hear that certain aspects of our property did not meet your expectations, particularly regarding the maintenance and up-to-date features of our rooms. If there's anything further you would like to discuss or if we can assist you in any way, please do not hesitate to contact us directly.

2/10 Terrible

Anna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was visible dirty. Rooms and kitchen needed mapping/vacuuming. Dirty stove not working refrigerator. Would not recommend to anybody. Not Hilton style at all.
Stayed 1 night in Nov 2023
Response from Leonardo Ch. on 29 Nov 2023
Dear Anna. Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are deeply sorry to hear about the cleanliness and maintenance issues you encountered in your room. Please accept our sincerest apologies for the inconvenience and discomfort this caused.

10/10 Excellent

Lisa, Dripping Springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast & nice people. Weird door handles that you have to pull up to enter the rooms.
Stayed 2 nights in Oct 2023
Response from Leonardo Ch. on 29 Nov 2023
Dear Lisa. Thank you for staying with us at Homewood Suites by Hilton College Station and for taking the time to share your feedback. We are delighted to hear that you enjoyed our breakfast and found our staff to be nice and welcoming. Our team strives to provide a pleasant and satisfying experience for all our guests, and your kind words are greatly appreciated.

8/10 Good

Verified traveller

Disliked: Staff & service, room comfort
Stayed 3 nights in Oct 2023
Response from Leonardo Ch. on 29 Nov 2023
Dear Guest. Thank you for choosing Homewood Suites by Hilton College Station and for taking the time to rate your experience with us. We are delighted to receive an 8/10 rating and are glad to know that you had a positive stay.

4/10 Poor

Dean

Travelled with family
Disliked: Amenities
Property is old and a bit tired, they stopped serving breakfast at 9am (was advised 10am on checking in)
Stayed 1 night in Sep 2023
Response from Leslie Ann on 12 Sept 2023
Dean, we appreciate you taking the time to leave us a review about your recent stay! We hope to serve you again in the future!

6/10 Okay

Shalindra

Stayed 1 night in Sep 2023
Response from Leslie Ann on 12 Sept 2023
Shalindra, thank you for taking the time to leave us a review about your recent stay with us!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was nice.
Stayed 1 night in Aug 2023
Response from Leonardo Ch. on 23 Aug 2023
Dear Maria. Thank you for sharing your feedback about your recent stay at Homewood Suites by Hilton in College Station. We're glad to hear that you had a nice experience during your time with us.

2/10 Terrible

Lori

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
We had a room with a very noisy fan. We requested that it be fixed but we were advised thar maintenance was not available until morning. She said we could go down to the front desk to get duct tape and a ladder to try to stop the fan piece that was causing the banging sound. The toilet had a dark stain in the bowl, as did the tub (for some reason). The bathroom was very dated. It had a shower curtain which was just a nasty thing to have instead of glass doors. Grout between the floor tiles was at least 1/4 inch wide & likely harbored lots of filth and germs. Our room did not even have a “do not disturb” sign. We thought the property would not have all these problems since it was in the Hilton family of hotels but we were certainly fooled. We won’t return. Wr couldn’t possibly recommend it with so many newer hotels in College Station to try.
Stayed 2 nights in Aug 2023
Response from Leonardo Ch. on 23 Aug 2023
Dear Lori. I want to sincerely apologize for the inconveniences you experienced during your stay. Your feedback is crucial to our continuous improvement, and I'm truly sorry that we fell short of your expectations. We take guest feedback seriously, and we're committed to making the necessary changes to ensure a more enjoyable and comfortable stay should you decide to return. Please don't hesitate to reach out if you'd like to discuss your experience further or if you have any additional feedback to share.

10/10 Excellent

Greg

Stayed 1 night in Jul 2023
Response from Leonardo Ch. on 23 Aug 2023
Dear Greg. Thank you so much for taking the time to leave a 5/5 star review for Homewood Suites by Hilton in College Station! We're absolutely thrilled to hear that you had such a fantastic experience during your stay. It's wonderful to know that we were able to meet and exceed your expectations.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 1 night in Jun 2023
Response from Leonardo Ch. on 23 Aug 2023
Dear Kathy. I'm thrilled to hear that you had an amazing experience at Homewood Suites by Hilton in College Station! It sounds like your stay left a positive impression. our feedback is valuable, and it's great to know that you had such a positive stay. Should you have the opportunity to visit again, I'm sure the Homewood Suites team would be delighted to welcome you back for another exceptional experience.

4/10 Poor

Lance

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bed bugs, cockroaches and leaking showers
Stayed 1 night in Mar 2023
Response from Leonardo Ch. on 17 Apr 2023
Dear Lance. On behalf of our entire team, we apologize for the concerns you shared about your experience. I have addressed your issues with our team. I assure you that we are working diligently to ensure a similar situation does not occur in the future. Thank you for staying with us.

8/10 Good

Erika

Travelled with family and small children
Disliked: Cleanliness
n/a
Stayed 1 night in Dec 2022
Response from Leonardo Ch. on 28 Dec 2022
Dear Erika. Thank you for your review of us at Homewood Suites by Hilton College Station. We are glad you enjoyed your stay and hope to see you again the next time your travels bring you to the area.

10/10 Excellent

Kelsey

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and great location.
Stayed 1 night in Dec 2022
Response from Leonardo Ch. on 28 Dec 2022
Dear Kelsey. Thank you for sharing your experience at our hotel. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at Homewood Suites by Hilton College Station, and we hope you choose to stay with us again whenever your travel needs bring you back to College Station.

6/10 Okay

Karla

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was a good stay for the night. We booked the suite for eight. It was as expected. Room was clean. Kids had space to spread. We were in town for Santa’s Wonderland. My only complaint is breakfast. Coffee was bad, no waffles for the kids.
Response from Leonardo Ch. on 28 Dec 2022
Dear Karla. Thank you for taking the time to let us know about your stay. I assure you that your concerns will be addressed immediately, and I appreciate you letting us know so that we can address it. I am so happy to hear that you loved the hotel and the area! Please come back to see us again when your travel brings you back to this area.

10/10 Excellent

ERIN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, close enough to campus but not so close you can’t get out of the hustle & bustle of campus traffic!
Response from Leonardo Ch. on 30 Nov 2022
Dear Erin. We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of all of us at Homewood Suites by Hilton College Station, thank you! We look forward to your return and travel safe.

8/10 Good

Tara N Sam

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Kimber

Liked: Staff & service
the smell in the lobbyWas breathtaking.The carpet in my ring was disgustingIn the floor in the kitchen I stuck to.Nice big sizeBut I felt like he just wasn't cleanOr maybe it was just old
Stayed 2 nights in Oct 2022
Response from Leonardo Ch. on 2 Nov 2022
Dear Kimber. Thank you for taking the time to leave feedback for us. We are very sad to see that you had an unsatisfactory experience and uncomfortable stay. For that, we sincerely apologize. We appreciate you choosing to stay with us and hope you could give us another chance to welcome you again in the future.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Leonardo Ch. on 2 Nov 2022
Dear Tracy. Thank you for your 10 stars rate of Homewood Suites by Hilton College Station. We are so thrilled to hear that you enjoyed your stay with us. We hope that you stay with us again soon when you are in the College Station area!

2/10 Terrible

aimee

Stayed 2 nights in Sep 2022
Response from Leonardo Ch. on 2 Nov 2022
Dear Aimee. Providing the highest level of hospitality is our number one priority. We sincerely apologize for falling short of not only your expectations, but our own expectations as well. As a teachable moment, we have shared your feedback with our team to ensure future guest interactions are different. Please accept our apologies.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Aug 2022
Response from Leonardo Ch. on 30 Sept 2022
Dear Guest. We appreciate you staying with us at Homewood Suites by Hilton College Station and sharing your experience. On behalf of my entire team, thank you. We look forward to your return. Travel safe!

10/10 Excellent

Esther

Liked: Staff & service
Stayed 1 night in Sep 2022
Response from Leonardo Ch. on 30 Sept 2022
Dear Esther. We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of all of us at Homewood Suites by Hilton College Station, thank you! We look forward to your return and travel safe.

2/10 Terrible

Jason

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Never Again
No hot water in shower, sink only ran hot water and when I mentioned it to the lady who checked me out, she never apologized, never even looked at me, so terrible....
Stayed 1 night in Aug 2022
Response from Leonardo Ch. on 30 Sept 2022
Dear Jason. We appreciate your feedback. We apologize about these issues you experienced. We appreciate you sharing your comments with us as we will use these as a training tool for future guest interactions. We hope you will give us another chance if you are in the area again. Thank you for staying with us.

10/10 Excellent

Wilson

Stayed 1 night in Aug 2022

10/10 Excellent

Clarissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family place
Stayed 1 night in Jul 2022
Response from Leonardo Ch. on 4 Aug 2022
Dear Clarissa. Thank you for your review of us at Homewood Suites by Hilton College Station. We are glad you enjoyed your stay and hope to see you again the next time your travels bring you to the area.

4/10 Poor

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
There was problem the total cost. The total when I checked my bank account is 20 dollars than the confirmation.
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful
Stayed 1 night in Jun 2022
Response from Leonardo Ch. on 4 Aug 2022
Dear Guest. Thank you for sharing your experience at our hotel. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at Homewood Suites by Hilton College Station, and we hope you choose to stay with us again whenever your travel needs bring you back to Albuquerque.

6/10 Okay

Jennifer

Disliked: Cleanliness
Stayed 1 night in May 2022

4/10 Poor

Nick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not receive the room we booked but the hotel made accommodations for us.
Stayed 1 night in May 2022

2/10 Terrible

Mutalib

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay somewhere else.
The room smelled like RAID bug spray. No extra pillows were available (we booked a double queen suite that sleeps 7). The Free buffet was inedible. All the hot food was rubbery and tasted horrible. The hot oatmeal looked more like watery soup.
Stayed 1 night in Apr 2022

6/10 Okay

Eingrett, Killeen

Travelled with family
Liked: Cleanliness, staff & service, amenities
More working Tesla charging stations and less tiny roaches.
Stayed 2 nights in Apr 2022

8/10 Good

Gavin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleased!!!
Was please with our stay and room size!
Stayed 1 night in Apr 2022

10/10 Excellent

Bradley

Stayed 1 night in Mar 2022
Response from Erin on 30 Mar 2022
Bradley - Thank you for the 10/10 rating! We are so glad you enjoyed your stay with us!

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2022

10/10 Excellent

Dipanjan

Travelled with family
Liked: Cleanliness, room comfort
Great experience at Homewood Suites
Very clean, great breakfast options, free parking
Stayed 1 night in Jan 2022
Response from Erin on 23 Feb 2022
Hello! Thank you for choosing to stay at the Homewood Suites by Hilton College Station. Thank you so much for the wonderful cleanliness comments. Once again, we appreciate your valued feedback, and we hope to serve you again when your travels bring you back to the area.