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"I don't know if I can say Ive had that type of service at a hotel in a long time. Star is genuinely pleasant and genuinely wants to ensure guests have a pleasant relaxing stress free stay. I only spent a tiny amount of time with Michelle but she was super helpful too. I dont really expect much from hospitality these days as customer service has declined drastically. If Star and Michelle could travel the country to train others how to provide a pleasant experience for guests it would be beneficial and give people reasons to seek out your brand. Thank you"

"The hotel and casino are top notch..the area around the property is a little sketchy "

"All good. Just note small bathroom."

"Very Helpful Staff!"

"Great place to stay in the try cities. Clean safe environment and very family friendly. Connie was helpful answering any questions about the area. I highly recommend this establishment. "

"Very clean and excellent service."

"All good "

"I booked this room through Expedia on a whim, and I am so glad I did. There was ample parking all around the hotel. The lobby is grand and well-appointed. The attached restaurant can deliver room service; both the dinner and breakfast were moderately priced. I have back problems and still found the bed comfortable. We had a campus view (we didn't even know there is a college across the street!) with huge windows from which you could see mountains in the distance. Now, we did have a problem with these windows from roof construction that happened during that day, but we were moved to a comparable room without the giant windows and offered a discount that both the hotel and Expedia worked quickly for me to recieve. An overall wonderful experience. Highly recommend."

"Comfortable bed with soft and firm pillows to choose. Convenient to anything you may need, shopping, grocery , pharmacy, restaurants etc. Internet service all around Johnson City was a bit sketchy hit or miss. "