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Reviews of La Quinta Inn by Wyndham Columbus Dublin

2.5 out of 5
La Quinta Inn by Wyndham Columbus Dublin
6145 Parkcenter Cir, Dublin, OH

Reviews

7.0

Good

Rating 10 - Excellent. 192 out of 604 reviews" "
Rating 8 - Good. 151 out of 604 reviews" "
Rating 6 - Okay. 95 out of 604 reviews" "
Rating 4 - Poor. 71 out of 604 reviews" "
Rating 2 - Terrible. 95 out of 604 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 1 night in May 2024

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024

2/10 Terrible

Alysse

Travelled with family
smelled awful the door had gaps under the door
Stayed 1 night in May 2024
Response from Guest Relations Management on 25 May 2024
Hi Alysse,Thank you for sharing your feedback regarding your recent stay. We apologize for the unpleasant odor you experienced in your room and the gaps under the door. We understand the importance of a clean and comfortable environment, and we regret that we fell short of your expectations in these areas.Please be assured that we take your concerns seriously, and we will address these issues promptly with our housekeeping and maintenance teams to ensure that they are resolved. Your feedback is valuable to us as we continuously strive to improve our services.Thank you for bringing these matters to our attention, and we hope that you will consider giving us another opportunity to provide you with a more enjoyable and pleasant stay in the future.

10/10 Excellent

JEFFREY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from La Quinta General Manager and Team on 23 May 2024
Thank you for staying at La Quinta Inn by Wyndham Columbus Dublin. It is always a pleasure to receive positive feedback.I am particularly pleased that you enjoyed your stay, I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and a comfortable night. Hallways look a litttle dated, but it’s apparent that the renovations done have focused on rooms rather than halls (which is preferred!). Breakfast was good with lots of options, and location is very convenient both to stay (good restaurants and shopping nearby) and for proximity to highway exit for travel. Would recommend.
Stayed 1 night in May 2024
Response from Guest Relations Management on 22 May 2024
Hi Mark,Thank you so much for taking the time to provide such a thoughtful and detailed review of your recent stay with us. We are thrilled to hear that you had an overall pleasant experience and that our hotel met your needs.It's great to know that you found your room to be comfortable and that the recent renovations we've focused on have paid off in providing our guests with updated and well-appointed accommodations. We understand that the hallways may appear a bit dated in comparison, but we're glad you recognized our priority of directing resources towards enhancing the guest rooms.We're also pleased to hear that you enjoyed the breakfast offerings and that our convenient location, close to both dining/shopping and major transportation, was a benefit during your stay. Providing a comfortable, well-appointed room coupled with a hearty breakfast and a prime location are all hallmarks of the experience we strive to deliver.Thank you for the kind words and for taking the time to share your feedback. Reviews like yours are invaluable as they help us identify both the areas we're succeeding and opportunities for continued improvement. We truly appreciate your recommendation and look forward to welcoming you back the next time your travels bring you to our area.

10/10 Excellent

Debora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the staff was very nice. Clean towels everyday without having to ask for them. No noisy neighbors or anything, our stay was amazing. The area was also super convenient, lots of food and store options.
Stayed 5 nights in May 2024
Response from Guest Relations Management on 22 May 2024
Hi Deborah,Thank you so much for your wonderful review of your recent stay with us. We are thrilled to hear that you had an amazing experience and that we were able to exceed your expectations.It's great to know that you found the hotel to be very clean and that our staff provided friendly and attentive service throughout your stay. We take pride in maintaining high standards of cleanliness and customer service, so it's very encouraging to receive your positive feedback on these fronts.We're also pleased that the daily replenishment of clean towels was a helpful and appreciated amenity during your visit. Ensuring our guests have access to fresh linens without having to request them is an important part of delivering a seamless, comfortable experience.And we're glad to hear that the convenient location of our hotel, with its proximity to a variety of dining and shopping options, was an added benefit for you. Being able to offer our guests easy access to the local area is something we strive for.Thank you again for taking the time to share such a wonderful review. Feedback like yours is incredibly valuable and helps us continue to improve the level of service and hospitality we provide. We're grateful for your business and recommendation, and we look forward to welcoming you back the next time your travels bring you to our area.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Slow elevator, but clean and comfortable.
Stayed 1 night in May 2024
Response from La Quinta General Manager and Team on 24 May 2024
Thank you for telling us about your experience at La Quinta Inn by Wyndham Columbus Dublin. It is always a pleasure to receive positive feedback.I am particularly pleased that you enjoyed your stay, I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Geraldine

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
One thing I need to mention is, is the continental breakfast, half of our stay there were no bagels or toast and no yogurts. But staff was super friendly and room was nice.
Stayed 6 nights in May 2024
Response from Manager on 22 May 2024
Hello Geraldine,Thank you for sharing your feedback with us. We appreciate your kind words about our friendly staff and comfortable rooms. We will share your comments regarding the breakfast options with our team to ensure a more consistent experience for all our guests. Your insights are valuable in helping us improve our services for future guests.

8/10 Good

Wendy, Minerva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was our main reason for choosing La Quinta....and also the free breakfast...excellent.
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Wendy,We're delighted to hear that you enjoyed our convenient location and delicious complimentary breakfast during your stay at La Quinta. Your positive feedback is greatly appreciated, and we hope to welcome you back again in the future for another enjoyable experience.

2/10 Terrible

Honglei

Travelled with family
Disliked: Staff & service
No cup for coffee, no towels after asking for it, breakfast is out of items after 8. The service is terrible, never ever book this one again.
Stayed 4 nights in May 2024
Response from Manager on 22 May 2024
Hello Honglei, We appreciate your feedback and apologize for the inconveniences you experienced during your stay. We will address these issues with the team to ensure they are rectified for future guests. Thank you for bringing these matters to our attention.

2/10 Terrible

Sharon

Disliked: Cleanliness, staff & service, property conditions & facilities
Please see message
Stayed 1 night in May 2024
Response from La Quinta General Manager and Team on 18 May 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Columbus Dublin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is important to us. Please be assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. At La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Anie

Was not allowed to check in, called ahead of time and they said they were pet friendly but then was told they were not.
Stayed 1 night in May 2024
Response from Guest Relations Management on 16 May 2024
Hi Anie,We apologize for the confusion and inconvenience you experienced regarding our pet policy. While we strive to maintain clear and consistent communication with our guests, it seems that there was a misunderstanding or miscommunication regarding our pet-friendly policy. To address this issue, we will review our internal processes and ensure that our staff members are well-informed about our policies to avoid similar situations in the future. We understand the importance of providing accurate and reliable information to our guests, and we apologize for falling short in this instance.We appreciate your understanding and would like to make it up to you. If you would still like to stay with us, we can explore alternative solutions or accommodations for your pet. Please let us know how we can rectify the situation or if there's anything else we can assist you with. We value your feedback and hope to have the opportunity to provide you with a more positive experience in the future. Thank you for bringing this matter to our attention.

4/10 Poor

anthony

Disliked: Cleanliness
Cockroach in bed unacceptable. Told they would notify cleaning staff. No sorry no refund very poor
Stayed 1 night in May 2024
Response from Guest Relations Management on 16 May 2024
Hi Anthony,We apologize for the issues you experienced during your stay. Please know that we take this matter very seriously, and we have already taken immediate action to address the issue with our cleaning staff. We understand your disappointment and frustration, and we would like to make it right. We value your feedback, as it helps us identify areas where we need to improve. We hope you will give us another opportunity to provide you with a much more enjoyable and comfortable experience.Please let us know the best way to contact you or if there's any additional information you would like to share. Thank you for bringing this matter to our attention, and we appreciate your understanding.

2/10 Terrible

Lourdes michelle, Auburn

Disliked: Cleanliness
Stayed 3 nights in May 2024
Response from Guest Relations Management on 16 May 2024
Hi Lourdes,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

2/10 Terrible

Myrline

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The property was very drirty smells like smoke
Stayed 3 nights in May 2024
Response from Manager on 15 May 2024
Hello Myrline, We apologize for the inconvenience you experienced during your stay. Guest feedback is important to us, and we will address the cleanliness issues raised. Your concerns have been noted, and we recommend reaching out to management directly to further discuss your stay.

4/10 Poor

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was dirty and smells like ciy
Stayed 3 nights in May 2024
Response from Manager on 14 May 2024
Hello Laura, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we will address this with our housekeeping team. Our goal is to ensure all guests have a pleasant stay with us, and we appreciate you bringing this to our attention.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are supper clean ! And breakfast is awesome! One of the best in the are !
Stayed 6 nights in May 2024
Response from Guest Relations Management on 12 May 2024
Hi Christian,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
We liked no carpet in our room, especially with a pet. The shower was great.
Stayed 1 night in May 2024
Response from Guest Relations Management on 10 May 2024
Hi Colleen,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your positive comments regarding the absence of carpet in your room and the quality of the shower.We understand that having no carpet in the room can be beneficial, especially when traveling with a pet. It provides a cleaner and more comfortable environment for both guests and their furry companions. We're glad to hear that this aspect of your stay met your expectations.Additionally, we're pleased to know that you found the shower to be great. We strive to provide modern and well-functioning amenities for our guests, and it's delightful to hear that you had a positive experience with our shower facilities.Thank you for choosing to stay with us, and we hope to welcome you back in the future for another enjoyable stay. If there is anything else we can do to make your next visit even better, please let us know.

4/10 Poor

Sharon, St Louis

Disliked: Cleanliness, staff & service, property conditions & facilities
Old Hotel. Appearance of new hotel in pictures. Old Elevator feels unsafe. This hotel must had been in very bad condition, prior to the cheapest of updates badly installed. The hotel room had slanting floors. Uneven sunken areas in the floors. The 2 beds in room creeped me out. The beds appear clean, but have big sunken holes. Sheets felt weird. Newer shower. Majority of guests were hard working construction workers. These men deserve a good night sleep on a decent bed. Popcorn texture painted walls to hide problems. Laundry smells so strong, you can taste the detergent in the air while walking down the entire hallway. Hallway carpet was dirty. Bad breakfast, generic brands, empty small hot food dishes. You have to ask for food to be provided. The front desk clerk stares at you while you eat. Mixture of very old and newer. Very limited tv viewing. I would never stay here again.
Stayed 1 night in May 2024
Response from Guest Relations Management on 10 May 2024
Hi Sharon,Thank you for sharing your feedback about your recent stay at our hotel. We regret that the appearance and condition of the hotel did not meet your expectations. We understand the importance of maintaining a well-maintained and updated property. Your comments regarding the elevator, slanting floors, and uneven areas in the room floors are concerning, and we will address these issues promptly to ensure the safety and comfort of our guests.We regret if the beds and sheets didnot meet your expectations. We strive to provide comfortable and clean accommodations for our guests, and we regret that this was not the case during your stay. Your comments will be shared with our housekeeping team to ensure that improvements are made in these areas.As for any inconvenience caused by the strong smell of laundry detergent in the hallway and the cleanliness of the hallway carpet, your feedback is valuable, and we will address these concerns to ensure a more pleasant environment for our guests.Regarding the breakfast experience, we strive to provide a satisfying breakfast selection for our guests, and we appreciate your feedback regarding the food options and service. We will review our breakfast offerings to ensure that they are improved and better meet the needs of our Regarding the front desk clerk's behavior, providing a welcoming and respectful environment is important to us, and we will address this matter with our staff to ensure that all guests feel comfortable and respected throughout their stay.We appreciate your feedback as it helps us identify areas for improvement and take necessary actions to enhance the overall guest experience. Thank you for choosing to stay with us, and we hope that you will reconsider and give us another opportunity to provide you with a more enjoyable and comfortable stay in the future.

10/10 Excellent

Lisa

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 10 May 2024
Hi Lisa,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

6/10 Okay

Ankit, Brattleboro

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Room wasn’t clean but they quickly changed our room and it was much better.
Stayed 3 nights in May 2024
Response from Guest Relations Management on 10 May 2024
Hi Ankit,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your understanding and positive comments regarding the room change.We apologize for the initial cleanliness issue you encountered in your room. Maintaining a clean and comfortable environment is a top priority for us, and we regret that we fell short of your expectations in this regard. However, we are glad to hear that our staff promptly addressed the issue and moved you to a cleaner room, which contributed to a better experience.We appreciate your patience and understanding during this situation. Your feedback helps us identify areas for improvement, and we will use your comments to reinforce our cleaning procedures and ensure that all rooms meet our high standards.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.

6/10 Okay

Rodger

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Definitely in the need for a bigger parking lot and i think politeness needs to be stressed to a lot of your guest
Stayed 3 nights in May 2024
Response from Guest Relations Management on 10 May 2024
Hi Rodger,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your comments and suggestions.We understand the importance of having an adequate parking lot to accommodate our guests' vehicles. As the need for parking can vary, we will evaluate the feasibility of expanding our parking area to better meet the demand. Your suggestion is valuable, and we will take it into consideration as we plan for future improvements.Additionally, we apologize if you encountered any issues with guest politeness during your stay. Providing a welcoming and respectful environment for all our guests is important to us. We will reinforce our policies and continue to emphasize the importance of politeness and courtesy to ensure a positive experience for everyone.Thank you for choosing to stay with us, and we appreciate your feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

2/10 Terrible

Tarek

Disliked: Cleanliness, amenities, property conditions & facilities
The pillows has bad smells and the sheets not clean
Stayed 1 night in May 2024
Response from La Quinta General Manager and Team on 7 May 2024
Thank you for taking the time to let us know about your experience at La Quinta Inn by Wyndham Columbus Dublin. I am sorry your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is important to us, and I am saddened to hear that your stay with LaQuinta did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the issue and prevent future occurrences. At La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and we hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Richard

Stayed 2 nights in May 2024
Response from Guest Relations Management on 10 May 2024
Hi Richard,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Relations Management on 10 May 2024
Hi Mary,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

6/10 Okay

sean

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The property itself was ok for the needs. There was bleach stains on the carpet on the 3rd floor hallway and cobwebs and some better cleaning that needed. The room was adequate the bathroom was super small. The bed was ok. The breakfast was lack luster at best you could get better at McDonald's.
Stayed 2 nights in May 2024
Response from Manager on 7 May 2024
Hello sean, We appreciate your feedback on your recent stay, thank you for sharing your experience. We apologize for any inconvenience you encountered and have noted your comments for our improvement. Your input is valued as we strive to enhance our guest experience.

2/10 Terrible

Deshanelle

Stayed 1 night in May 2024
Response from Guest Relations Management on 25 May 2024
Hi Deshanelle,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

8/10 Good

Deborah

Stayed 10 nights in Apr 2024
Response from Guest Relations Management on 25 May 2024
Hi Deborah,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Bryan

Stayed 2 nights in Apr 2024
Response from La Quinta General Manager and Team on 23 May 2024
Thank you for staying here at La Quinta Inn by Wyndham Columbus Dublin. It is always a pleasure to receive positive feedback.I am particularly pleased that you enjoyed your stay, I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Poor

Coral

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from La Quinta General Manager and Team on 3 May 2024
I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Your feedback is important to us.

10/10 Excellent

Brittany

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean and nice
Stayed 1 night in Apr 2024
Response from La Quinta General Manager and Team on 1 May 2024
Thank you so much for choosing to stay with us, we are glad you enjoyed our stay. We hope to see you back again.

4/10 Poor

Adalberto

Disliked: Property conditions & facilities
It’s just ok
Stayed 2 nights in Apr 2024
Response from La Quinta General Manager and Team on 1 May 2024
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had a bad experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.

8/10 Good

Agustin

Stayed 9 nights in Apr 2024
Response from La Quinta General Manager and Team on 1 May 2024
Thank you for staying with us, we hope to see you and your family back in the summer.

8/10 Good

Dominic

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from La Quinta General Manager and Team on 1 May 2024
Thank you for choosing to stay with us.

10/10 Excellent

Perkins

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed it
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Perkins,We are delighted to hear that you enjoyed your stay with us. Should you have any further feedback or if there is anything we can assist you with, please do not hesitate to contact us. Thank you for choosing to stay at our hotel.

8/10 Good

Cole

Stayed 1 night in Apr 2024
Response from Guest Relations Management on 16 May 2024
Hi Cole,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

10/10 Excellent

Agustin

Stayed 1 night in Apr 2024
Response from Guest Relations Management on 27 Apr 2024
Hi Agustin,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good property.
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on 27 Apr 2024
Hi Gary,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 Good

Cole

Stayed 1 night in Apr 2024
Response from Guest Relations Management on 16 May 2024
Hi Cole,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

10/10 Excellent

Liibaan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 25 Apr 2024
Hi Liibaan,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Good qualities for the rate
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 25 Apr 2024
Hi Stephen,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

6/10 Okay

Gloria

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
unsafe room door, was pried open previously and lock on frame was busted. another room had a broken window that let in a lot of noise and could easily cut someone especially my toddler grandson. Rooms did not look anything like the pictures. floors had all kind of stains in the hallways, and floors were all at a slant. staff was ok, but did not get the rooms i requested. never stay there again.
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 25 Apr 2024
Hi Gloria,We appreciate you taking the time to provide feedback on your recent stay at our establishment. The safety and security of our guests are of utmost importance to us. We take these matters very seriously, and we will investigate and address these issues immediately to ensure that all rooms are safe and secure for our guests. We regret that the rooms did not meet your expectations and did not resemble the pictures you had seen. We strive to provide accurate representations of our accommodations. We will review our room descriptions and images to ensure they accurately reflect the current state of our rooms.As for any cleanliness issues you encountered in the hallways and the slanted floors, maintaining a clean and well-maintained environment is important to us, and we regret that we fell short in this regard. We will address these matters with our housekeeping and maintenance teams to rectify the situation.We are sorry to hear about the inconvenience you experienced with the room allocation. We understand the importance of meeting our guests' requests, and we apologize for any miscommunication or oversight in this regard.Thank you for bringing these matters to our attention. We apologize for any inconveniences caused during your stay. Your feedback is valuable to us, and we will take immediate action to address these issues and make the necessary improvements. If there is anything else we can do to rectify the situation or if you have any further concerns, please do not hesitate to reach out to us directly. We appreciate your feedback and regret that we did not meet your expectations on this occasion.

4/10 Poor

Anna

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly, however room was not the cleanest, duvet was stained and looked dirty floors were not clean. Was not able to get blankets or pillows for pull out couch after we were “upgraded” from 2 double beds to a king room.
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 23 Apr 2024
Hi Anna,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your comments and want to address the concerns you have raised regarding the cleanliness of your room and the lack of blankets and pillows for the pull-out couch.We apologize for any inconvenience caused by the cleanliness issues you encountered in your room. Our housekeeping team strives to maintain high cleanliness standards, and we are disappointed to hear that we fell short of your expectations. We will investigate this matter thoroughly and take immediate action to rectify the situation and ensure that similar issues do not occur in the future.Regarding the lack of blankets and pillows for the pull-out couch, it is our priority to provide all necessary amenities for our guests' comfort, and we regret any inconvenience caused by the oversight. We will review our procedures to ensure that all room types are adequately stocked with the appropriate bedding and amenities.We appreciate your kind words about our friendly staff. We take pride in providing excellent customer service, and we are pleased to hear that our team made a positive impression on you. Rest assured, we will continue to prioritize the training and development of our staff to deliver exceptional service consistently.Once again, we apologize for the issues you encountered during your stay. We value your feedback, and we will use it as an opportunity to improve our services and enhance the overall guest experience. If there is anything else we can do to address your concerns or assist you further, please do not hesitate to reach out to us directly.Thank you for choosing our hotel, and we hope to have the opportunity to serve you better in the future.

10/10 Excellent

Marisol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. And area was quiet
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Marisol,We are pleased to hear that you found your room clean and enjoyed the quiet surroundings during your stay. We appreciate your feedback and hope to welcome you back in the future for another peaceful visit.

8/10 Good

Melissa, Corunna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello Melissa,We are thrilled to learn that you enjoyed your recent stay with us! Our team appreciates your positive feedback and hopes to welcome you back in the future for another enjoyable experience. Safe travels!

8/10 Good

Shelby

Stayed 1 night in Apr 2024
Response from Guest Relations Management on 12 May 2024
Hi Shelby,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

4/10 Poor

Terese

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
What I didn't like, the halls and stairways smelled of weed, our ice machine on our floor didn't work, and water was on the floor in that area, our room key didn't work all the time went and had it reset 4 times during our stay. The problem I had with that they never asked the name the room was in or show ID. ANYONE could have gotten into our room! I have stayed with this hotel in other areas and never had a bad experience, this will make me rethink of staying at one again.
Stayed 2 nights in Mar 2024
Response from Manager on 23 Apr 2024
Hello Terese, I'm sorry to hear about the challenges you encountered during your recent stay. We appreciate your feedback and will address these concerns with our team to improve our services. Your safety and comfort are our top priorities, and we will work to ensure a better experience for all our guests in the future.

4/10 Poor

Jonathan G

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff rude Elevator was clearly broken and unsafe to use.
Stayed 6 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello Jonathan G, We appreciate your feedback and apologize for any inconvenience experienced during your stay. Safety is our top priority, and we will address the elevator issue promptly. Your comments will be shared with our team for improvement.

10/10 Excellent

Agustin

Good service
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 27 Apr 2024
Hi Agustin,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!