West Springfield Cook Playground Hotels

"Staff were responsive, helpful and friendly. Room was clean, comfortable, well equipped the massage chair in room is a cool touch. Parking was east the area was quiet. The only things of not are that the area surrounding the property doesn’t offer much, pulling up and night finding it at the end of a road/parking lot, behind an abandoned hotel was a surprise, then the hallway outside the room and elevator had smudges on the floor and elevator walls (not big issues for me but noticeable). It was a convenient stay on our road trip and staff were so kind. "

"very good"

"Clean, spacious room. Bathroom was a little tight. Our room faced the road/highway and we could hear the traffic going by but otherwise was a good stay. Comfortable bed, super helpful and friendly staff, clean and the buffet breakfast was really good. Will definitely come again and request the back of the building. "

"was really nice and clean and the stay was great"

"Clean"

"The staff were friendly and accommodating. The hotel was clean. Didn’t get a chance to try breakfast. Only complaint is the weak water pressure in the shower. "

"We had a great stay. The staff was friendly and the hotel is very clean!"

"The room was clean, however, please be advised that there are shady characters walking around in the casino parking garage that were looking into people's cars. "

"Was the best laid out handicap room we have ever stayed in. We are often looking for a two queen room with a roll-in shower and are only offered a king room. This room had ample room for our daughter’s power wheelchair and the travel chair we use in the room. The shower was wide enough for her to feel safe in, and the bathroom had plenty of room to maneuver a wheelchair. The best thing was the rolling desk/table. We had room to put it between the two beds to use as a nightstand where she could charge and reach her phone."