West Springfield Cinemark West Springfield 15 Hotels

"Room was not ready when we arrived. I asked Sol when would be ready she said soon. waited an hour for room to be ready that I paid for"

"The staff are wonderful, kind and attentive. However the hotel is pretty run down, and their food quality leaves a lot to be desired. "

"Older property with quirk and charm. Enjoyed our stay very much."

"For the one night the temp was comfortable. Everyone was very friendly. The front deskperson, the staff in the breakfast area and the person cleaning the room were outgoing and friendly. It was all a good experience. "

"5star"

"Gym is really nice and has bit of everything. Pool and hot tub a nice plus too"

"Very clean and helpful staff"

"Friendly staff, moderately clean, close to good shop areas. Had some concerns about the location and safety but ended up being alright!"

"This was one of th best hotel experiences I have ever had!!! The staff- Michael, Jayden, and Sadien were SUPER friendly and welcoming. They give you a little package of cookies, cracker, Doritos and water at check in. The room is beautiful and well appointed and very clean. The bed and linens are crisp and super comfortable and there are not enough great things I can say about the MASSAGE CHAIR!!!! We relaxed in it every chance we got! The hotel was very pretty, quiet, clean, and being able to make a hot latte and grab a muffin in the morning was amazing. The location is extremely convenient and quick to so many things - including MGM, which we were going to for a concert, and many eating establishments. I hope this hotel keeps "