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"the hotel was clean and up to date , staff was friendly and the amenities were fun"

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"Everything was so clean check in was a breeze great food options staff was very friendly check in and out process was smooth"

"Great service"

"Our stay at Princess Senses The Mangrove was nothing short of amazing. My husband, sister-in-law, and I came to celebrate both of us turning 50 this year, and it turned into one of the best trips we’ve ever taken. We’ve visited many all-inclusive resorts, but this one is by far the best—the people, food, and property all exceeded our expectations. From the moment we arrived, Vanton in the main lobby made us feel so welcome. The food was outstanding, with Kanye at the Food Market and Lamont at El Delirio providing excellent service. The Platinum experience truly elevated our stay—Savannah (concierge) was incredible, and our butlers Rajuan and Glaister went above and beyond every day. Teanna and Trevoy at the Platinum Restaurant were also fantastic. The spa team—Caulette, Cherry, and Brittney—gave us such relaxing treatments. Jodadene kept the pool atmosphere fun, and the entertainment team—Dalette Shantal (Berry), Destiny, and Daniel (Situation)—were full of energy and made each day memorable. Even the gym, thanks to Daniel, was top-notch. We highly recommend this resort and are already planning our return next year!"

"Check in process very unorganized with long lines. Room not ready at the 3pm check in time. Room shower needs a deep clean. Grout is black and brown. Beds are very firm. Bathrooms by pool area are not clean. No waiting staff in beach area or pool area. Resort lacked entertainment ands short staffed. Cat infested resort, cats on furniture In the common spaces. No alcohol being served before 10am and most bars close by 10 pm. Spa has ceilings falling down and holes in ceilings in the water areas. The manager refused to come to room to see the conditions of the bathroom. Sent a video that I will upload here and he noted “he doesn’t see anything wrong”. Definitely not a 5 star hotel!!! Only can get premium alcohol off you book privilege, which was falsely advertised. Food was just ok, Jamaican food was the best at the jerk hut and red snapper. A few good staff that we interacted with: Shameka from housekeeping, Ashdaine, Chevonne from check in, Courtney from bag services, Rocqel from Red Snapper"

"Great food"

"The staff was fantastic and everything about the property was nearly perfect!"

"Everything was amazing and for a great price. The general was a really cool guy."