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Response from Avid hotel CC - Portland, Tx on 8 Jan 2024
Thank you Mr. Eric , We appreciate the time to acknowledge guest responses so that we can inform our staff about the great job they are performing. We hope that you will stop by next time you are in Portland, Tx and we will deliver the same "Just Right" experience.
Everything was great except for breakfast selection. The egg sausage cup is not that good. People try to heat it in the microwave and loose half of it. But they have the best coffee!!!
John
Stayed 2 nights in Dec 2023
Response from Avid hotel CC - Portland, Tx on 25 Dec 2023
Hey Mr. John, Thank you for your recent visit with us here at Avid hotel Corpus-Christi Portland, Tx. We always enjoy hearing about our coffee. It is one of our featured amenities at our properties. We will be looking forward to your next visit and perhaps you can have a similar experience. We are looking into alternative breakfast items, next time you come to visit ask for our jimmy dean breakfast sandwich. We would be happy to prepare one for you Mr. John. Enjoy the holidays, see you next time.
4/10 Poor
Abilene
Travelled with family and small children
18 Dec 2023
Liked: Staff & service, amenities
Disliked: Cleanliness
Abilene
Stayed 2 nights in Dec 2023
Response from Avid hotel CC - Portland, Tx on 25 Dec 2023
Hey Mrs. Abilene , We are aware that you may not have had the best experience while you visit us recently. We would like the chance to make it up to you if ever you are in Portland, Tx. Please know that we are constantly listening to feedback like yours to make each and every visit just right for our guests. Please have a Merry Christmas and a Happy New year.
Response from Avid hotel CC - Portland, Tx on 13 Dec 2023
Mr. Jose , We want to thank you for taking the time to submitted a review after your recent visit to Avid hotel in Portland, TX. We are looking forward to providing that "Just Right" service each time you stop by. Please have a Merry Christmas and a Happy new your to you and your family from us here at Avid hotel. We look forward to your next visit.
Response from Avid hotel CC - Portland, Tx on 11 Dec 2023
Hey Mr. Robert, we apologize for the experience that you encountered during your recent visit with us. We hope that you will allow us another chance to change your aspect about our establishment. If there is anything else that you would like to discuss about your stay we are available to hear your concerns. We are always interested in guest feed back that will give us the right information to make your next visit just right. Happy holidays to you and your family from the Avid team, We hope to see you again soon.
Every time we have used this hotel, they have an issue with our reservation that takes forever to untangle. I normally have to end up walking them through how to fix things.....and I don't work there.
Verified traveller
Stayed 3 nights in Nov 2023
Response from Avid hotel CC - Portland, Tx on 5 Dec 2023
Dear anonymous. We unfortunately need more information to investigate this concern regarding this reservation issue. However i am aware of a delayed payment process when booking through your booking agent and this may be the issue in question? Their is about a 30 minute window that any new reservations endure to approve online payments. However if this is not your issue I do apologize for the confusion. Moving forward we always value each guest and are looking forward to your next booking to make your stay just right with Avid IHG. Thank you for your time and please contact the manager, Raymond, if you would like to inform me about your recent experience with our Front desk agent. I am available anytime for your call. Happy Holidays.
6/10 Okay
Rafael
Travelled with family
4 Dec 2023
Disliked: Cleanliness, room comfort
Rooms bed and shower very dirty
Rafael
Stayed 1 night in Dec 2023
Response from Avid hotel CC - Portland, Tx on 5 Dec 2023
Mr. Rafael , We are interested in your concern with your recent visit. We would like to correct these situations before your next booking. In the meantime, please have a happy holiday and know that we are actively reviewing guest responses and want to correct this before your next booking. We will see you next time Mr. Arnold. Thank you
10/10 Excellent
Jaime
Travelled with partner
22 Nov 2023
Liked: Cleanliness, amenities
Great place
Jaime
Stayed 4 nights in Nov 2023
Response from Avid hotel CC - Portland, Tx on 24 Nov 2023
Thank you Jaime, for your recent visit and for your rating. We hope that you come back to visit us here anytime you are in Portland , Tx.
6/10 Okay
Ricardo
Travelled with family
20 Nov 2023
Liked: Cleanliness, staff & service
Disliked: Room comfort
not my cup of tea
very small rooms,,ac units take a while to cool down,,beds hard,,water pressure very low,,clean rooms and showers and good breakfast
Ricardo
Stayed 2 nights in Nov 2023
Response from Avid hotel CC - Portland, Tx on 20 Nov 2023
Hey Mr. Ricardo,We are hoping that this was somewhat of an isolated situation and apologize as wish we would have been able to accommodate some of these issues while you were visiting. We are always trying to improve the guest experience and make it just right with our Avid brand standard. We hope that you will try us again when you visit next time to Portland Tx. In the meantime, please drive safe and have a marvelous holiday season.
Response from Avid hotel CC - Portland, Tx on 30 Oct 2023
Thank you Mrs. Carrie , for your recent Review. We hope that you have the same experience each and every time you book a reservation here in Portland , TX. Please have a happy and safe holiday season and if you are ever in the area feel free to book us again here at Avid Hotels.
The place was very nice and eco friendly. The service was great but some of the Room amenities could have been restocked
Orlando
Stayed 6 nights in Oct 2023
Response from Avid hotel CC - Portland, Tx on 30 Oct 2023
Thank you Mr. Orlando for your review regarding you visit to Portland , Tx. We will be looking forward to your next visit. We hope that you have a happy holiday and safe travels wherever you may be. But next time your in Portland, Tx feel free to contact us for your reservation needs.
4/10 Poor
Gabriela
28 Oct 2023
Gabriela
Stayed 1 night in Oct 2023
Response from Avid hotel CC - Portland, Tx on 30 Oct 2023
We appreciate you review about your visit to Portland, Tx. We also hope that you give us another chance to change you impression. In the meantime, Have a happy and safe holiday season. We will see you next time.
Response from Avid hotel CC - Portland, Tx on 19 Oct 2023
Thank you for your recent visit and review. We will inform our staff about your rating and we look forward to seeing you next time you are in Portland,Tx. Drive safe and have fun, Thank you very much.
We always stay here. But lately it’s been real dirty even the coffee is bitter which is one of the main reasons why we stay here. Carpet dirty and room smells like mildew. Just gone down hill may have to pay a bit more to stay at surrounding hotels
Mark
Stayed 2 nights in Aug 2023
Response from Avid hotel CC - Portland, Tx on 28 Sept 2023
Thank you for your review. We hope to improve in the areas before your next trip to our hotel.
Very lovely new hotel with easy access to many local attractions. My only minor complaints: mini fridge in room was not very chilled and the room was a bit humid. However, it is a humid climate.
Verified traveller
Stayed 1 night in Sep 2023
Response from Avid hotel CC - Portland, Tx on 28 Sept 2023
Thank you for your review. We hope you had fun during you trip.
My bed sheets were not changed. Disappointed. The ice machine was down both days. One of the elevators wasn’t working. Seemed like hotel was short on employees. Front desk host was making breakfast also. Will not stay here again.
Gilbert
Stayed 2 nights in Sep 2023
Response from Avid hotel CC - Portland, Tx on 18 Oct 2023
We apologize for the experience you have had at our location here in Portland,TX. We would like to reply to inform you that we have corrected some of the items that were mentioned above. So we would like to invite you back if you are ever in the area to mabye make your visit here more comfortable. We hope that you drive safe and have a fantastic week. We will see you next time.
Response from Avid hotel CC - Portland, Tx on 10 Oct 2023
Thank you very much for your review. We hope that you come back to visit us next time you are in Portland,Tx.
6/10 Okay
shoaib
4 Sept 2023
shoaib
Stayed 2 nights in Sep 2023
Response from Avid hotel CC - Portland, Tx on 10 Oct 2023
We appreciate your review, and Hope that you make another booking in the Future to improve your stay. Please drive safe and have fun when you have your next trip our here in Portland, Tx.
10/10 Excellent
Amy
28 Aug 2023
Amy
Stayed 2 nights in Aug 2023
Response from Avid hotel CC - Portland, Tx on 10 Oct 2023
Thank you for your Score we hope that you have the same great experience next time your come to Portland, TX. In the meantime, Drive safe , have fun and we will see you next time.
Had an issue that the manager Ray at this location took care of immediately. Will definitely stay here in the future since he acted professionally and fast to correct the issue.
Shawn
Stayed 2 nights in Aug 2023
Response from Avid hotel CC - Portland, Tx on 10 Oct 2023
We appreciate your recent visit review. We enjoy hearing about our Staff going above and beyond to make your stay just a little bit more enjoyable. Hope to see you next time Mr. Shawn.
6/10 Okay
Florita
22 Aug 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
Florita
Stayed 2 nights in Aug 2023
Response from Avid hotel CC - Portland, Tx on 18 Oct 2023
Thank you for taking the time to give us a review. We appreciate all the feedback from our valued guests. If ever you are in Portland, TX come back to visit anytime.
Response from Avid hotel CC - Portland, Tx on 18 Oct 2023
Thank you for your review, we will inform our staff that you complimented their efforts. We appreciate you as well and hope that you come back to visit us anytime that you are in Portland, TX.
I have stayed at this property twice in the last two months. I appreciate being acknowledged when I am in the lobby. The hotel is very clean and the housekeepers are busy in the morning- all good signs. I also like the convenience of the free coffee and filtered drinking water in reception area.
The hotel it’s self wasn’t too bad. A lot of people had issues with the cleanliness of their rooms. I didn’t have a problem with that. However, I pre-paid via hotels.com and when I got to the hotel I was told that hotels.com did not send payment. I was also told that the previous front desk clerk deleted out the card number that was sent so they had no record of the payment. Hotels.com called the desk clerk and informed her of the payment and gave her a number to call to get the card number again since it had been deleted out. I was told I needed to pay a $25 incidental charge, which I did. Next day I notice a hold on my card for $350 dollars which was not authorized. I spoke with Viko and was berated and belittled because I chose to book thru hotels.com instead of directly thru the hotel. I have never been spoken to like that by a supposed general manager of a hotel. The hotel was not authorized to charge my card nor did they inform me ahead of time that this was happening and for him to act like it was all my fault was shocking to say the least. I would not recommend anyone to stay here much less book a room here thru hotels.com.
I had never heard of this place and knew it was new since I have stayed in the area before and it wasn’t here so decided to try it out and I’m so glad I did! Was very clean in every area. Staff was wonderful at any time of day. Very knowledgeable of property and answered all questions I had. Loved the layout and style of the room. And the personalization really did make me smile with my name on the TV!! Lol. Would recommend to stay at this location and will always stay at this location every time I am in portland! Thank you!!
We were in town for a 70th birthday party. Upon arrival, we were met well. We are seasoned travelers. With that said, we have stayed in many hotels but there has never been one as clean as Avid. Everything about the facility was spotless. It was our first stay at this chain of hotels and we will definitely do a repeat. Super satisfied!