Dear James,So glad to know you enjoyed your stay with us. We do hope you will come and visit us again in the near future.Kind regards,Alessandra Wimpole and the Team at VdP

Thank you for staying with us at Villa di Piazzano. We hope everything was to your satisfaction and look forward to hosting you again in the future.Kind regards,Alessandra Wimpole and the Team at VdP

Dear Daniel,Many thanks for sharing your experience at Villa di Piazzano. We are very happy to learn that everything was to your liking.Hoping to be able to host you again in the future.Kind regards,Alessandra WimpoleGM

Dear Guest,I have shared your review with our Team who are just so thrilled with your generous remarks on our property and the service we offer. It is a very hot summer and we are all working very hard with the intent of offering a special moment of relaxation for all our guests. It makes us so happy when we realize that we have met our objective! We hope to host you again at Villa di Piazzano in the near future.All the best,Alessandra Wimpole and the Team at VdP

Dear Guest,Thank you so much for sharing your experience at our hotel. We are happy to learn that you enjoyed your time at Villa di Piazzano.All the best,Alessandra Wimpole and the Team at VdP

We're to so happy to learn that you enjoyed your stay with us and particularly enjoyed our gardens and the service that our team provides. We hope to be able to welcome you again one day in the near future.Alessandra Wimpole and the Team at VdP

So glad to know you enjoyed your stay with us. We look forward to seeing you again one day.Alessandra Wimpole and the Team at VdP

Dear Noushin, Thank you for choosing to stay with us and for your positive review. We look forward to having the opportunity of hosting you again in the future.Kind regards,Alessandra Wimpole and the Team at VdP

Dear Tess,Thank you for your very generous remarks. We are so glad you enjoyed your stay at Villa di Piazzano and hope the rest of your Italian holiday was equally satisfactory!

Dear Keri,We are delighted to learn that you enjoyed our property and the services we offer. We hope to be able to host you again in the future. Kind regards,Alessandra Wimpole and the Team at VdP

Querido invitado, Muchas gracias por tu amable reseña. Esperamos recibirlo nuevamente en Villa di Piazzano. Saludos cordiales, Alessandra Wimpole General Manager

Gentile Ospite, Leggiamo con molto piacere che ha apprezzato il nostro albergo ed il servizio che offriamo. Ci auguriamo di potervi ospitare ancora in un prossimo futuro. Cordiali saluti, Alessandra Wimpole Proprietaria-Direttrice

Dear Guest, Although I met you personally at the time of departure, I would like to take this opportunity to reply to your review and also give you some feedback on some of the comments you made. I spoke to our night auditor to ascertain what happened in the evening when you were parking your car. He advised me that he parked your car for you because you had left it in a non designated area blocking the passage. He did not realize at any stage that he had been rude, or that you had perceived him as such, and even said that you stopped to chat with him. We have two parking areas and enough spaces for all our guests. I then proceeded to speak to our Front Desk staff member who welcomed you and advised you that our restaurant was full for the evening, but again she was not placed in a condition to understand your disappointment. You simply replied in a nonchalant manner that you were planning to go into Cortona for the evening. We had sent you a pre stay email encouraging you to book a table if you wanted to stay, but you never replied and arrived when the restaurant service had already begun and all tables had been reserved. If there is an issue we are happy to address it, but we need to be placed in a position to understand that there is in fact a problem to begin with. We did not see you during your short stay with us, not even during breakfast, as you spent most of the time in your room only ordering room service. Lastly, I would agree with you that the property is quiet and tranquil and this is the main reason guests choose to stay with us. We are not, however, sad. On the contrary, we have a very nice team of professionals who are very service oriented and who are very attached to their work place. Our returning guests often mention that it is nice to find the same team over the years and always commend us for our service. It is a shame that what we offer just did not work for you. We hope, nevertheless, that the rest of your holiday in our country was to your enjoyment and satisfaction. Kind regards, Alessandra Wimpole Owner-Manager

La ringraziamo per il suo feedback positivo e ci auguriamo di poterla riospitare ancora alla Villa di Piazzano.

Gentile Ospite, E' un piacere per tutta la nostra squadra sapere che siamo riusciti ad offrirvi una vacanza che abbia incontrato le vostre aspettative. Cordiali saluti, Alessandra Wimpole GM

Dear Guest, what a special review you have left us! So happy we fully met your expectations. We hope to see you again. Kind regards, Alessandra Wimpole Owner-Manager

Dear Guest, We are so happy to learn that you enjoyed our property. The effort that goes on behind the scenes by our team is greatly rewarded by comments like yours. We look forward to welcoming you back again. Kind regards, Alessandra Wimpole Owner-Manager

Many thanks for your kind review. We look forward to welcoming you again at Villa di Piazzano. Kind regards, Alessandra Wimpole Owner - Manager

Dear Guest, Thank you for your contribution. It always gives us a pleasure to learn that you enjoyed our services and that you highly recommend to others what we have on offer. We very much hope to be able to host you again in the future. Kind regards, Alessandra Wimpole General Manager

Dear Guest, Thank you for your review. We are glad to learn that you found our team to be super friendly and that you particularly liked the room. We hope to be able to host you again in the future. With kind regards, Alessandra Wimpole General Manager

Dear Guest, We thank you for sharing your thoughts on your stay at our property and we are sorry to learn that we did not fully meet your expectations. This is a strange year and it is difficult for us working in the hospitality industry to convey our friendliness when our smiles are covered with a mask and we need to respect our guests’ well being by practicing social distancing. Needless to say, I can fully understand that you may not have perceived our genuine intention to be there for you throughout the entirety of your stay. Due to the awkwardness of these peculiar circumstances we have been offering our guests some great advantages this year. For example, we offered you in your package one full complimentary night. Furthermore, when you made the booking we also took note of the fact that you were interested in a particularly nice view. It is for this reason that we upgraded you into a deluxe room with five windows overlooking our Italian garden which is the most exquisite view we have on our property. It is true that the windows on the second floor are smaller. The Villa dates back to 1464 and this is just an architectural peculiarity of the main mansion. If the room was not to your liking we could have easily moved you to a different room. The Villa di Piazzano is a very diverse property with many different rooms located in so many different parts of the property. We do not have a poolside bar and our staff go down to the pool with a frequency which allows guests to order drinks but without becoming overly intrusive. Because we realize that we may not always be there just at the right moment, we also provide our guests with a card with our whatsapp number giving you the opportunity to contact us for any service anywhere on the property, not just at the pool. I thank you for mentioning the breakfast service as this gives me an opportunity to explain a little better the changes we have needed to make for obvious reasons. In making these changes we endeavoured to offer both variety as well as a higher quality breakfast than the standard buffet. It is true that we bring to the table a mini buffet which includes freshly cut fruit, cured meats, cheese, a selection of bread, a selection of cakes and croissants, freshly cooked bacon and eggs and upon request yogurt, cereal and freshly squeezed juice. However, on top of this you can also order from our à la carte menu eggs benedict, omlettes, pancakes, waffles, chia pudding and porridge. You can therefore create your own degree of variety each morning. In conclusion, I always encourage our guests to come to talk to us, tell us about their stay, their needs, their expectations not when they have left but while they are still with us, so as to give us the opportunity to make the stay as enjoyable as possible. With kind regards, Alessandra Wimpole General Manager

Gentilissima Signora Antonella, Siamo molto lieti di sapere che avete gradito il vostro soggiorno alla Villa di Piazzano. La ringraziamo della recensione e del vostro suggerimento riguardo l'angolo per la visione del cielo stellato. Sperando di potervi accogliere in futuro a Villa di Piazzano vi inviamo i nostri più cordiali saluti. Francesca Pignataro