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Grand Hyatt Macau

Photo gallery for Grand Hyatt Macau

Exterior
Outdoor pool
Outdoor pool
Minibar, in-room safe, free WiFi, bed sheets
Minibar, in-room safe, free WiFi, bed sheets

Overview of Grand Hyatt Macau

Grand Hyatt Macau

5.0 star property

9.0/10 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
City Of Dreams, Estrade Do Istmo Cotai, Cotai

Explore the area

  • Popular LocationVenetian Macao Casino3 min walk
  • Popular LocationCotai Strip13 min walk
  • AirportMacau (MFM-Macau Intl.)20 min walk
  • Popular LocationCity of Dreams1 min drive

Room options

About this area

Cotai

Located in Cotai, Grand Hyatt Macau is connected to a shopping centre. Dragon's Treasure and Dancing Water Theatre are cultural highlights, and some of the area's activities can be experienced at Macau Orient Golf Club and Macau Golf and Country Club. Travelling with kids? Consider Qube at the Venetian and Studio City Water Park.
Visit our Cotai travel guideOpens in a new window
Map

What's nearby

  • Venetian Macao Casino - 3 min walk
  • Dancing Water Theatre - 7 min walk
  • Cotai Arena - 7 min walk
  • Cotai Strip - 13 min walk
  • City of Dreams - 1 min drive

Getting around

  • Macau (MFM-Macau Intl.) - 10 min drive

About this property

Grand Hyatt Macau

5-star luxury hotel connected to a shopping centre
Take advantage of a round-trip airport shuttle, a poolside bar and a terrace at Grand Hyatt Macau. Treat yourself to a body treatment, a massage or a facial at Isala Spa, the on-site spa. The on-site restaurant, Beijing Kitchen, features Chinese cuisine. Free in-room WiFi is available to all guests, along with shopping on site and a coffee shop/cafe.
Additional perks include:
  • An outdoor pool and a children's pool
  • Buffet breakfast (surcharge), a free area shuttle and an outdoor tennis court
  • Valet parking (surcharge), limo/town car service and an area shuttle
  • Free newspapers, a ballroom and a banquet hall
  • Guest reviews say great things about the overall value and proximity to public transport
Room features
All 791 rooms include comforts such as 24-hour room service and air conditioning, as well as perks such as late-night room service and free WiFi. Guest reviews speak positively of the overall comfort, quietness rooms at the property.
Extra conveniences in all rooms include:
  • Highchairs and children's slippers
  • Bathrooms with deep-soaking baths and free toiletries
  • 42-inch LCD TVs with streaming services, cable channels and DVD players
  • CD players, daily housekeeping and electrical adapters/chargers

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Korean

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (MOP 960 per day)
  • Valet parking on site (MOP 1440 per day)
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • Free local area shuttle
  • Free casino shuttle
  • Free ferry terminal shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–11 AM: MOP 316.8 for adults and MOP 158.4 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Beijing Kitchen
  • Mezza9 Macau
  • Lobby Lounge

Things to do

  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Shopping
  • Hot tub
  • Steam room

Family friendly

  • Children's club (surcharge)
  • Children's pool
  • DVD player
  • Free area shuttle
  • High chair
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space (86112 square feet)
  • Meeting rooms - 8

Outdoors

  • Terrace

Spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Massage - deep-tissue
  • Massage/treatment rooms
  • Spa open selected days
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible parking

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • 42-inch LCD TV
  • TV channels
  • CD player
  • DVD player
  • Films for purchase
  • Streaming services

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Children's slippers
  • Electrical adapters/chargers
  • Free local calls
  • Free newspapers
  • Phone
  • Safe
  • Slippers

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Cotai
Cotai
Business-friendly
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Guest rating 4.5+
Guest rating 4.5+
5 star
5 star
Hotel
Hotel

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MOP 1000.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: MOP 316.8 for adults and MOP 158.4 for children (approximately)
  • Airport shuttle fee: MOP 520 per vehicle (one-way, maximum occupancy 4)
  • Self-parking fee: MOP 960 per day
  • Valet parking fee: MOP 1440 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

Property is also known as

Grand Hyatt Macau Hotel Cotai
Grand Hyatt Macau Hotel
Grand Hyatt Macau Cotai
Grand Hyatt Macau
Grand Hyatt Macau Hotel
Grand Hyatt Macau Cotai
Grand Hyatt Macau Hotel Cotai

Frequently asked questions

Does Grand Hyatt Macau have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at 澳門君悅飯店?

As of 27 Nov 2022, prices found for a 1-night stay for 2 adults at 澳門君悅飯店 on 28 Nov 2022 start from HK$879.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Hyatt Macau pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Hyatt Macau?

Self-parking is available for MOP 960 per day. Valet parking is available for MOP 1440 per day.

What time is check-in at Grand Hyatt Macau?

Check-in is from 3 PM - midnight.

What time is check-out at Grand Hyatt Macau?

Checkout is at 11 AM.

Does Grand Hyatt Macau provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MOP 520 per vehicle applies.

Where is Grand Hyatt Macau located?

This family-friendly Cotai hotel is located near the airport, within a 5-minute walk of City of Dreams, The Londoner Macao and Venetian Macao Casino. Dragon's Treasure and Dancing Water Theatre are also within 10 minutes.

Grand Hyatt Macau Reviews

Grand Hyatt Macau Reviews

Overall score and ratings

9.0

Wonderful

Rating 10 - Excellent. 672 out of 1000 reviews" "
" "10 - Excellent 67%
Rating 8 - Good. 255 out of 1000 reviews" "
" "8 - Good 26%
Rating 6 - Okay. 39 out of 1000 reviews" "
" "6 - Okay 4%
Rating 4 - Poor. 16 out of 1000 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 18 out of 1000 reviews" "
" "2 - Terrible 2%

9.2/10

Cleanliness

9.1/10

Staff & service

8.8/10

Amenities

9.1/10

Property conditions & facilities

9.2/10

Eco-friendliness

8/10 Good

Dal Connie
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fountain view
The fountain view is fantastic, hope I can have the same view on my next visit, probably with my whole family.
Stayed 1 night in May 2021

10/10 Excellent

Wah Yau
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2021

10/10 Excellent

Patricia
Stayed 1 night in Jan 2021

10/10 Excellent

Fuk Cheung
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Sammy
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller
Travelled with family
Liked: Staff & service
Good for option
Room a bit dated. Bed is not too comfort as 5 star standard.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller
Disliked: Staff & service
The restaurant guest is impolite and the waiting time is long.
Stayed 1 night in Jan 2020

10/10 Excellent

DonaldDavis, Marina, California
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fresh fruit daily. Prompt answers to questions. The lounge should be opened twenty four hours for quest use. I like to people watch. All staff that I had contact with went out of their way to accommodate my requests. Daily newspaper was nice but,the Wall Street Journal was not available.
Stayed 12 nights in Jan 2020