Ranches in Cowichan Valley Regional District

"The hotel was very nice. We went to use the pool and hot tub and found it had very large exercise facilities. The hot tub wasn’t particularly hot but it was a nice escape. There were two hot tubs but one was only open on the last day following maintenance. "

"Parking was great "

"2 elevators broken down, 20 minute waits to get on elevator, rooms dated , small bathrooms"

"Fun casino, great eating options, friendly staff. Having the Sky train stop right in front of River rock was very convenient to hop on to the Airport the next morning. "

"Great value for airport property Shuttle to and from airport Nicely renovated Rooms are basic but nice and clean Didnt use amenities or dine at hotel but will come back again!"

"Very convenient for airport takeoff or late night landing. We've been using this property many times and will continue to do so."

"We stayed for two nights with a baby and were unfortunately disappointed with our experience. On the first night, the heating system was not functioning, the blinds were broken (limiting the view), and the windows were noticeably dirty. Maintenance attended twice in the evening but was unable to resolve the heating issue. Although we were provided with a portable heater, the room remained uncomfortable and we did not get a restful sleep. We also requested a room change, but none was available at the time. The following day, a staff member kindly arranged an upgraded room, which we appreciated and found to be an improvement. Overall, the staff were courteous and made an effort to assist, which we do value. That said, given the price point (over $1000), the experience did not meet expectations for a high-end hotel. The building is old, with issues such as condensation on the windows and underperforming ventilation. For a hotel of this standard, we would expect all rooms to consistently meet a high level of quality. While the service was positive, the overall stay did not reflect the value paid, and based on this experience, we would likely consider other options in the future. "

"Breakfast was good, clean room definitely seeing the aging of the hotel will go somewhere else next time, and outdoor pool was past overdue of a service "

"Room was smaller than expected, Extra parking fee was not mentioned at time of booking and was very high, property details said full breakfast available but was not mentioned at time of booking that this was an extra charge as well. Pool was freezing and looked merky/no clean. Jets were not working in the hot tub. Hotel is very dated."