I booked this condo months ahead of time for 3/27/24 to 4/04/24, paying the required deposit upfront and the remaining amount a few weeks before arrival. We arrived late that day due to snow storms at our departure airport. Once we arrived at the condo, the host representative was waiting for us; she could not have been nicer, greeting us with a smile. My wife is Spanish, so communication was not an issue. We entered the building, so at this point of my review, I want to make it clear of no fault to the owners. I realized this was not a single side-by-side condo but several multi-level condos stacked. After leaving the lobby, we went down a un lighted stairway once inside I was disappointed; what was displayed on the VRBO site in brilliant colors now seemed black and white; I literally had no phone reception, I tried to connect to the WiFi 5.0, and 2.4 nither my phone or my wife's phone would not connect. Being that I have work while on vacation, this became a problem. I asked the host rep if she could drop us off at a restaurant on her way since she needed to go. while there, my phone had full coverage, and I decided this was not what I signed up for over the next seven days. I made reservations elsewhere on the island, notifying the host rep of our decision; by now, she had contacted the management to fix the internet issue by moving a router from the main office to our condo to see if that would help; we went back dropped off the keys and left.I have not asked for a refund
