Love love this place. It’s my favorite hotel in Vietnam hands down. I’ve been to Vietnam multiple times and wish I was able to stay longer in Hoi An. Will definitely come back to Hoi An just to stay in this hotel!!!
This is the first time I don’t have any complaints. There isn’t anything to improve.
The staff are so polite and so professional. There’s restrooms everywhere you needed it. The property is well kept and so clean. The koi pond in the middle is especially beautiful and peaceful. There’s plenty of working elevators so there’s never a long wait to get anywhere. The pool! Oh the pool, the most spectacular view. Clean, had everything you need. Rooms were spaces and beds were perfect firmness, not too soft and not too hard. Linens were cleaned and pillows are comfortable. Bathroom is spacious. Oh and the free use of bicycles is one of my favorite! No hassles whatsoever to use them. This is a great service offered and I hope it stays forever.
We had a clogged toilet, call the staff and within 10 mins, a lady came and fixed it.
We exchanged currency here and felt the exchange rate was fair and didn’t feel scammed. The convenient and the fact that the staff showed us the exchange rate on the computer monitor makes us feel comfortable. I double checked the rates online of course.
Book this hotel, don’t hesitate! If you are used to all the amenities in a 3-4 stars hotels in the US or anywhere, you will like this place.