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普萊諾-達拉斯凱富酒店的評價

2.5 out of 5
普萊諾-達拉斯凱富酒店
4901 Old Shepard Place, Plano, TX

評價

7.6

不錯

10 分評分，優異；124 則評價中有 53 則" "
8 分評分，不錯；124 則評價中有 30 則" "
6 分評分，一般；124 則評價中有 14 則" "
4 分評分，欠佳；124 則評價中有 12 則" "
2 分評分，很差；124 則評價中有 15 則" "

7.6/10 

整潔度

8.2/10 

職員與服務

7.0/10 

設施服務

7.4/10 

住宿狀況

7.8/10 

環保程度

評價

8/10 不錯

Zuri

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 5 晚
Sal 於 2024年5月7日的回應
Dear Zuri,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Dallas.Sincerely,Sal SotoGeneral Manager

8/10 不錯

Luis (Chaparral)

讚好：整潔度和職員與服務
Nice place to stay at and the was friendly and helpful. The walls though are not sound proof and you can easily hear conversations from people staying next door.
於 2024 年 4 月住了 6 晚
Sal 於 2024年4月15日的回應
Dear Luis,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Plano.Sincerely,Sal SotoGeneral Manager

6/10 一般

Jana

X
於 2024 年 4 月住了 4 晚
Sal 於 2024年4月15日的回應
Dear Jana,Thank you for taking the time to review your stay at our Plano Texas location. You are very important to us and we appreciate you sharing your thoughts with us. We look forward to serving you again.Sincerely, Sal SotoGeneral Manager

10/10 優異

Dwaeisha

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The staff were welcoming and professional. My family and I enjoyed our stay.
於 2024 年 4 月住了 2 晚
Sal 於 2024年4月10日的回應
Dear Dwaeisha,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Plano.Sincerely,Sal SotoGeneral Manager

2/10 很差

Jae brooks

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Sal 於 2024年4月9日的回應
Dear Jane,Thank you for taking the time to review your stay at our Dallas Texas location. Let me apologize that we failed to meet your expectations. You are very important to us and we appreciate you sharing your thoughts with us. Sincerely, Sal SotoGeneral Manager

2/10 很差

Brandy

不滿：整潔度、職員與服務和住宿狀況
The rooms were dirty, the elevator was broken, the first day they didn’t have breakfast ready till 8 so we had to go the McDonalds because we had to be 20 min away and we couldn’t wait, the next day it was cold and gross . The floor in the room was dirty, and the linens have stains. It was a horrible experience and I’m sad because we have stayed at comfort suites before and they were good.
於 2024 年 4 月住了 2 晚
Sal 於 2024年4月9日的回應
Dear Brandy,Thank you for taking the time to review your stay at our Plano Texas location. Let me apologize that we failed to meet your expectations from room condition and elevator. The elevator that was out of service is now in service and both are working. You are very important to us and we appreciate you sharing your valuable thoughts with us. Sincerely, Sal SotoGeneral Manager

4/10 欠佳

Chriseana

商務旅客
讚好：職員與服務
不滿：設施服務和住宿狀況
It took at least 10 minutes to wait for the elevator and the other one wasn’t working.
於 2024 年 3 月住了 6 晚
Sal 於 2024年4月3日的回應
Dear Chriseana,Thank you for taking the time to review your stay at our Plano Texas location. Let me apologize for the elevator not working properly. You are very important to us and we appreciate you sharing your thoughts with us. Sincerely, Sal SotoGeneral Manager

4/10 欠佳

Ruby

不滿：整潔度和住宿狀況
於 2024 年 3 月住了 3 晚
Sal 於 2024年4月4日的回應
Dear Ruby,Thank you for taking the time to review your stay at our Plano Texas location. You are very important to us and we appreciate you sharing your thoughts with us.Sincerely, Sal SotoGeneral Manager

2/10 很差

Mohammad

不滿：整潔度、設施服務和住宿狀況
With the exception of Beza and Sal at the front desk this hotel is by far the worst I have ever been to. AC does not work and I told them and no one came to fix it and good luck if elevator works because that too does not work. I had to to take 5 flights of stairs every time I needed to go out or go back to my room. The room cleanliness is a disaster and the night front desk person was useless. This hotel could be the only hotel available and I would stay in my car rather than staying there
於 2024 年 3 月住了 2 晚
Sal 於 2024年4月1日的回應
Dear Mohammad,Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We will be forwarding your comments to our management team for review so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Respectfully, Sal SotoGeneral Manager

2/10 很差

Ricco

不滿：整潔度、職員與服務、設施服務和住宿狀況
Elevator didn’t work, my sheets and pillows where dirty the floor was filthy bathroom sink was dirty nothing seemed to be cleaned before i got there..
於 2024 年 3 月住了 2 晚
Sal 於 2024年3月25日的回應
Dear Ricco, thankyou for taking the time to review your stay at our Plano Texas location. Let me apologize for the elevator not working properly and room condition. You are very important to us and appreciate your valuable feedback.Respectfully,Sal SotoGeneral Manager

10/10 優異

Matt

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Work
於 2024 年 3 月住了 1 晚
Sal 於 2024年3月19日的回應
Dear Matt,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Plano.Sincerely,Sal SotoGeneral Manager

10/10 優異

Matt

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Nice
於 2024 年 3 月住了 1 晚

8/10 不錯

Yi

於 2024 年 3 月住了 2 晚

10/10 優異

Matt

於 2024 年 3 月住了 1 晚

4/10 欠佳

Qiuquan

於 2024 年 2 月住了 1 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
Surprisingly good
Everything was clean. Lobby had a little of the hotel wet carpet smell, but not as strongly off-putting as lease hotels. The room was nicer than expected. Breakfast included protein, so that is nice. Area felt pretty good.
於 2024 年 2 月住了 1 晚
Sal 於 2024年2月8日的回應
Dear Anonymous,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Plano.Sincerely,Sal SotoGeneral Manager

6/10 一般

Krystal

商務旅客
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Noisy and dirty
Checkin went well. My room wasn't very clean and the morning of check out I was woken up to the alarms (set off by accident) 6 times, between 6am and about 830 am. The room had hair on the sheets and comforter, dust on the end tables, holes in the wall and something was spilled on the carpet that was never cleaned up. The shelves of the vanity, in bathroom were dusty, too. I'll also mention that the first morning of my stay was disrupted by maintenence removing a water heater or something from the boiler room in the morning. Overall, not very restful or relaxing.
Spill that wasn't cleaned
Spill that wasn't cleaned
Unfilled holes in wall
於 2024 年 1 月住了 2 晚
Sal 於 2024年2月5日的回應
Dear Krystal,Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We will be forwarding your comments to our management team for review so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Respectfully, Sal SotoGeneral Manager

10/10 優異

Roy

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice place
於 2024 年 1 月住了 7 晚
Sal 於 2024年2月5日的回應
Dear Roy,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Plano.Sincerely,Sal SotoGeneral Manager

8/10 不錯

Latoya

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We were in town for a wedding and got there to hotel early and SAL the GM WAS GREAT..HE let us check in early the room was good and their breakfast was good it was hot food included so kudos Sal if we ever need to come we will stay there 🙌💯💯👌
於 2024 年 1 月住了 1 晚
Sal 於 2024年1月22日的回應
Dear Latoya,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Plano. Glad you had a great time at the wedding.Sincerely,Sal SotoGeneral Manager

8/10 不錯

Lisa

家人同遊
讚好：職員與服務和住宿狀況
於 2024 年 1 月住了 4 晚
Sal 於 2024年1月9日的回應
Dear Lisa,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Plano.Sincerely,Sal SotoGeneral Manager

2/10 很差

Wesley

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Don’t stay there!
Horrible!
於 2024 年 1 月住了 1 晚
Sal 於 2024年1月9日的回應
Dear Wesley,Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We will be forwarding your comments to our management team for review so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Respectfully, Sal SotoGeneral Manager

8/10 不錯

Barbara

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good stay
Tv wasn’t working at all so got a room that had 2 channels but by morning no channels
於 2023 年 12 月住了 1 晚

2/10 很差

Jimmie

不滿：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Sal 於 2023年12月20日的回應
Dear Jimmie,Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We will be forwarding your comments to our management team for review so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Respectfully, Sal SotoGeneral Manager

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Sal 於 2023年12月12日的回應
Dear Anonymous,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Plano.Sincerely,Sal SotoGeneral Manager

10/10 優異

Eva

於 2023 年 11 月住了 2 晚

4/10 欠佳

alexandra

於 2023 年 11 月住了 3 晚
Sal 於 2023年11月17日的回應
Dear Alexandra,Thank you for taking the time to review your stay at our Plano Texas location. You are very important to us and we appreciate you sharing your thoughts with us. We look forward to serving you again.Sincerely, Sal SotoGeneral Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
....da Bomb-Diggity!!
Comfortable Bed/Bedding
於 2023 年 10 月住了 1 晚
Sal 於 2023年10月26日的回應
Dear Anonymous,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Plano.Sincerely,Sal SotoGeneral Manager

10/10 優異

Dennis

Property was well manicured. Hotel was very clean and the night attendant was extremely helpful and very friendly! We will definitely stay at this hotel again.
於 2023 年 10 月住了 1 晚
Sal 於 2023年10月26日的回應
Dear Dennis,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Plano.Sincerely,Sal SotoGeneral Manager

2/10 很差

Brittany

家人同遊
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Not a good place to stay
The hotel did not have hot water. The front desk informed me the second night there was no hot water. There was no hot water the first night and just thought maybe it was just too many guests taking showers at once but when we complained about it again they said they haven’t had got water for weeks. Then after my daughter took a cold shower she got her clothes from her side of the bed and they were covered in ants!!! On the second floor!! Ants. Front desk said she couldn’t do anything without a manger which is understandable but I will be contacting them Monday morning
於 2023 年 10 月住了 2 晚
Sal 於 2023年10月24日的回應
Dear Brittany,Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay with the hot water issue and ants in the room. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We will be forwarding your comments to our management team for review so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Respectfully, Sal SotoGeneral Manager

8/10 不錯

Eric

於 2023 年 10 月住了 3 晚

8/10 不錯

??

於 2023 年 10 月住了 1 晚

8/10 不錯

Paul

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 4 晚
Sal 於 2023年10月4日的回應
Dear Paul,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Plano.Sincerely,Sal SotoGeneral Manager

2/10 很差

Isaac

於 2023 年 9 月住了 2 晚

10/10 優異

Dandre

讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel is great, and the Neighborhood around it. Very cool people.
於 2023 年 9 月住了 2 晚
Sal 於 2023年10月2日的回應
Dear Dandre,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Plano.Sincerely,Sal SotoGeneral Manager

10/10 優異

Leandro

讚好：整潔度、職員與服務和住宿狀況
All good
於 2023 年 9 月住了 2 晚
Sal 於 2023年9月29日的回應
Dear Leandro, thank you for taking the time to review your stay at our Plano property. I'm glad you had a great stay and thank you for the 5 star rating. You Rock!Sincerely,Sal SotoGeneral Manager

6/10 一般

Yessica

於 2023 年 9 月住了 2 晚

8/10 不錯

Gina

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Quiet area, easy access to shopping and the staff is very friendly.
於 2023 年 9 月住了 1 晚

10/10 優異

Linda

伴侶同遊, 寵物同遊
讚好：整潔度和設施服務
This is a beautiful property, very reasonably priced
於 2023 年 9 月住了 1 晚
Sal 於 2023年9月27日的回應
Dear Linda, thank you for taking the time to review your stay at our Plano Texas location. I'm glad you enjoyed your stay and look forward to serving you again.Sincerely,Sal SotoGeneral Manager

6/10 一般

Javier

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Need long mirror in every room
於 2023 年 9 月住了 1 晚
Sal 於 2023年9月20日的回應
Dear Javier, thank you for taking the time to review your stay at our Plano location. Thank you for the suggestion on the full length mirrors in all rooms. You are very important to us and appreciate your feedback.Sincerely,Sal SotoGeneral Manager

10/10 優異

Mohammed

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

8/10 不錯

Dariela (San Angelo)

讚好：整潔度、職員與服務和住宿狀況
It was quiet and not close to any highway
於 2023 年 9 月住了 3 晚
Sal 於 2023年9月18日的回應
Dear Dariela,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Plano.Sincerely,Sal SotoGeneral Manager

8/10 不錯

Isidro

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Sal 於 2023年9月18日的回應
Dear Isidro,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Plano.Sincerely,Sal SotoGeneral Manager

10/10 優異

Roy

讚好：整潔度、設施服務和住宿狀況
I enjoyed my stay ,and will go there again
於 2023 年 9 月住了 1 晚
Sal 於 2023年9月7日的回應
Dear Roy,Thank you for taking the time to reply about your experience while lodging with us. We are pleased to hear that you were satisfied with your stay and look forward to serving you again next time you are in the area.Sincerely,Sal SotoGeneral Manager

10/10 優異

Brent

讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was super friendly. Loved this place.
於 2023 年 9 月住了 3 晚

10/10 優異

Taylor

家人同遊
讚好：整潔度
不滿：設施服務
I liked the convenience of the access to shopping and dining! What i didn't like was the area where you get your breakfast! It was to small for the amount of people coming in trying to get breakfast! Also some of equipment needs attention! The waffle maker half cooking the waffles! twaffles
於 2023 年 9 月住了 1 晚
Sal 於 2023年9月5日的回應
Dear Taylor, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Comfort Inn, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sal SotoGeneral Manager

4/10 欠佳

Amanda (stephenville)

不滿：整潔度、設施服務和住宿狀況
Friendly staff. Dirty bedding, they did replace with clean bedding. Only two channels on the tv, overall was okay, but wouldn't stay again.
於 2023 年 9 月住了 1 晚

8/10 不錯

Bede

讚好：整潔度、職員與服務、設施服務和住宿狀況
The seat for the office desk inside the room, was not cleaned. It looked like, family with kids stayed there and poured oat meal on the desk but was not observed by the Housekeeping. Other than that, the hotel was fine. The lady at the Front Desk at the time of checking in was excellent.
於 2023 年 8 月住了 1 晚
Sal 於 2023年8月30日的回應
Dear Bede,Thank you for taking the time to review your stay at our Plano Texas location. You are very important to us and we appreciate you sharing your thoughts with us. We look forward to serving you again.Sincerely, Sal SotoGeneral Manager

4/10 欠佳

Dheeraj

不滿：整潔度和職員與服務
Not so happy
於 2023 年 8 月住了 1 晚
Sal 於 2023年8月19日的回應
Dear Dheeraj, thank you for taking the time to review your stay at our Plano Texas location. You are very important to us and appreciate your feedback.Sincerely,Sal SotoGeneral ManagerComfort Inn Plano

10/10 優異

Katrina

於 2023 年 8 月住了 1 晚

6/10 一般

Chris

讚好：整潔度、住宿狀況和客房舒適度
Good value. But internet in rooms is weak
Amazing front desk- everyone very friendly. Coffee and supplies need to be refreshed a bit more frequently.
於 2023 年 7 月住了 4 晚
Sal 於 2023年8月1日的回應
Dear Chris, thank you for taking the time to review your stay. You are very important to us and appreciate your valuable feedback. We look forward to serving you again.Sincerely,Sal SotoGeneral ManagerComfort Inn