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Reviews of Comfort Suites Grand Prairie - Arlington North

2.5 out of 5
Comfort Suites Grand Prairie - Arlington North
702 Paddock Way Drive, Grand Prairie, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 592 out of 1013 reviews" "
Rating 8 - Good. 228 out of 1013 reviews" "
Rating 6 - Okay. 92 out of 1013 reviews" "
Rating 4 - Poor. 47 out of 1013 reviews" "
Rating 2 - Terrible. 54 out of 1013 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
front desk were great...we had fun checking in.
Stayed 2 nights in May 2024

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 2 nights in May 2024

10/10 Excellent

Amy

Travelled with family and small children
Very clean
Stayed 2 nights in May 2024

8/10 Good

Denise

Travelled with partner
Liked: Amenities, property conditions & facilities
Staff friendly! Checkin is so SLOW!!! The room was generally clean, however there was a nasty looking drip (size of a pea) - the trash can has a top to bottom run of something brown colored gross looking… breakfast was very good!
Stayed 1 night in May 2024

10/10 Excellent

Salim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We have liked everything thanks
Stayed 1 night in May 2024
Response from Maahi Tals on 15 May 2024
Dear Guest,Thank you very much for your stay and business with excellent ratings. Have a nice day.

4/10 Poor

Kristin, COTTONPORT

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I reserved a room with a king size bed but was given a room with 2 queen size beds. I went back to the front desk and waited in line again as they were already helping 2 other seperate customers with questions/problems. When it was my turn turn I told them they gave me the wrong room and after several minutes was given a different room. When I got to that room it was dirty, had food everywhere and an unmade bed. I returned to the front desk for the third time to tell them I was given a dirty room. After several minutes I was finally given the correct room.
Stayed 1 night in May 2024
Response from GM on 14 May 2024
Dear Kristin, We are truly sorry for the inconvenience you faced during your stay. Your experience is not reflective of the standard we aim to provide. We understand your disappointment and assure you that steps are being taken to prevent such occurrences in the future. We hope you will give us another opportunity to serve you better. Warm regards,Hotel Management

8/10 Good

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities
My room safe was not working, I requested for it to be fixed, I was told there was no maintenance staff on duty. I also requested a room change which was declined.
Stayed 2 nights in May 2024
Response from GM on 14 May 2024
Dear Juliana, Thank you for your feedback and choosing to stay with us. We sincerely apologize for the inconvenience you experienced with the room safe. We aim to ensure our guests' comfort and will use your feedback to improve our services. We hope to have the chance to welcome you back for a more seamless experience next time.Warm regards,Hotel Management

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and rooms were VERY spacious. Morning breakfast was decent and the hotel was close to why we visited. I would stay again when I’m in town.
Stayed 3 nights in May 2024
Response from Maahi Tals on 10 May 2024
Dear Guest,Thank you very much for your stay, appreciation and excellent feedback. Have a nice day.

8/10 Good

Luc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is really good for staying.
Stayed 1 night in May 2024
Response from Maahi Tals on 10 May 2024
Dear Guest,Thank you very much for your stay, appreciation and excellent feedback. Have a nice day.

10/10 Excellent

Mi Toya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful.
Stayed 1 night in Apr 2024
Response from Maahi Tals on 8 May 2024
Dear Guest,Thank you very much for your stay, appreciation and excellent ratings. Have a nice day.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Maahi Tals on 6 May 2024
Dear Guest,Thank you very much for your stay and business. Have a nice day.

8/10 Good

Mark

Stayed 2 nights in Apr 2024

8/10 Good

Sherri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and spacious.
Stayed 2 nights in Apr 2024
Response from Maahi Tals on 1 May 2024
Dear Guest,Thank you very much for your stay and business with excellent ratings. Have a nice day.

10/10 Excellent

Cesar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were great! Other guests letting their kids run around til 2am not so much.
Stayed 1 night in Apr 2024
Response from Maahi Tals on 1 May 2024
Dear Guest,Thank you very much for your stay and business with excellent ratings. Have a nice day.

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Maahi Tals on 1 May 2024
Dear Guest,Thank you very much for your stay and business with excellent ratings. Have a nice day.

8/10 Good

Minh

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Maahi Tals on 1 May 2024
Dear Guest,Thank you very much for your stay and business with excellent ratings. Have a nice day.

10/10 Excellent

Patrice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Staff was nice and helpful
Stayed 1 night in Apr 2024
Response from Maahi Tals on 1 May 2024
Dear Guest,Thank you very much for your stay and business with excellent ratings. Have a nice day.

8/10 Good

Sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems.
Stayed 2 nights in Apr 2024
Response from Maahi Tals on 1 May 2024
Dear Guest,Thank you very much for your stay and business with excellent ratings. Have a nice day.

10/10 Excellent

Jumoke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Maahi Tals on 1 May 2024
Dear Guest,Thank you very much for your stay and business with excellent ratings. Have a nice day.

8/10 Good

Sharah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Some staff was very helpful & kind
Stayed 2 nights in Apr 2024
Response from Maahi Tals on 26 Apr 2024
Dear Guest,Thank you very much for your stay, appreciation and excellent ratings. Have a nice day.

10/10 Excellent

Melissa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came to visit family for a few days, this spot was perfect. Was greeted by a wonderful front desk day and night didn’t catch her name. Room was nice and clean, microwave and fridge nice and tidy. Easy parking which was a plus. Will definitely come back again soon.
Stayed 3 nights in Apr 2024
Response from Maahi Tals on 25 Apr 2024
Dear Guest,Thank you very much for your stay, appreciation and excellent ratings. We are glad you enjoyed stay at our hotel. Have a nice day.

10/10 Excellent

jupiter

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Maahi Tals on 23 Apr 2024
Dear Guest,Thank you very much for your stay, business and excellent ratings. Have a nice day.

8/10 Good

Deisy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great. There were a lot of people at the time but it was still quiet.
Stayed 2 nights in Mar 2024
Response from Maahi Tals on 17 Apr 2024
Dear Guest,Thank you very much for your stay, feedback and excellent ratings. Have a nice day.

10/10 Excellent

Heber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 2 nights in Apr 2024
Response from Maahi Tals on 17 Apr 2024
Dear Guest,Thank you very much for your stay, feedback and excellent ratings. Have a nice day.

10/10 Excellent

Julius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet hotel … the staff was very accommodating and super nice the only thing is there’s not a lot of restaurants near by but beside that 9/10 will book again!
Stayed 3 nights in Apr 2024
Response from Maahi Tals on 15 Apr 2024
Dear Guest ,Thank you very much for your stay, appreciation and excellent ratings. Have a nice day.

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Stayed 2 nights in Apr 2024
Response from Maahi Tals on 15 Apr 2024
Dear Guest ,Thank you very much for your stay, appreciation and excellent ratings. Have a nice day.

2/10 Terrible

Jaquell

Stayed 3 nights in Apr 2024
Response from Maahi Tals on 3 May 2024
Dear Guest,Thank you very much for your stay. Have a nice day.

10/10 Excellent

Joel, Cordova

Liked: Cleanliness, staff & service, property conditions & facilities
Every on the staff was helpful and friendly.
Stayed 1 night in Apr 2024
Response from Maahi Tals on 12 Apr 2024
Dear Guest,Thank you very much for your stay, appreciation and excellent ratings. Have a nice day.

8/10 Good

Anna

Travelled with partner
Liked: Cleanliness, staff & service
Good place for an overnight stay after our flight was cancelled.
Stayed 1 night in Apr 2024
Response from Maahi Tals on 12 Apr 2024
Dear Guest,Thank you very much for your stay, appreciation and excellent ratings. Have a nice day.

4/10 Poor

Brennen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I will preface this by saying that the property was nice, and clean. The room itself was great, the only problem I had was that the shower / bathtub had no traction whatsoever on the smooth, porcelain bottom, and I slipped and fell. I got away with just some soreness, but if I had fallen at another angle I could have given myself a concussion. If I were elderly or infirm, it could have been a serious injury even falling how I did. However the main reason for my poor rating is that after driving away later that day, I found suddenly I was having my card declined trying to get gas. I assumed this was just a computer error, but when I checked my account, I saw I had been - on top of the cost paid for the nights, and the deposit - charged an additional THREE HUNDRED DOLLARS for nothing. I called and they cancelled the payment, and told me I'd have it back in 3-5 days. I shouldn't need to say that being $300 short while TRAVELING is far from ideal, if I didn’t have a safety net I would have been stranded, unable to pay for gas or the hotel on the way back I had reserved. This is a very significant error, one for which I did not receive an apology or explanation or any sort of recompense other than having it cancelled, which still made me $300 poorer for the next week. Mistakes happen, but this is pretty extreme and problematic for a single error. I encourage you to check to make sure the same did not happen to you.
Stayed 2 nights in Apr 2024
Response from Maahi Tals on 11 Apr 2024
Dear Guest,"Thank you" for your business and "Apologies" for falling short of your expectations. We promise to exceed your expectations on your next stay with us. Best Wishes…

10/10 Excellent

Darcy

Travelled with family
It was good and staff were friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Maahi Tals on 11 Apr 2024
Dear Guest,Thank you very much for your stay, appreciation and excellent ratings. Have a nice day.

6/10 Okay

Jane

The room doors on the first floor were noisy when closing. Folks were allowing the doors to slam shut coming and going at varying hours throughout the day and night. Also, I had forgot something (not food) in the refrigerator after Checkout and had barely been gone for 10 minutes and when I went back to get it, Housekeeping had already cleared and threw away everything in the refrigerator. They hadn’t cleaned the room, they just cleared out the refrigerator and threw everyone there away. I was so upset.
Stayed 7 nights in Mar 2024
Response from Maahi Tals on 8 Apr 2024
Dear Guest,Please accept our apology for the inconvenience during your stay. We will work hard more to score 5 star on your next stay. Have a nice day.

2/10 Terrible

spencer

Stayed 2 nights in Apr 2024
Response from Maahi Tals on 1 May 2024
Dear Guest,Thank you for your business. Have a nice day.

8/10 Good

Samuel Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Maahi Tals on 8 Apr 2024
Dear Guest,"Thank you" for your business and excellent rating.

10/10 Excellent

Stephanie

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Maahi Tals on 5 Apr 2024
Dear Guest,Thank you very much for your stay and excellent ratings. Have a nice day.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Mar 2024
Response from Maahi Tals on 3 Apr 2024
Dear Guest,Thank you very much for your stay and excellent ratings. Have a nice day.

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff
Stayed 4 nights in Mar 2024
Response from Maahi Tals on 3 Apr 2024
Dear Guest,Thank you very much for your stay, kind feedback and excellent ratings. Have a nice day.

10/10 Excellent

Kyra

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Maahi Tals on 3 Apr 2024
Dear Guest,Thank you very much for your stay and excellent ratings. Have a nice day.

10/10 Excellent

lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ice and quiet rooms were great no complains at all
Stayed 2 nights in Mar 2024
Response from Maahi Tals on 1 Apr 2024
Dear Guest,Thank you very much for your stay, feedback and excellent ratings. Have a nice day.

10/10 Excellent

Chelsye

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very quiet . Recommend an indooor pool/jacuzzi
Stayed 2 nights in Mar 2024
Response from Maahi Tals on 1 Apr 2024
Dear Guest,Thank you very much for your stay, feedback and excellent ratings. Have a nice day.

10/10 Excellent

Gilberto

Stayed 1 night in Mar 2024
Response from Maahi Tals on 22 Apr 2024
Dear Guest,Thank you very much for your stay, business and excellent ratings. Have a nice day.

8/10 Good

Maribel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Maahi Tals on 1 Apr 2024
Dear Guest,Thank you very much for your stay and excellent ratings. Have a nice day.

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is amazing
Stayed 2 nights in Mar 2024
Response from Maahi Tals on 29 Mar 2024
Dear Guest,Thank you very much for your stay, feedback and excellent ratings. Have a nice day.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Maahi Tals on 28 Mar 2024
Dear Guest,Thank you very much for your stay and excellent ratings. Have a nice day.

10/10 Excellent

Lee

Great place to stay. Very clean and friendly staff.
Stayed 1 night in Mar 2024
Response from Maahi Tals on 27 Mar 2024
Dear Guest,Thank you very much for your stay, feedback and excellent ratings. Have a nice day.

10/10 Excellent

Jorge

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for the price
Stayed 1 night in Mar 2024
Response from Maahi Tals on 27 Mar 2024
Dear Guest,Thank you very much for your stay, feedback and excellent ratings. Have a nice day.

10/10 Excellent

Velinda

Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 3 nights in Mar 2024
Response from Maahi Tals on 27 Mar 2024
Dear Guest,Thank you very much for your stay, feedback and excellent ratings. Have a nice day.

10/10 Excellent

Kameron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 2 nights in Mar 2024
Response from Maahi Tals on 23 Mar 2024
Dear Guest,Thank you very much for your stay, kind feedback and excellent ratings. Have a nice day.

10/10 Excellent

Heather

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our hotel room was very clean. The staff were all so friendly. It was just an overall really nice stay for a night, and the pricing was great also!
Stayed 1 night in Mar 2024
Response from Maahi Tals on 22 Mar 2024
Dear Guest,Thank you very much for your stay, kind feedback and excellent ratings. Have a nice day.