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Our bedroom 1001 have a shower that when you use it all the bathroom get wet , it was a hazard for my senior Mom , and i felt one night at 3 am using the bathroom because at that time who will remember to be careful. Glad it qad me and not my mom
Diana
Stayed 4 nights in May 2024
Response from Josh on 10 May 2024
I am very sorry you did not enjoy your stay due to the nature of how our handicap rooms are designed. Unfortunately all our full handicap rooms are designed that way and are not able to make adjustments until our hotel is renovated. Thank you for your feedback and hope you consider staying with us in the future.
Dear Sambasiva, Thank you for sharing your feedback. We are delighted to hear that you had a superior experience with us and enjoyed our location. We look forward to welcoming you back soon! Best, Nigel Cossey, GM
6/10 Okay
Gerald
1 May 2024
Liked: Staff & service
Gerald
Stayed 2 nights in Apr 2024
Response from GM on 3 May 2024
Dear Gerald, Thank you for choosing to stay with us and for providing your valuable feedback. We hope to have the opportunity to impress on a return visit. Sincerely, Nigel Cossey, GM
Dear Chris, Thank you for taking the time to share your feedback. I’m pleased to hear our friendly staff and convenient location made for an enjoyable stay. We appreciate your kind comments and look forward to your return. Best, Nigel Cossey, GM
My first embassy experience with super friendly breakfast staff.
Rebecca
Stayed 2 nights in Apr 2024
Response from emily on 22 Apr 2024
we are extremely grateful to you for taking the time to write and share your review on your first stay with us and we look forward to welcoming your guests back soon.
Dear Mary Ann, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Nigel Cossey, GM
10/10 Excellent
Angelica
Business traveller
17 Apr 2024
Liked: Amenities
My room was quite comfortable.
Angelica
Stayed 2 nights in Apr 2024
Response from GM on 18 Apr 2024
Dear Angelia, Thank you so much for your kind review! We appreciate you taking the time to share your thoughts with us. We are thrilled that your comfortable room was the highlight of your stay! Thank you for choosing our hotel and we look forward to having you back again soon! Best, Nigel Cossey, GM
The property was very nice and well maintained, staff was friendly and helpful. Breakfast was great. Did not appreciate the parking charges that were incurred daily to park on the premises.(there are no other parking options)
Shera
Stayed 2 nights in Apr 2024
Response from Jaqukita Parker-Front Office Manager on 15 Apr 2024
Dear valued guest,Thank you for taking the time out of your busy schedule to gives us your feedback. We also appreciate your feedback the regarding parking fee.
Not the easiest to get in and out of since the entrance is off a one-way road. The staff was friendly and hospitable even on a very busy weekend. One of the better breakfasts offered in the morning.
Scott
Stayed 1 night in Apr 2024
Response from Jaqukita Parker-Front Office Manager on 15 Apr 2024
Dear valued guest,Thank you for giving us your feedback it is greatly appreciated. We value and appreciate your business.
My family of 5 had a wonderful stay at the Embassy Suites in Frisco. It was very convenient to the tollways we needed to take while in town for the eclipse. What we were very impressed by was the service and the things included with our stay. The breakfast was absolutely amazing! I’ve never had such a great breakfast buffet at a hotel in a category like this. I was expecting cold eggs and muffins and the usual continental offerings. They exceeded expectations for sure with delicious made to order omelettes and giant Texas shaped waffles — my kids LOVED that.
Another awesome addition to our stay was the daily happy hour from 5-630pm. Two free well cocktails every night of our stay and soft drinks/juices for the kids as well as some great snacks/eats. They had chicken strips, pretzel/cracker mix and other things to munch on. All of this really made our stay worthwhile and we would definitely be back when we are in the area.
Ria
Stayed 2 nights in Apr 2024
Response from Emily on 10 Apr 2024
We are so Happy to hear you enjoyed your stay with us! we hope to see you again soon!
8/10 Good
Jeff
Travelled with family, Travelled with family and small children
Breakfast was good, main complaint was our bed you could feel the springs, and the bearing in the ac fan sounded like a train chugging along all night. We would stay here again.
Jeff
Stayed 1 night in Apr 2024
Response from Kita-Front Office Manager on 9 Apr 2024
Dear valued guest,Thank you for your feedback. We apologize for the issues you experienced with your bed and the noise from the AC fan. We appreciate your understanding and would be happy to welcome you back in the future. Please let us know if there is anything we can do to make your stay more comfortable next time. Thank you for choosing to stay with us.
Breakfast was awesome. The shower drained slowly but was addressed
garth
Stayed 1 night in Apr 2024
Response from GM on 8 Apr 2024
Dear Garth, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed our awesome breakfast. My apologies for the drainage issues; however, I am pleased that we were able to provide a resolution. Sincere feedback like yours allows us to positively impact future guest experiences. Best, Nigel Cossey, GM
Dear alicia, Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon. Best, Nigel Cossey, GM
10/10 Excellent
Khadaja
4 Apr 2024
Liked: Property conditions & facilities
Khadaja
Stayed 1 night in Mar 2024
Response from Josh on 5 Apr 2024
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.
Dear Joan, We are thrilled to hear that you had a first-rate experience at our Embassy Suites. I can assure you that hosting you was our pleasure, and we hope to welcome you back again soon. Thank you for choosing us! Best, Nigel Cossey, GM
2/10 Terrible
Robert
1 Apr 2024
Robert
Stayed 1 night in Mar 2024
Response from GM on 3 Apr 2024
Dear Robert, We assess all reviews to ensure we are providing the highest quality of service and we apologize for falling short during your stay. We hope to have the opportunity to welcome you again for a WOW experience. Thank you for staying with us. Sincerely, Nigel Cossey, GM
Easy access from North Dallas Tollway and Sam Rayburn Tollway. Next to Rough Rider Stadium.
Staff were congenial and competent. The room was nice and big with lots of amenities.
Tom
Stayed 1 night in Mar 2024
Response from Emily on 31 Mar 2024
Thank you for taking the time to review our hotel. I am delighted you enjoyed your stay. It is our pleasure to go above and beyond for our valued guests. Thank you for choosing us and we can't wait to welcome you again.
8/10 Good
JULIE
31 Mar 2024
JULIE
Stayed 2 nights in Mar 2024
Response from emily on 22 Apr 2024
We look forward to welcoming you back soon.
10/10 Excellent
Benedict, Westlake
25 Mar 2024
Benedict
Stayed 2 nights in Mar 2024
Response from Emily on 15 Apr 2024
We are Glad you enjoyed your stay! We look forward to seeing you again.
Dear Michaela, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Nigel Cossey, GM
We had a great experience at this hotel. Beds were comfy and it was walking distance to shopping and food. We would stay again.
Chele
Stayed 1 night in Mar 2024
Response from GM on 16 Mar 2024
Dear Chele, Sincere thanks for taking the time to share your review. I'm thrilled to learn about the comfort and convenience you enjoyed during your stay with us! Hosting you was an absolute pleasure, and we look forward to welcoming you back soon. Best, Nigel Cossey GM
It was very convenient to be near the Comerica Center. Checking in and out was quick and easy, the room was clean and extremely comfortable. They have a great complimentary breakfast.
Sandra D
Stayed 1 night in Mar 2024
Response from Josh on 15 Mar 2024
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.
Dear Tracy, We sincerely thank you for your kind rating. It brings us great joy to hear that our team was able to positively contribute to your stay. It was an absolute pleasure to have you as our guest and we eagerly anticipate your return. Best, Nigel Cossey GM
Everything for the most part was good. Our only issue was the breakfast this morning. Had to wait in a like for 30 minutes to get hot breakfast. They only had one cook and when we got up there they were out of waffle mix so my kids were very upset. I just felt they could have managed the like. Little better knowing it is spring break week and knowing what was booked in the hotel. I can say the Cook was amazing and doing as fast and the best he possibly could and when we spoke with management they were very sorry about the waffles and had a backup plan to put out for waffles.
Jason
Stayed 1 night in Mar 2024
Response from GM on 12 Mar 2024
Dear Jason, Thank you for sharing your kind and informative feedback regarding your experience with us! We're pleased to know you were primarily satisfied with your stay; however, we apologize for your experience when having breakfast with us. We hope this will become the first of many visits. Best, Nigel Cossey GM
Loved staying here, but did not like the fact that we had to pay for parking!
Jonathan
Stayed 2 nights in Feb 2024
Response from GM on 10 Mar 2024
Dear Jonathan, Thank you for taking the time to write. I am thrilled to know you enjoyed your stay. I appreciate your honest feedback regarding our parking. In an effort to keep our rates as competitive as possible, we separate out our parking fee, rather than add it to our room rate, to accommodate our guests without vehicles. As our valued guest, I hope that you will allow us the opportunity to host you again in the future. Best, Nigel Cossey GM
Not a big deal. Sent us to a room being worked on. Opened the door and a workman was in the room working. It was fine. We laughed. He talked to the front desk and my husband went and got new keys to a different room.
John Scott
Stayed 3 nights in Feb 2024
Response from Emily on 3 Mar 2024
We are sorry that happened we are glad to hear we got you moved to a new room how was the rest of the stay?
Dear Melissa, I’m glad you enjoyed your visit! Thank you for leaving a review and noting our high cleanliness standards; I'll be sure to pass along your feedback to our dedicated housekeeping team. We appreciate your choosing us and hope to host you again. Best, Jeffrey Chen GM
It was great stay. Breakfast was great, too. The only issue was our room had a funky smell.
Blanca
Stayed 2 nights in Feb 2024
Response from GM on 11 Feb 2024
Dear Blanca, Thank you for being our guest and for your time reviewing our hotel. I am delighted you enjoyed your stay. We understand and appreciate how a delightful and delicious breakfast can make for a great start to the day; it is our pleasure to go above and beyond for our valued guests. Thank you for allowing us to be a part of your travels; we hope to welcome you again. Best, Nigel Cossey GM
10/10 Excellent
Joshua
10 Feb 2024
Joshua
Stayed 2 nights in Feb 2024
Response from Josh on 20 Mar 2024
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suite Dallas-Frisco.
Dear Caron, We're grateful for your review! Knowing our guests are pleased makes us truly happy! On behalf of the entire team, thank you for choosing us, and please visit again soon. Best, Nigel Cossey GM
Great staff and hotel, lots of stuff very close by for dining and shopping.
Justin
Stayed 1 night in Dec 2023
Response from GM on 6 Feb 2024
Dear Justin, It is fantastic to hear that your stay was enjoyable and that our location was ideal for your trip! Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to leave us and other travelers feedback. We hope to host you again soon. Best, Nigel Cossey GM
8/10 Good
Jerrod
28 Jan 2024
Jerrod
Stayed 1 night in Jan 2024
Response from Josh on 30 Jan 2024
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.
2/10 Terrible
Bryanne
28 Jan 2024
Unreasonable response to handling our reservation. Terrible customer service.
Bryanne
Stayed 2 nights in Jan 2024
Response from Emily on 29 Jan 2024
I’m sorry that there were issues with the reservation Guest satisfaction is our highest priority, your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us.
4/10 Poor
Joseph
25 Jan 2024
Joseph
Stayed 3 nights in Jan 2024
Response from GM on 24 Mar 2024
Dear Joseph, We enjoyed having you as our guest and apologize if your visit fell short of expectations. We look forward to welcoming you again in the future, as we are committed to delivering a stay that aligns with our high expectations in every way. Sincerely, Nigel CosseyGM
Horrible dirty hotel
Room had tape everywhere and bugs on pillows
SHANNON
Stayed 1 night in Jan 2024
Response from GM on 24 Jan 2024
Dear SHANNON, Thank you for your stay and for taking the time to leave us a review. I am sorry about the issues encountered with the overall upkeep of the room you received. The experience you described certainly isn’t what we want for any guest. We value all the feedback we receive as this is our best resource for improvement. I alerted the hotel management team of your comments, and I'm certain that appropriate steps will be taken so this doesn't happen again. We hope to have the opportunity to welcome you again for a more favorable impression. Sincerely, Nigel Cossey General Manager
The toilet and shower would not stop dripping. The floor had a used contact so clearly wasn’t vacuumed. The carpet was frayed. The comforter looked like someone had spilled a bottle of oil and was actually greasy. I alerted the front desk and after 3 requests they dumped a blanket off at my door and didn’t even offer to change it for me.
Tracy
Stayed 2 nights in Jan 2024
Response from GM on 24 Jan 2024
Dear Tracy, I cannot apologize enough for the cleanliness of your room. The experience you described is not typical nor acceptable. Please know that your feedback will be addressed with the housekeeping team and is very much appreciated as it will help us to be better than we were during your visit. I hope we have the chance to better serve you on a return trip. Sincerely, Nigel Cossey General Manager