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Reviews of Fairfield Inn & Suites Dallas West/i-30

2.5 out of 5
Fairfield Inn & Suites Dallas West/i-30
2100 North Cockrell Hill Road, Dallas, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 421 out of 623 reviews" "
Rating 8 - Good. 121 out of 623 reviews" "
Rating 6 - Okay. 38 out of 623 reviews" "
Rating 4 - Poor. 24 out of 623 reviews" "
Rating 2 - Terrible. 19 out of 623 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

yadira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good option, clean and well maintained
Stayed 1 night in May 2024
Response from Edweina on 15 May 2024
We would like to thank you for taking the time to give us your feedback. I have shared your review with the staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in May 2024
Response from Edweina on 11 May 2024
Thank you for taking the time to rate your stay with us. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We greatly appreciate the 5 star rating and look forward to continue to provide you with exceptional customer services on your next visit to the Dallas area.

10/10 Excellent

Hugo Quesada

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good area safe
Stayed 5 nights in Mar 2024
Response from Edweina on 1 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

6/10 Okay

Joyce

Liked: Cleanliness, amenities
This property was close to where I needed to be with easy access to the freeway. I felt safe in the area. The people at the desk spoke English, but none of the housekeeping staff seemed to, thus they couldn't hand me a box of tissues that I needed off their cart. The day I was checking out, housekeeping came into my room without knocking, two hours before checkout. Breakfast was supposed to be until 10 on the week-end, but when I went down at 9:30, they were already cleaning up. The outlets in my bathroom did not work. The microwave was missing the part that fits under the turntable, thus it was wobbly. The walls were thinner than any I have experienced in a hotel. I could hear conversations and phone calls next door.
Stayed 9 nights in Mar 2024
Response from Edweina on 1 May 2024
Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I have shared your feedback with my Housekeeping Manager and Food and Beverage Manager to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Dallas.

4/10 Poor

Andres, Huixquilucan

Disliked: Cleanliness, amenities, property conditions & facilities
The place was very dirty.
Stayed 2 nights in Dec 2023
Response from Edweina on 1 May 2024
Thank you for taking the time to give your feedback regarding your recent stay at our hotel. On the behalf of our team, please accept our sincere apology if we feel to meet your expectation. Our guest satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Thank you so much for your business and we look forward to seeing you again

10/10 Excellent

Clifford

Travelled with partner
Liked: Amenities
Enjoyed it, nice place
Stayed 3 nights in Mar 2024
Response from Edweina on 1 May 2024
Thank you for taking the time to rate your stay with us. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We greatly appreciate the 5 star rating and look forward to continue to provide you with exceptional customer services on your next visit to the Dallas area.

10/10 Excellent

Sherial

Stayed 4 nights in Feb 2024
Response from Edweina on 1 May 2024
Thank you for taking the time to rate your stay with us. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We greatly appreciate the 5 star rating and look forward to continue to provide you with exceptional customer services on your next visit to the Dallas area.

10/10 Excellent

kirk

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that bugged me was that breakfast was always put out late.
Stayed 4 nights in Feb 2024

10/10 Excellent

William E

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Steven Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Dec 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

David

Stayed 1 night in Jan 2024

10/10 Excellent

Jehan, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and great location!
This hotel is very clean and in a quiet location. Plenty of food options nearby and 20 minutes from Dallas Love Field.
Stayed 1 night in Jan 2024

10/10 Excellent

Leigh

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Everything was great until we had a very hard time getting in contact with the hotel about a smart watch that was accidentally left behind, were told that they did not find nothing, but would get a call back if they did, once I tracked the watch, it was at the hotel and I never received a call back letting me know it was located, when I called I received push back about it not being there, when I knew (for a fact it was) very disappointing and unprofessional.

10/10 Excellent

Irma s

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

4/10 Poor

Eric

Travelled with family
Liked: Staff & service
1 Night Stay
Heater in room not working; they allowed us to move quickly. Near industrial properties; train noise. Must be short staffed - all public trash cans overflowing for 24+ hours. BFast was good. Was expecting newer/cleaner/nicer hotel for the $$$.
Stayed 1 night in Jan 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad service
Hotel it’s self is nice. Rooms clean, standard free breakfast, good location, plenty of parking. However I left something in our room. Totally my fault! Called the desk the same day of checkout and arranged for me to drive back and pick up item because they do not ship. Which I get I am sure it happens everyday. I showed up at time I was told and that’s where the issue started. Housekeeping is the only one who can access lost and found and they where not there. Front desk refused to help and refused to give me managers phone number said they where out of cards.
Stayed 1 night in Jan 2024

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
The check in was so easy and frint desk clerk was super nice and helpful. The room was nice we came for the mavericks game and we will definitely stay here again
Stayed 1 night in Jan 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4th floor Nice king bed, at first I thought the mattress was too firm, but eventually got used to it and fell fast asleep. Pool was open I enjoyed swimming alone! Breakfast was ok, ran out of bacon. Would stay again. The body wash smells amazing! maybe that’s why I slept so good!
Stayed 1 night in Jan 2024

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Will be back!
Stayed 1 night in Jan 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

james d.

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Carolina

Stayed 1 night in Dec 2023

10/10 Excellent

Deja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for NYE celebration! Good location, friendly staff, clean room, great parking. I would definitely book again.
Stayed 2 nights in Dec 2023
Response from Jamila R Carter on 3 Jan 2024
Thankyou Deja for staying with us, we appreciate your business!

10/10 Excellent

Britt

Stayed 1 night in Dec 2023

10/10 Excellent

Ana

Stayed 3 nights in Dec 2023

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Dec 2023

6/10 Okay

Miranda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean place
Very clean and modern. Staff was super friendly. No problems with location. Only thing that was disappointing was the breakfast. Only had eggs and sausage. Cereal and toast. We went at 8:30 and the eggs were out and wasnt refilled while we ate the sausage and toast then left.
Stayed 1 night in Dec 2023

10/10 Excellent

Raquel

Stayed 2 nights in Dec 2023

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really, really clean and staff was so friendly
Stayed 1 night in Dec 2023
Response from Jamila R Carter on 5 Dec 2023
Thank you for staying with us, we appreciate your business

10/10 Excellent

Yamilka

Stayed 3 nights in Nov 2023
Response from Jamila Carter on 5 Dec 2023
Thank you for staying with us, we appreciate your business.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful. Room was very clean
Stayed 2 nights in Sep 2023
Response from Jamila R Carter on 30 Nov 2023
Jose, Thank you for staying with us, we appreciate your business.

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room. Clean sheets. Comfy beds, No bugs
Stayed 4 nights in Nov 2023
Response from Jamila R Carter on 28 Nov 2023
Jack, Thank you for staying with us, we appreciate your review!

8/10 Good

Felipe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My stay was good. Room was clean, breakfast was good. Only noticed that the restroom did not have any lotion, toothpaste, q tips, etc. Other than that , I enjoyed my stay.
Stayed 2 nights in Nov 2023
Response from Jamila R Carter on 28 Nov 2023
Felipe, Thank you for staying with us, We appreciate your feedback!

8/10 Good

SCOTT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Nov 2023
Response from Jamila Carter on 27 Nov 2023
Thank you for staying with us, we appreciate your review.

10/10 Excellent

Saundra

Stayed 1 night in Nov 2023
Response from Jamila R Carter on 5 Dec 2023
Thank you for your review!

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jamila R Carter on 13 Nov 2023
Thank you for staying with us, we appreciate your business

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jamila R Carter on 13 Nov 2023
Thank you for staying with us, we appreciate your business.

8/10 Good

Olga

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Jamila R Carter on 13 Nov 2023
Thank you for staying with us, we appreciate your business.

10/10 Excellent

James B

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jamila R Carter on 6 Nov 2023
Thank you for your review, We appreciate your business!

10/10 Excellent

Jose

Stayed 1 night in Nov 2023
Response from Jamila R Carter on 6 Nov 2023
Thank you for your review, We appreciate your business!

4/10 Poor

Sabrina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs an update in the hotel. Breakfast was everything .Needs an update in the hotel. Breakfast was everything out of a bag nothing like the one inside of Texas worse experience
Stayed 1 night in Oct 2023
Response from Jamila R Carter on 30 Oct 2023
Sabrina, Thank you for staying with us, Sorry that you had a bad experience while staying at our property,

10/10 Excellent

Lilia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Great!!
Bed wasn’t too comfy but over all stay was great.
Stayed 4 nights in Oct 2023
Response from Jamila R Carter on 30 Oct 2023
Thank you for staying with us, We appreciate your review

2/10 Terrible

Deborah

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disreputable
I booked a King bed. AFTER check in and charging my credit card I was sent to a room with Queen beds. I went back to front desk. They didn’t have my King bedroom. I asked for a reduction to the price of the queen bedroom ( on line with Hotels. Com). Haven’t gotten it.
Stayed 2 nights in Oct 2023
Response from Jamila R Carter on 20 Oct 2023
Deborah, I do apologize for theinconvenience, Im sorry to hear that this occured to you, Please allow me to look into this matter

10/10 Excellent

Teresa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean and safe.
Stayed 2 nights in Oct 2023
Response from Jamila R Carter on 20 Oct 2023
Teresa,Thank you for staying with us we appreciate your business.

10/10 Excellent

Farrah

Stayed 2 nights in Sep 2023
Response from Jamila Carter on 26 Sept 2023
Thank you for staying with us , We appreciate your business!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location, extremely clean and comfortable. Check in was fast and friendly. Great stay.
Stayed 2 nights in Sep 2023
Response from Jamila R Carter on 26 Sept 2023
Thank you for staying with us , We appreciate your business!

4/10 Poor

Pamela

Stayed 2 nights in Sep 2023
Response from Jamila R Carter on 20 Oct 2023
Pamela, Thank you for staying with us, we appreciate your business

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that check out is at noon! The room had a very pleasant smell, not musty. The breakfast does need improvement. Not enough food was put out, kept running out and took long to bring more out. Also not enough variety to pick from.
Stayed 1 night in Sep 2023
Response from Jamila R Carter on 12 Sept 2023
Thank you for staying with us , We appreciate your business!