I’d requested an accessible room. My daughter is in a wheelchair and needed a roll in shower. At check in, they had a room where a wheelchair would be extremely difficult and a tub/shower combo. They weren’t sure if there was a tub seat available!! The staff was Excellent and the bell man extremely helpful and friendly. They tried to find her a tub shower when, a real Handicapped/ Accessible room was found. The room was fine except, 1st floor window was to the highway, heat set at 76 degrees, pillows were flat & uncomfortable, only one lamp beside the King bed we both slept in, WiFi needed staff assistance to use! Only maintenance person allowed to adjust the thermostat in all the rooms in the Hotel!! At 11pm when I notified the front desk how excessively hot our room was, Maintenance staff had left for the night.
At $172 per night I expected more. Due to the loud highway noise & a very hot room we could not sleep! We left the hotel at 5am & went to the hospital where my daughter underwent surgery at 7am!! A very restless & difficult night that could have been peaceful & calm. As I noted the Staff was superior.
I’ll never book at this hotel again, I expected more for the money it cost.