6/10 一般
Kellie K.
2025 年 10 月 27 日
满意：清洁度
I was a bit disappointed with this stay. The home was nice and in a quiet neighborhood, however I found the communication with the host to be quite poor and that negatively impacted our overall experience. Before check in, I messaged asking if the home would be available any earlier and in 4 hours never received a response. It wasn’t a problem that early check in wasn’t available, but the lack of response felt unprofessional. Upon arriving, the door code didn’t work. I had to call the host and he noted that he never saved the code for our stay and had to remotely unlock the door for us over the phone. Then again at check out, I asked whether the 10am checkout was flexible and only received a response after a follow up asking him to please respond. In my opinion, hosting a VRBO is a professional commitment to hospitality, and guests should be able to rely on at least an acknowledgment of their requests, even if the answer is no. The basic amenities in the home, such as the toilet paper, could use an upgrade to make the home feel more comfortable. Our family also found the beds and pillows to be much more firm than we found comfortable, although I’ll say that’s our preference. I think this stay could be very comfortable with a bit more care taken by the host to provide a better customer experience!
Kellie K.
2025 年 10 月入住 2 晚