4/10 Poor
Sheila J.
24 Aug 2025
Liked: Check-in, communication, location
Disliked: Cleanliness, listing accuracy
I loved the fact we were able to check in early; however, the house was not clean and it appears someone is getting paid to do nothing. I reached out to manager to inform her of the condition of the house. She stated she would let the cleaning crew know. No one ever came to rectify the condition nor called to check. I have requested a refund on the housekeeping. The windowsill, were dusty and dead bugs on floor and windowsills. The coffee table had cat hair and dust (see picture) the top of the refrigerator was dusty and sticky to the touch. I thought being that it was in a Country club gated community, cleanliness was the least of my worries. There were limited wash clothes and towels we had to wash each day to have clean ones. The house needs a lot of love and I can truly say my family will not be back. I have asthma and I was sick the whole time until we left. I hate leaving a bad review because I’m sure management didn’t realize the condition of the home. I can’t see anyone renting it out in that condition. The walls were filthy…pictures are deceiving. Please do better do the next renters are not faced with this. Respectfully Sheila S.
Sheila J.
Stayed 3 nights in Aug 2025