2/10 糟糕
Kim B.
2026 年 1 月 15 日
不满意：清洁度
We had an extremely disturbing and unacceptable experience at this property, followed by months of unresolved issues afterward.While the home initially appeared beautiful, it was not clean or safe to stay in. After returning from grocery shopping on our first night, we discovered rodent droppings throughout the kitchen, including on counters and inside drawers. Cabinets were cluttered and not cleaned. Pots and pans were dirty with food residue and disorganized,we had to wash every dish and clean the counters and stove ourselves.As we inspected further, we found rodent feces and urine on bedroom blankets, a downstairs bathroom cabinet containing rodent droppings, a bait trap, and a rodent nest, and extremely loud rodent activity throughout the night in walls, closets, and cabinets. Multiple family members could not sleep, and most refused to stay due to the clear health and safety hazard.We contacted the host immediately and received no response. We then contacted VRBO, provided extensive photo documentation, and repeatedly asked only to be relocated, as we were over six hours from home. Despite multiple escalations, we were told repeatedly that our case had not been sent to the correct department. VRBO was unable to reach the host and ultimately offered only a 100 credit, which was inappropriate given the severity of the situation. We were forced to leave the property entirely.Days later, the owner finally responded, apologized, and offered a refund. She requested ph
Kim B.
2025 年 11 月入住 4 晚