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Reviews of La Quinta Inn & Suites by Wyndham Denton - University Drive

2.5 out of 5
La Quinta Inn & Suites by Wyndham Denton - University Drive
4465 N I-35, Denton, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 453 out of 1001 reviews" "
Rating 8 - Good. 254 out of 1001 reviews" "
Rating 6 - Okay. 150 out of 1001 reviews" "
Rating 4 - Poor. 66 out of 1001 reviews" "
Rating 2 - Terrible. 78 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay
Stayed 3 nights in Feb 2024
Response from J. Williams on 21 May 2024
Dear Guest,Thank you very much for the wonderful rating. We are glad that you had a great stay and we hope to see you soon.Best Wishes

8/10 Good

Genene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property appeared clean and well taken care of. Exception being the room smelled musty when we arrived. Turning up the fan and air seemed to help. Breakfast was geat with a good selection and staff kept it refilled. Desk clerk refused to give us a printed receipt.
Stayed 1 night in May 2024
Response from J. Willimas on 21 May 2024
Dear Guest,Thank you very much for the wonderful review. We are glad that you had a great stay and we hope to see you soon.Also, your receipt should be sent to you by Hotels.com, since you booked and paid to them directly.Let us know, if we can be of any assistance.

8/10 Good

Kenneth S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made our needs for a quick trip for graduation party.
Stayed 3 nights in May 2024
Response from J.Williams on 21 May 2024
Dear Guest,Thank you very much for the wonderful rating. We are glad that you had a great stay and we hope to see you soon.Best Wishes

4/10 Poor

Blanca, Fort Worth

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Shower water pressure was low and the water temperature wasn't as expected. Had to open the faucet all the way to max for the water to be warm. The morning front desk attendant wasn't very pleasant to deal with. Not even a smile or a you're welcome. The evening attendant was awesome! Very attentive, and pleasant to speak with. The breakfast was not good. The sausage and tater tots were leftovers from the day before; they were dry and hard. I will not return to this hotel and the rate I paid was not worth it.
Stayed 2 nights in May 2024
Response from J.Williams on 21 May 2024
Dear Guest,We are beyond embarrassed to hear about your stay, We can assure you we are taking all required actions to correct issues you encountered.Best Wishes

10/10 Excellent

Anael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from J. Willimas on 21 May 2024
Dear Guest,Thank you very much for the wonderful rating. We are glad that you had a great stay and we hope to see you soon.Best Wishes

4/10 Poor

Nick

Stayed 2 nights in May 2024
Response from J.Wiliiams on 21 May 2024
Dear Guest,We are beyond embarrassed to hear about your stay, We can assure you we are taking all required actions to correct issues you encountered.We have forwarded all your concerns to appropriate department.Best Wishes

10/10 Excellent

Rene, Grand Prairie

Liked: Cleanliness, staff & service, property conditions & facilities
Location is near major intersection with plenty of restaurants and shopping
Stayed 1 night in May 2024
Response from J.Williams on 21 May 2024
Dear Guest,Thank you very much for the wonderful rating. We are glad that you had a great stay and we hope to see you soon.Best Wishes

6/10 Okay

Brandi

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2024
Response from J.Williams on 16 May 2024
Thank you so much for your kind words. We are glad to hear you enjoyed your stay, and we look forward to seeing you again soon.Best Wishes

10/10 Excellent

Quiris

Liked: Property conditions & facilities
Stayed 7 nights in May 2024
Response from J.Williams on 16 May 2024
Thank you so much for your kind words. We are glad to hear you enjoyed your stay, and we look forward to seeing you again soon.Best Wishes

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from J.Williams on 16 May 2024
Thank you so much for your kind words. We are glad to hear you enjoyed your stay, and we look forward to seeing you again soon. Best Wishes

4/10 Poor

Prathyusha

Disliked: Property conditions & facilities
No water bottles in the room, when called they asked me to come and get it. no toiletries and no one helps when called.
Stayed 1 night in May 2024
Response from J.Willimas on 16 May 2024
Thank you so much for your review. We can assure you we have water bottles in our suite shop for sale since we are not a full-service hotel. We cannot run to your room and bring water. We do offer complimentary ice-cold water in our lobby 24 hours.We have wide variety of toiletries in room and can assure you every room has ample, along with a sign that clearly states if you need more come to the front desk.We apologize, unfortunately we are a MID Scale hotel with limited services.best Wishes

8/10 Good

DARA

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from J.Williams on 16 May 2024
Thank you so much for your kind words. We are glad to hear you enjoyed your stay, and we look forward to seeing you again soon. Best Wishes

10/10 Excellent

Brenda

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from J.Williams on 21 May 2024
Dear Guest,Thank you very much for the wonderful rating. We are glad that you had a great stay and we hope to see you soon.Best Wishes

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable place to stay for the night while moving my daughter out of the dorm. Super comfy bed.
Stayed 1 night in May 2024
Response from J.Williams on 16 May 2024
Thank you so much for your kind words. We are glad to hear you enjoyed your stay, and we look forward to seeing you again soon. Best Wishes

8/10 Good

Robert, Weatherby Lake

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed here a few times now, good dining options and convenient shopping. Downtown Denton is nice for dining. Other than some construction it’s convenient to Dallas. I like staying here because when I’m ready to head north out of town I’m already out of Dallas traffic.
Stayed 2 nights in May 2024
Response from J.Williams on 16 May 2024
Thank you so much for your kind words. We are glad to hear you enjoyed your stay, and we look forward to seeing you again soon. Best Wishes

10/10 Excellent

Carrie

Liked: Property conditions & facilities
Wow! I was pleasantly surprised by this hotel! The price was really great. It was super clean, the room was very large, the lobby was newly remodeled but the service was wonderful. Webyner greeted us and was so personable. He made us feel very welcome. Will stay here again.
Stayed 1 night in May 2024
Response from J. Willimas on 21 May 2024
Dear Guest,Thank you very much for the wonderful rating. We are glad that you had a great stay and we hope to see you soon.Best Wishes

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Mr. J on 4 May 2024
Dear TerriThank you very much for the wonderful feedback. We are glad that you had a good stay. We hope to see you again soon.Best Wishes

2/10 Terrible

Kevin

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I have stayed at this hotel every year since it was built. We set up at an event at Texas Motor Speedway every year, and this is our hotel every year. Each year, the condition of the hotel declines. We leave for our event early in the morning, which is ok during the week because breakfast is served at 6 am. But Saturday, we have to get it elsewhere because it starts at 7 on weekends. Holiday Inn next door has breakfast early on weekends. I know this because one of our friends stays there every year. No ice or vending on floors other than 1. Machines have been removed. Just frustrating. This property was always our favorite, and I doubt I will book it again.
Stayed 2 nights in Apr 2024
Response from Mr. J on 3 May 2024
Dear KevinWe want to take a minute and apologize on our teams behalf. We at La Quinta do appreciate your continued loyalty. As well as taking these matters very seriously and we can assure you we are committed to make sure your stay is as comfortable as possible. We are in the process of renovating. So we do appreciate your patients with us. I have forwarded your concerns to our management and appropriate training will be implemented. Also we have an ice machine on the 1st & 3rd floors. Our sweets shop is only on the 1st but their is a very large selection.Best wishes

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Mr. J on 3 May 2024
Dear JustinThank you very much for the wonderful feedback. We are glad that you had a good stay. We hope to see you again soon.Best Wishes

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, cozy and spacious. Great shower and strong wifi, too.
Stayed 1 night in Apr 2024
Response from Mr. J on 30 Apr 2024
Dear GuestThank you very much for the wonderful feedback. We are glad that you had a great stay, and we hope to see you soon.Best Wishes

6/10 Okay

Michelle

Stayed 1 night in Apr 2024
Response from J.Williams on 21 May 2024
Dear Guest,We are beyond embarrassed to hear about your stay, We can assure you we are taking all required actions to correct issues you encountered.We have forwarded all your concerns to appropriate department.Best Wishes

6/10 Okay

Shanden

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Mr. J on 30 Apr 2024
Dear ShandenThank you very much for the wonderful feedback. We are glad that you had a good stay. We would love to hear your feedback on how we could make it even better. We hope to see you soon.Best Wishes

4/10 Poor

Kseniya

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property looks better from outside then inside it has a strong stale moldy smell which is hard to sleep with a/c was loud and didn’t work well woke up with it being really hot even thought I set it low I wish we would have went with another hotel
Stayed 1 night in Apr 2024
Response from J.Williams on 29 Apr 2024
Dear Guest,We do apologize for the inconvenience caused to you, the weather plays an important role in the ambience.Best Wishes

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean!
Stayed 1 night in Apr 2024
Response from J.Willams on 29 Apr 2024
Dear GuestThank you very much for the wonderful feedback. We are glad that you had a great stay, and we hope to see you soon.Best Wishes

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Easy efficient check-in, friendly staff, and clean room.
Stayed 1 night in Apr 2024
Response from J.Williams on 29 Apr 2024
Dear GuestThank you very much for the wonderful feedback. We are glad that you had a great stay, and we hope to see you soon.Best Wishes

10/10 Excellent

Fernanda

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Perfect safe and healthy stay
Stayed 1 night in Apr 2024
Response from J.Williams on 29 Apr 2024
Dear GuestThank you very much for the wonderful feedback. We are glad that you had a great stay, and we hope to see you soon.Best Wishes

10/10 Excellent

Christi

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was comfortable and the staff were very nice.
Stayed 4 nights in Apr 2024
Response from J.Williams on 29 Apr 2024
Dear GuestThank you very much for the wonderful feedback. We are glad that you had a great stay, and we hope to see you soon.Best Wishes

8/10 Good

Comfort

Stayed 1 night in Apr 2024
Response from J.Williams on 21 May 2024
Dear Guest,Thank you very much for the wonderful rating. We are glad that you had a great stay and we hope to see you soon.Best Wishes

6/10 Okay

Harry

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had 2 tv's in room one was stuck on 1 channel and the other tv wouldn't even turn on.
Stayed 1 night in Apr 2024
Response from J.Williams on 29 Apr 2024
Dear Guest,Thank you for your Feeback. I have forwarded your concern to our maintenance team. they advised us that we needed to change the input to different HDMI.We do apologize for the inconvenience.Best Wishes

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from J. Williams on 29 Apr 2024
Dear GuestThank you very much for the wonderful rating. We are glad that you had a great stay, and we hope to see you soon.Best Wishes

2/10 Terrible

Edgar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not receive the service because there were no rooms and I was still charged.
Stayed 1 night in Mar 2024
Response from J.Williams on 21 May 2024
Dear Guest,We are beyond embarrassed to hear about your stay, We can assure you we are taking all required actions to correct issues you encountered.We have forwarded all your concerns to appropriate department.Best Wishes

6/10 Okay

Christi

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from J.Williams on 22 Apr 2024
We want to take a minute and apologize on our staff behalf.We at La Quinta take these matters seriously and we can assure you we are committed to make sure your stay is comfortable.I have forwarded your concerns to our management and appropriate training will be implemented.

8/10 Good

Jimmy

Stayed 1 night in Apr 2024
Response from J.Williams on 21 May 2024
Dear Guest,Thank you very much for the wonderful rating. We are glad that you had a great stay and we hope to see you soon.Best Wishes

6/10 Okay

Srinivasa

Liked: Staff & service, amenities
Decent hotel for the price. Room smell a bit. Corridor area needs upkeep.
Stayed 1 night in Apr 2024
Response from J. Williams on 22 Apr 2024
Dear Guest,We want to take a minute and apologize on our staff behalf.We at La Quinta take these matters seriously and we can assure you we are committed to make sure your stay is comfortable.I have forwarded your concerns to our management and appropriate training will be implemented.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am finished with the survey.
Stayed 4 nights in Apr 2024
Response from J.Williams on 22 Apr 2024
Dear Kathleen,Thank you for your 5-star rating, we look forward to seeing you soon.Best Wishes

4/10 Poor

Brandon

Stayed 1 night in Apr 2024
Response from J.Williams on 16 May 2024
Thank you so much for your kind words. We are glad to hear you enjoyed your stay, and we look forward to seeing you again soon. We have forwarded your concerns to our team and we can assure you we are taking all required steps to meet or exceed your expectations.best Wishes

4/10 Poor

Janelle

Liked: Staff & service
Online shows pictures with hot tub at pool, we got there and it’s been filled. Pool was nice but no tub. Beds super uncomfortable, smells like your sleeping in bleach. Couch pull bed was completely horrid. Pointless to list as a bed.
Stayed 1 night in Apr 2024
Response from J.Williams on 22 Apr 2024
We want to take a minute and apologize on our staff behalf. We do not have Hot tub and we apologize for the pics not being updated.We at La Quinta take these matters seriously and we can assure you we are committed to make sure your stay is comfortable.I have forwarded your concerns to our management and appropriate training will be implemented.

8/10 Good

Frances

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to my location i needed to be at
Stayed 2 nights in Mar 2024
Response from J. Willimas on 29 Apr 2024
Dear GuestThank you very much for the wonderful feedback. We are glad that you had a great stay, and we hope to see you soon.Best Wishes

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from J. Williams on 29 Apr 2024
Dear GuestThank you very much for the wonderful rating. We are glad that you had a great stay, and we hope to see you soon.Best Wishes

6/10 Okay

Kathleen

Travelled with family
Disliked: Amenities, property conditions & facilities
Property is in an industrial/construction area and not easily accessible. Rooms are outdated and air I ditto ing smelled of mildew. Police cars patrolling the area and hotel directly next door. A lot of loitering outside by people, did not feel the safest.
Stayed 1 night in Apr 2024
Response from J.Williams on 22 Apr 2024
We want to take a minute and apologize on our staff behalf. We offer safety and peace of mind by offering free services to our hard-working police officers.We at La Quinta take these matters seriously and we can assure you we are committed to make sure your stay is comfortable.Best WishesI have forwarded your concerns to our management and appropriate training will be implemented.

8/10 Good

kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met the requirement for clean safe lodging. The shower wasn’t hot & the $50 deposit is insulting. To add insult to injury, the deposit is not immediately refunded & I am not being paid interest while deposit is being refunded a week or more later. Ridiculous that there is a deposit required. While the facility was quite nice, based on there being a deposit, Laquinta must cater to or attract the ilk of customers who trash rooms. I’m thinking I should find somewhere better to lodge for future stays.
Stayed 1 night in Apr 2024
Response from Mr. J on 10 Apr 2024
We are saddened to hear your stay was less than perfect. But to touch on a couple of things that you brought up. The incidental deposit is a common practice amongst many hotels. This is to combat stolen, broken, destroyed items in the rooms. This is not to be insulting to anyone. But to also help to combat the ilk you speak of. We are sorry if you felt any insult towards yourself. But there was none meant to you or any other of our welcomed guests. Also we release the deposit from our side the same day you check out. But your bank may put a hold for 3-5 business days depending on the bank. This is why we offer a receipt for your card at check out to help to expedite this process.best wishes & safe travelsJ. Williams.

10/10 Excellent

Laura V, Arlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to it
Stayed 1 night in Mar 2024
Response from Mr. J on 10 Apr 2024
Thank you for kind words & rating.It was a pleasure to host you & we hope to see you again soon.Best wishes & safe travels.J. Williams.

8/10 Good

Jocelyne, Loveland

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
They are currently having renovations done. But our night there was great. The rooms are clean, the shower was hot, and breakfast the next day was delicious. Also the staff were all great!
Stayed 1 night in Apr 2024
Response from Mr. J on 10 Apr 2024
Thank you for the kind words.We hope to see you again soon.Best wishes & safe travels.J. Williams.

6/10 Okay

Arely

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Our tv in our room didn’t work. One of the bed frame made so much noise when you moved. We told the front desk but the person working there simply ignored us and didn’t say anything.
Stayed 1 night in Apr 2024
Response from J.Williams on 22 Apr 2024
We want to take a minute and apologize on our staff behalf.We at La Quinta take these matters seriously and we can assure you we are committed to make sure your stay is comfortable.I have forwarded your concerns to our management and appropriate training will be implemented.

6/10 Okay

Kwabena

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I found roaches in my room. They sent someone to spray some chemicals while I was in the room with my family and I stopped the person. They should do it in my absence. Dissapp
Stayed 2 nights in Mar 2024
Response from J.Williams on 22 Apr 2024
We want to take a minute and apologize on our staff behalf.We at La Quinta take these matters seriously and we can assure you we are committed to make sure your stay is comfortable.I have forwarded your concerns to our management and appropriate training will be implemented.

10/10 Excellent

toilet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little construction/upgrading going on but still a rad location. 5 star for sure.
Stayed 1 night in Mar 2024
Response from J. Williams on 4 Apr 2024
Dear guestThank you very much for the wonderful review. We are glad that you had a great stay, and we hope to see you soon.Best Wishes

10/10 Excellent

Nichelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fast and easy check in, polite staff
Stayed 1 night in Mar 2024
Response from J. Willimas on 4 Apr 2024
Dear guestThank you very much for the wonderful rating. We are glad that you had a great stay, and we hope to see you soon.Best Wishes

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was modern and clean. Staff was very accommodating. Had a couple things I needed staff to respond to and they were very helpful. The location is on I-35 with tons of construction at this time, so be prepared. Complimentary breakfast was 7 AM to 10 AM, allowing for flexible morning schedule. I’d stay here again.
Stayed 2 nights in Mar 2024
Response from J. Willlimas on 4 Apr 2024
Dear guestThank you very much for the wonderful review. We are glad that you had a great stay, and we hope to see you soon.Best Wishes

10/10 Excellent

Patience, Worcester

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 2 nights in Mar 2024
Response from J. Willimas on 4 Apr 2024
Dear guestThank you very much for the wonderful rating. We are glad that you had a great stay, and we hope to see you soon.Best Wishes

4/10 Poor

Brandy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The front desk clerk was very rude. They made put a security deposit and then when I was checking out it took almost 30 min to go check room before they would give it back.
Stayed 1 night in Mar 2024
Response from J. Williams on 4 Apr 2024
Dear guestThank you very much for the input. We are extremely sorry to hear about delay in getting incidental deposit back, and we hope to see you soon.Best Wishes