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Reviews of Fairfield Inn and Suites by Marriott Denver Airport

2.5 out of 5
Fairfield Inn and Suites by Marriott Denver Airport
6851 Tower Rd, Denver, CO

Reviews

8.4

Very good

Rating 10 - Excellent. 479 out of 1001 reviews" "
Rating 8 - Good. 320 out of 1001 reviews" "
Rating 6 - Okay. 110 out of 1001 reviews" "
Rating 4 - Poor. 58 out of 1001 reviews" "
Rating 2 - Terrible. 34 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice accomidations
Stayed 1 night in Apr 2024

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

niall, Laramie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Friendly staff
Stayed 1 night in Apr 2024
Response from Antonia on 21 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us at Fairfield Inn.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Gina, Oneonta

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was pleasant and peaceful. The property was clean and in good condition. The staff was very polite and the breakfast was decent. All around a good experience.
Stayed 4 nights in Apr 2024
Response from Antonia on 21 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us at Fairfield Inn.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Glyvette

Stayed 1 night in Mar 2024

4/10 Poor

chaitanya

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Issues with Fairfield by Marriott: When checking in, could not add my Marriott number - clerk claimed because it was booked thru Expedia. We stayed at the exact same Fairfield five days prior, and the clerk was able to attach my Marriott number then, Rooms don't have blackout shades. So bright spotlights from the parking lot blind you when you're trying to sleep. Room smelled like stale cigarette smoke. Really need to rip up carpet that has to be 20 years old. Loud - the room we got was pretty close to the road, but the windows have poor sound attenuation, so every car and truck was clearly audible. Will definitely not be staying at this property again. No idea how this is rated 8.2 on Expedia.
Stayed 1 night in Mar 2024

10/10 Excellent

Gardner

Stayed 1 night in Mar 2024
Response from antonia on 21 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us at Fairfield Inn.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Michael

Stayed 1 night in Mar 2024
Response from Antonia on 21 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us at Fairfield Inn.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities
Fast and friendly.
Stayed 1 night in Mar 2024
Response from Antonia on 21 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us at Fairfield Inn.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Debbie

Stayed 1 night in Mar 2024
Response from Antonia on 21 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us at Fairfield Inn.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and pretty with big continental breakfast. Walking distance to restaurants. Very nice!
Stayed 1 night in Mar 2024
Response from Antonia on 16 Mar 2024
Thank you for your feedback we are delighted to hear you enjoyed your stay with us at Fairfield Inn and Suites Denver Airport. We look forward to seeing you again, Thank you for taking the time to leave a review,

10/10 Excellent

Andrew

Liked: Staff & service
Older hotel
Stayed 1 night in Mar 2024
Response from antonia on 16 Mar 2024
Thank you for your feedback we are delighted to hear you enjoyed your stay with us at Fairfield Inn and Suites Denver Airport. We look forward to seeing you again, Thank you for taking the time to leave a review,

6/10 Okay

Andrew

Liked: Staff & service
I had called to make sure their shuttle would be able to handle my mobility scooter. I was told no problem but when checking in was told they could not handle a mobility scooter.
Stayed 1 night in Mar 2024
Response from Fairfield Inn Staff on 12 Mar 2024
Thank you for bringing your recent experience to our attention. We sincerely apologize for the inconvenience you encountered during your recent stay with us. Your satisfaction is important to us and we will be sure to address the issue.

10/10 Excellent

Alida

Stayed 1 night in Mar 2024
Response from Antonia on 21 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us at Fairfield Inn.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

John

Stayed 1 night in Mar 2024
Response from Antonia on 21 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us at Fairfield Inn.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Amber

Stayed 2 nights in Mar 2024
Response from Antonia Williams on 23 Mar 2024
Thank you for your feedback we are delighted to hear you enjoyed your stay with us at Fairfield Inn and Suites Denver Airport. We look forward to seeing you again, Thank you for taking the time to leave a review,

2/10 Terrible

Pamela, San Francisco

Waited 11/4 hour for shuttle.
Stayed 1 night in Feb 2024
Response from Fairfield Inn Management on 12 Mar 2024
Thank you for bringing your recent experience to our attention. We sincerely apologize for the inconvenience you encountered during your recent stay with us. We appreciate your feedback.

6/10 Okay

Joseph

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It's okay. Very friendly front desk staff. Just a tired hotel with dated decor and not great upkeep. Rooms have paper thin walls so you hear everything next door. Not my best night in a soulless airport hotel. Not my worst either.
Stayed 1 night in Feb 2024
Response from Fairfield Inn Staff on 12 Mar 2024
Thank you for bringing your recent experience to our attention. We appreciate your feedback. We hope to see you again.

8/10 Good

Srinivasa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was very willing to listen to our gripes and try to make it right for us
Stayed 1 night in Feb 2024
Response from Taurus on 28 Feb 2024
Thank you for your positive review regarding your recent stay with us. We greatly appreciate your feedback and are delighted to hear that you had an enjoyable experience. We look forward to welcoming you back in the future.

6/10 Okay

John

Travelled with family
Liked: Staff & service
For an overnight stop, it’s about what you would expect. The walls are very thin so we heard everyone throughout the night. If it’s just a one night stop before a flight, it’s worth it. If longer, I suggest looking elsewhere.
Stayed 1 night in Feb 2024
Response from Taurus on 28 Feb 2024
We sincerely apologize for any inconvenience experienced during your recent hotel stay. Rest assured, I will promptly address your concerns with the relevant departments to prevent such occurrences in the future.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, good breakfast!
Stayed 1 night in Feb 2024
Response from Taurus on 17 Feb 2024
Thank you for your positive review regarding your recent stay with us. We greatly appreciate your feedback and are delighted to hear that you had an enjoyable experience. We look forward to welcoming you back in the future.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport and restaurants
Stayed 1 night in Feb 2024
Response from Taurus on 17 Feb 2024
Thank you for your positive review regarding your recent stay with us. We greatly appreciate your feedback and are delighted to hear that you had an enjoyable experience. We look forward to welcoming you back in the future.

10/10 Excellent

Maria

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Taurus on 17 Feb 2024
Thank you for your positive review regarding your recent stay with us. We greatly appreciate your feedback and are delighted to hear that you had an enjoyable experience. We look forward to welcoming you back in the future.

10/10 Excellent

Verna Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Taurus on 17 Feb 2024
Thank you for your positive review regarding your recent stay with us. We greatly appreciate your feedback and are delighted to hear that you had an enjoyable experience. We look forward to welcoming you back in the future.

10/10 Excellent

Thomas

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location served us perfectly but the staff were very friendly
Stayed 2 nights in Jan 2024
Response from Felicia M on 31 Jan 2024
Thank you for sharing your feedback about your stay with us. We are glad you enjoyed it.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property met expectations and staff delivered exceptional service.
Stayed 2 nights in Jan 2024
Response from Felicia M. on 29 Jan 2024
Thank you for staying with us and sharing your feedback. We look forward to seeing you again in Denver!

10/10 Excellent

Terry

Stayed 1 night in Jan 2024
Response from Taurus on 17 Feb 2024
Thank you for your positive review regarding your recent stay with us. We greatly appreciate your feedback and are delighted to hear that you had an enjoyable experience. We look forward to welcoming you back in the future.

4/10 Poor

Ann Marie

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Felicia M on 22 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jose

Travelled with group
Very good facilities
Stayed 1 night in Jan 2024
Response from Felicia M on 22 Jan 2024
Thank you for sharing your feedback about your stay with us. We are glad you enjoyed it.

10/10 Excellent

Amarilis

Stayed 1 night in Jan 2024
Response from Taurus on 17 Feb 2024
Thank you for your positive review regarding your recent stay with us. We greatly appreciate your feedback and are delighted to hear that you had an enjoyable experience. We look forward to welcoming you back in the future.

10/10 Excellent

Frank

Stayed 1 night in Jan 2024
Response from Taurus on 17 Feb 2024
Thank you for your positive review regarding your recent stay with us. We greatly appreciate your feedback and are delighted to hear that you had an enjoyable experience. We look forward to welcoming you back in the future.

2/10 Terrible

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was fine but my truck was broken into while on property. The damage will be over $500. Outdoor lighting was very dim and the property warns that they are not responsible for vehicle damage or theft. This experience will definitely cause me to stay away from this property and the chain in the future.
Stayed 1 night in Jan 2024
Response from Javier -GM on 17 Jan 2024
Hello George,Im very sorry to hear about your recent issues, Its very unfortunate that that happened. Being that Denver has one of the highest rates for vehicle crimes we have our shuttle drivers drive thru the parking lot to keep an eye on it which has reduced the issues quite a bit . We hope this doesnt stop you from visiting again

10/10 Excellent

Denise

Stayed 1 night in Jan 2024
Response from Javier -GM on 17 Jan 2024
Thanky you Denise, Come see us again soon !

6/10 Okay

Martina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Felicia Mattorano on 16 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Enrique

Stayed 1 night in Jan 2024
Response from Felicia M on 5 Feb 2024
Thank you for your rating. We hope to see you again.

8/10 Good

Lia

Stayed 1 night in Dec 2023
Response from Felicia Mattorano on 16 Jan 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Karolyn, Colorado Springs

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The staff at the front desk were fantastic, but the room was quite dirty. On the side of the bed there was heavy accumulations of dust and a dusty floss pik, the toilet paper holder was broken. The tv was great and easy to use and the bed was comfortable.
Stayed 1 night in Jan 2024
Response from Javier _COMPLEX GM on 15 Jan 2024
Hello Karolyn,Im very pleased you had a great interaction with the front desk staff, im very sorry to hear of the lack of cleanliness you encountered during your stay. Please let me know if you have any more concerns

10/10 Excellent

Maksim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from TC on 9 Jan 2024
Thank you for sharing your feedback about your stay with us. We are glad you enjoyed it.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
My only issue is that housekeeping only came by one during the three days we were there. Otherwise the staff was very nice and accommodating.
Stayed 3 nights in Dec 2023
Response from TC on 9 Jan 2024
Thank you for sharing your feedback with us.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable
Overnight from the airport en route to Colorado Springs. Convenient location. Easy drive with rental car from airport. Ate great food at a restaurant across the road at the Doubletree. Good breakfast buffet (everything from sausage and eggs to oatmeal, cereals, toast, bagels, tortillas, etc. Great coffee in the lobby (tea available). Ice water for your water bottles in the lobby too. Cute little indoor pool (no time to go for a swim). Fridge and microwave in room. Only complaint was the bathroom had a bit of a musty smell at first, but dissipated once we propped the bathroom door open for awhile (didn't want to stay open; propped open by jamming a towel under the door like a door stop). Oh, and the soap/shampoo/conditioner pumps in the walk-in shower were hung too high. Our 11 year old had difficulty using them (was shot in the face). Should mounted lower and opposite spigot on back wall out of shower spray. Parking was only $10. I would definitely stay here again. Airline pilots were also staying here and seemed familiar with the staff (felt like they approved too).
Stayed 1 night in Dec 2023
Response from TC on 9 Jan 2024
Thank you for staying with us and sharing your feedback. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2023
Response from Robert on 20 Dec 2023
Thank you for your rating. We are happy that you enjoyed your stay!

10/10 Excellent

Rindy

Stayed 1 night in Dec 2023
Response from Robert on 20 Dec 2023
Thank you for your rating. We are happy that you enjoyed your stay!

10/10 Excellent

Lindsay

Stayed 1 night in Nov 2023
Response from Andrea on 11 Dec 2023
Thank you for staying with us.

10/10 Excellent

Cherlynn, Placerville

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Andrea on 11 Dec 2023
Thank you for staying with us.

10/10 Excellent

Dana

Stayed 1 night in Nov 2023
Response from Robert on 20 Dec 2023
Thank you for your rating. We are happy that you enjoyed your stay.

4/10 Poor

Tom

Travelled with partner
Took 15 minutes to check in. One person was having a problem and the desk person struggled to help them. Room was clean and comfortable. Free breakfast was poor. Eggs and potatoes bread and cereals was it. They are doing the minimum here on breakfast.
Stayed 1 night in Nov 2023
Response from Robert on 27 Nov 2023
hank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the dining experience provided to our guests.You brought to my attention that during your recent stay, we fell short of meeting your expectations while dining in the Breakfast Buffet. Your experience of poor selection has been shared with the management team, we offer not only our sincere apologies for the team’s shortcomings, but our commitment to resolving these issues in order to improve the dining experience in the future.Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean, location was convenient.
Stayed 1 night in Nov 2023
Response from Robert on 27 Nov 2023
Thank you for your feedback. We are happy that you enjoyed your stay.

2/10 Terrible

Samantha

Stayed 1 night in Nov 2023
Response from Andrea on 11 Dec 2023
Thank you for staying with us.

6/10 Okay

kathy

Travelled with family
Liked: Cleanliness
When I am selecting hotels in the DIA area I look for ratings and reviews, as well as price. I stay at hotels in the area frequently. My experience has been paying for parking refers to long-term parking, ie leaving the car in the lot while traveling. So I was surprised when I arrived after 24 hours of traveling from Europe, to find that I had to pay $10 just for overnight. We received no info on internet access, breakfast hours; the cleaner tried to enter our room while we were still checked in bed (8:00ish in the am); TV remote did not work--could not turn it off. (It was on when we arrived and still on when we left--luckily we could turn the sound down); you could hear the click of key cards all around us, which was annoying. I will not be returning.
Stayed 1 night in Nov 2023
Response from Robert on 27 Nov 2023
I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience of negative staff service is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.

8/10 Good

Thomas

Stayed 1 night in Nov 2023
Response from Robert on 27 Nov 2023
Thank you for your feedback. We are happy that you enjoyed your stay.