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Reviews of SpringHill Suites by Marriott Denver Anschutz Medical Campus

3 out of 5
SpringHill Suites by Marriott Denver Anschutz Medical Campus
13400 E Colfax Ave, Aurora, CO

Reviews

8.6

Excellent

Rating 10 - Excellent. 512 out of 1002 reviews" "
Rating 8 - Good. 311 out of 1002 reviews" "
Rating 6 - Okay. 107 out of 1002 reviews" "
Rating 4 - Poor. 46 out of 1002 reviews" "
Rating 2 - Terrible. 26 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Judy, Colo.Spgs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
from check in to check out the staff was amazing, breakfast was great and very walkable for procedures at UC Health across the street. Very clean and rooms are amazing.
Stayed 1 night in May 2024

4/10 Poor

HAROLD, Basalt

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Heather Etheridge on 11 May 2024
I’m sorry to hear your stay did not go well. We hope if you choose us again you see improvement. Safe travels.

10/10 Excellent

Tom

Business traveller, Travelled with partner
The rooms facing Colfax are somewhat noisy. Not terrible but noticeable
Stayed 1 night in May 2024
Response from Heather Etheridge on 9 May 2024
I'm sorry to hear about the noise. Hope the rest of your stay went well. Safe travels.

4/10 Poor

Amanda

Business traveller
Liked: Cleanliness, staff & service
This hotel was clean but I had two major issues that would prevent me staying again or recommending to others. On the second floor the traffic even at 6am was so loud it woke me up. Cars go fast and the road is right there. They were nice about moving me to the other side and the parking lot side is quieter. They said they “get a lot less complaints about the noise” on the parking lot side. The second issue was that the hot water went out during my shower and so I had to finish washing in cold water! The front desk folks just said “oh no I’ll let management know.” Otherwise the breakfast buffet was decent but light fare. Things were clean and felt cared for.
Stayed 2 nights in Apr 2024
Response from Heather Etheridge on 2 May 2024
I’m so sorry to hear you were affected by the hot water. We had a small tank go down but worked quickly to get everything returned to normal. My apologies also for the heavy traffic. With us being close to the hospitals and a major intersection it can be a bit noisy. We hope the rest of your stay went well.

10/10 Excellent

Fred

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with exceptional staff.
Stayed 1 night in Apr 2024
Response from Heather Etheridge on 29 Apr 2024
Thank you so very much for staying with us. We are happy to hear your stay went well. Thank you for the nice comments. I will be sure to share with my team. Safe travels.

10/10 Excellent

Uma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close and beautiful surroundings
Stayed 3 nights in Apr 2024
Response from Heather Etheridge on 27 Apr 2024
Thank you for staying with us. Safe travels.

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Heather Etheridge on 26 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay. Safe travels and come back soon.

6/10 Okay

Becky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom floor tiles were extremely slippery when wet.
Stayed 2 nights in Apr 2024
Response from Heather Etheridge on 12 Apr 2024
Thank you for staying with us. I am sorry to hear the tile floor was slippery. I will have my team check. Safe travels.

6/10 Okay

Jessica

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Shower curtain and the shower wall was dirty
Stayed 1 night in Apr 2024
Response from Heather Etheridge on 4 Apr 2024
Thank you for staying with us. I am sorry to hear about the shower. I will follow up with my team to make sure we are preparing our rooms correctly for our guest. Again my apologies. We hope to see you again in the future and impress you. Safe travels.

8/10 Good

Leah

Stayed 1 night in Mar 2024
Response from Heather Etheridge on 26 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay. Safe travels and come back soon.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff all around, and clean. Recommend for sure.
Stayed 1 night in Mar 2024
Response from Heather Etheridge on 10 Mar 2024
Thank you for staying with us. We are happy you enjoyed your stay. Come back and see us soon.

10/10 Excellent

Roseanna L

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 3 nights in Feb 2024
Response from Heather Etheridge on 24 Feb 2024
Thank you for staying with us. We are happy to hear you enjoyed your stay. Safe travels.

6/10 Okay

Kimberly

Travelled with family
Liked: Cleanliness, property conditions & facilities
I got charged for internet because "I opted into it." The hotel had free WiFi, and I have unlimited internet, so I wouldn't pay to use it. Additionally, we were only there to sleep and visit family, so I didn't use my phone much. I attempted to reach out and explain the situation, but the person who answered was extremely dismissive, indicating that it was something I chose and that nothing could be done. I even asked for the manager to call me, but it has been a month and no one has returned my call.
Stayed 3 nights in Jan 2024
Response from Heather Etheridge on 20 Feb 2024
Hello. I am sorry I did not reach out to you sooner. I was not aware. The upgraded wifi is not an automatic login. Someone staying in your room with information for room number and name would have to log into it and press I agree to the charges before it let's you utilize and login. I am unsure if maybe you had someone traveling with you. I am sorry if the clerk did not explain this correctly and I will coach them for the future. We physically do not post the charges, they come thru via the internet company and charge to the account. We just collect for them. It is unable to mispost. It has to be clicked on, information entered on the device and then click on you agree to the charges. Again my apologies. If you would like to reach out with any questions please let me know. I hope the rest of your stay went well. Safe travels and thank you for staying with us.

10/10 Excellent

Danica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice front desk clerk checked me in. Quick and painless especially since I had prepaid. Will stay here again. Area seems safe. Near Children’s Hospital.
Stayed 1 night in Feb 2024
Response from Heather Etheridge on 16 Feb 2024
Thank you so much for staying with us. Safe travels and come back soon! Thank you for the great feedback. I will make sure to share with my team.

10/10 Excellent

Farhood

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and upto date
Stayed 1 night in Feb 2024
Response from Heather Etheridge on 13 Feb 2024
Thank you for staying with us. Safe travels and come back soon.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for fair price . Very nice staff and room
Stayed 1 night in Feb 2024
Response from Heather Etheridge on 11 Feb 2024
Thank you for staying with us. Safe travels and come back soon.

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Heather Etheridge on 11 Feb 2024
Thank you so much for staying with us. We are happy your stay went well.

10/10 Excellent

Isaac

Stayed 1 night in Feb 2024
Response from Heather Etheridge on 29 Mar 2024
Thank you for staying with us. Safe travels.

8/10 Good

Aminta, Colorado Springs

Stayed 2 nights in Feb 2024
Response from Heather Etheridge on 7 Feb 2024
Thank you so very much for staying with us. Safe travels and come back soon.

6/10 Okay

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
My stay at Springhill Suites
The website stated they had an in-house restaurant, they did not. The pillows were so soft they flattened out 2 minutes after your head laid on them, not a good thing. The bed was firm, so it was ok, it was difficult to figure out the shower, I had to be shown by staff, I have never seen a shower like this before, there was something that you had to pull down on, on the underside of the tub faucet. I lifted the phone beside the bed and discovered chocolate melted to the underside of the telephone. Other than that, the hotel was clean. The staff was friendly and helpful. You have to enter the hotel from the back side which is not marked with the name of the hotel only the number 13400, so that was interesting. It was, however, close to the Anschutz Medical Campus.
Stayed 2 nights in Jan 2024
Response from Heather Etheridge on 5 Feb 2024
Thank you for staying with us. However Springhill Suites does not advertise nor do we have a restaurant on property. We offer a free complimentary breakfast. However there are lots of restaurants in the area. We are not a full service hotel. I am happy to hear the staff was wonderful though. Safe travels and come back soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Heather Etheridge on 6 Feb 2024
Thank you for staying with us. We are happy to hear your stay went well. Safe travels.

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it was close to the children's hospital
Stayed 1 night in Jan 2024
Response from Richard Jordan on 1 Feb 2024
Anna,Thank you for your positive remarks. We hope to see you again soon!

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service
Nice room. Tub did not drain so only one shower possible. Probably due to ice block in drain in below zero temps outside. Would stay again.
Stayed 1 night in Jan 2024
Response from Richard Jordan on 27 Jan 2024
Mark,Thank you for the kind remarks. We apologize about the shower, we had negative degree temperature for 3 days and it caused some freezing. We hope this won't happen again any time soon!

10/10 Excellent

Chris

Stayed 3 nights in Jan 2024
Response from Heather Etheridge on 11 Feb 2024
Thank you for staying with us. Safe travels.

6/10 Okay

Brandi

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I needed a blow dryer and there was not one in our room. I was told aince they were sold out of rooms, they didnt have one they could get for me. I expect more from Marriott.
Stayed 1 night in Jan 2024
Response from Heather Etheridge on 20 Jan 2024
Thank you for staying with us. I am sorry we were out of blow dryers. We have orders some more to add to the rooms. This should correct for the future. Safe travels and come back soon.

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, but sometimes no hot water
The hotel is very clean, new and nice for my family of 4. Sometimes there was no hot water for the shower though. The shower had a lever to turn on the water, a knob to turn the temperature and a pull down on the tub spout to change from tub to shower. Many adjustments to the temperature wouldn't give us hot water. What did work was to completely turn off the water, wait a few seconds and try again.
Stayed 3 nights in Jan 2024
Response from Heather Etheridge on 18 Jan 2024
Thank you for staying with us. With the cold weather it can affect the hot water. My appoligies. We are glad to hear the rest of the stay went well and the hot water returned. Safe travels.

8/10 Good

Cynthia Manriquez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Richard Jordan on 14 Jan 2024
Dear Cynthia,Thank you for staying with us, we hope you had a great stay!

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Heather Etheridge on 13 Jan 2024
Thank you for staying with us. Safe travels and come back soon.

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Heather Etheridge on 12 Jan 2024
Thank you for staying with us. Safe travels and come back soon.

6/10 Okay

Roger

Stayed 3 nights in Jan 2024
Response from Richard Jordan on 27 Jan 2024
Roger,Thank you for your review. Is there anything we could have done better for your stay?

10/10 Excellent

Cheryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Springhill Suites was easy to find, with free on site parking. Desk staff were friendly & helpful. Room was clean & comfortable. Shuttle service to Anschutz Medical Center available.
Stayed 1 night in Jan 2024
Response from Heather Etheridge on 12 Jan 2024
Thank you for staying with us. Safe travels and we hope to see you again.

10/10 Excellent

Jalyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Heather Etheridge on 12 Jan 2024
Thank you for staying with us. We hope you come see us again. Safe travels.

10/10 Excellent

Carolina

Stayed 3 nights in Dec 2023
Response from Heather Etheridge on 5 Jan 2024
Thank you so much for staying with us. We are happy to hear your stay went well. Safe travels and come visit us soon.

10/10 Excellent

Tracy, Agoura

Stayed 4 nights in Dec 2023
Response from Richard Jordan on 27 Jan 2024
Tracy,Thank you for the review of your most recent stay we really appreciate it and happy you enjoyed it.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Heather Etheridge on 31 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay! We are excited to hear all went well. We are working hard as a team to provide the best service we can. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Bobbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Surprisingly beautiful and cozy hotel for the $$
I was surprised at the condition of the hotel. I halfway expected it to be awful. It was the opposite. The rooms were cozy. The lobby was beautiful. The only thing about this hotel I didn't fully enjoy was the bed. But everyone has different bed preferences. It was in great shape just not my sleeping preference.
Stayed 2 nights in Dec 2023
Response from Heather Etheridge on 28 Dec 2023
Thank you so very much for staying with us. We are happy to hear you enjoyed your stay. We pride ourself on our hospitality and are excited you noticed. Safe travels and please come back and see us soon.

6/10 Okay

N

Travelled with family and small children
The toaster was broken and the breakfast was horrible
Stayed 1 night in Dec 2023
Response from Richard Jordan on 26 Dec 2023
N,Thank you for your response. May I ask why the breakfast was horrible and what we can do to improve that going forward?

10/10 Excellent

Aminta, Colorado Springs

Stayed 2 nights in Dec 2023
Response from Heather Etheridge on 22 Dec 2023
Thank you for staying with us. We are glad to hear you enjoyed your stay. Safe travels and come back soon.

8/10 Good

Ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Heather Etheridge on 17 Dec 2023
Thank you for staying with us. We are happy to hear you enjoyed your stay. Safe travels and happy holidays.

10/10 Excellent

Nona, Grand Junction

Business traveller
Liked: Amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Heather Etheridge on 15 Dec 2023
Thank you for staying with us. Safe travels and Happy Holidays.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Arrived at hotel and they didn’t have a double queen room as I had booked. Tried to tell me to call Expedia to get my money back and were going to charge me for a room. Finally got an upgrade at no cost.
Stayed 1 night in Dec 2023
Response from Heather Etheridge on 11 Dec 2023
Hello. Please send me an email with your name on reservation so I can research. We always honor what is booked and I want to follow up with my staff to make sure this is occurring. Safe travels.

8/10 Good

Maria Fernanda

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Liked the unique room layout and easy access to UC campus. Room was little dirty though as I noticed scuff marks on the floor and some grime on the sink. The staff was fantastic.
Stayed 1 night in Nov 2023
Response from Heather Etheridge on 8 Dec 2023
Thank you for staying with us and letting us know how it went. We are working hard to improve and if you choose us again hopefully you will see an improvement.

10/10 Excellent

Nixon

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay if you are visiting University of Colorado
Stayed 3 nights in Nov 2023
Response from Heather Etheridge on 8 Dec 2023
Thank you for staying with us. Safe travels and come back soon.

10/10 Excellent

Marir

Travelled with family, Business traveller
It was good
Stayed 1 night in Nov 2023
Response from Heather Etheridge on 4 Dec 2023
Thank you for staying with us. Safe travels and Happy Holiday.

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Heather Etheridge on 8 Dec 2023
Thank you for staying with us. Safe travels and come back soon.

10/10 Excellent

Chico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the freeway, walking distance to restaurants, and close to RTD bus lines.
Stayed 2 nights in Nov 2023
Response from Heather Etheridge on 4 Dec 2023
Thank you for staying with us. HappyTo hear all went well. Safe travels and Happy Holidays.

6/10 Okay

Gilbert, Kalispell

Business traveller
Liked: Cleanliness, amenities
Super close to hospital, fair price, not the cleanest elevators and hallways. Room was clean. Breakfast fair to poor - no fruits. OK for a stay if you need to.
Stayed 5 nights in Nov 2023
Response from Heather Etheridge on 4 Dec 2023
Thank you for staying with us. We are working to improve. Safe travels.

4/10 Poor

Jerrah

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Brrrrr
The heater did not work. Room was 59 on arrival, 7 hours later finally 68, set to 72 and it never hit that
Stayed 1 night in Nov 2023
Response from Heather Etheridge on 4 Dec 2023
Thank you for staying with us. I’m sorry to hear about the heater. We are working to improve. Safe travels.

8/10 Good

ANASTASSIOS

Business traveller
Liked: Staff & service, property conditions & facilities
People stay in this location because they are receiving evaluation/care in one of the University Hospitals that are located across the street, or they have meetings at the hospitals/medical school. For these purposes the hotel provides what one needs: convenience, space, desk space, and easy transportation from and to the airport. And all these in a very affordable price
Stayed 1 night in Nov 2023
Response from Heather Etheridge on 24 Nov 2023
Thank you for staying with us. We are glad to hear you enjoyed your stay. We do provide shuttle to hospital. However we do not to airport. That is a little far from us. Safe travels and please come back soon.

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
Clean, updated, good breakfast, roomy, comfy bed
Stayed 2 nights in Nov 2023
Response from Heather Etheridge on 19 Nov 2023
Thank you for staying with us. Safe travels.