Dear Stephanie, I'm so sorry to hear we let you down and would certainly never want to leave you with a poor impression. I apologize that we were unable to provide you with the exceptional stay and service you’ve come to expect. We value your business and your loyalty to our brand. I appreciate your feedback as it allows us to positively impact future guest experiences. We hope to see you again. Sincerely, Steve Smyka, GM

Dear Sherena, We appreciate your 5/5 review and are glad to know you enjoyed our hotel while you were our valued guest. We hope to see you again should your travels bring you back to our area. Best, Steve Smyka, GM

Dear kristin, We are grateful for your review of our hotel. Your decision to stay with us means a lot, and we are committed to ensuring that your next visit will be truly exceptional. Sincerely, Steve Smyka, GM

Dear Alma, We are sincerely sorry for the poor conditions you experienced and for the noise pollution caused by the AC fan that kept you from having a restful night’s sleep; please forgive us. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed, as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Steve Smyka, GM

Dear Chrisopher, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon. Best, Steve Smyka, GM

Dear Douglas, It’s wonderful to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Steve Smyka, GM

Dear Amy, It is fantastic to hear that your stay was enjoyable and that our location was ideal for your trip! Your honest review of areas in which we can improve is welcomed, and fosters change for future stays. I appreciate you taking the time to leave us and other travelers feedback. We hope to host you again soon. Best, Steve Smyka, GM

Dear Rachel, Thank you for staying with us! It is great to know that our location was a major factor in the enjoyment of your stay. We appreciate your business and the fact that you took the time to share your thoughts. Best, Steve Smyka, GM

Dear Haley, Thank you for taking the time to share your kind review, and we look forward to your return. Best, Steve Smyka, GM

Dear Candice, We are thrilled to hear that you will definitely choose us again when you return to Des Moines! It was our pleasure hosting you, and we look forward to welcoming you again. Best, Steve Smyka, GM

Dear Ruben, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your 5 out of 5 review, areas for improvement, and for choosing our hotel. Please visit us again soon. Best, Steve Smyka, GM

Dear Kimberly, I’m sorry that you did not find us to be a good value and that the quality of your room was not met with our superior service. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Steve Smyka, GM

Dear Chris, Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. We look forward to seeing you upon your return to the area! Best, Steve Smyka, GM

Dear GEORGE, Thank you for choosing us. We apologize that your visit was not exceptional due to an unforeseen issue with our elevators and we appreciate your feedback. We hope to exceed your expectations next time. Sincerely, Steve Smyka, GM

Dear Sara, Our associates understand and believe that our valued guests deserve an exceptional stay, and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with our team; they work hard to ensure guests have a pleasant stay. I appreciate you taking the time to write a review, and we look forward to seeing you again on a return visit. Best, Steve Smyka, GM

Dear AKIRA, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Steve Smyka, GM

Dear Mirsalar, The cleanliness of our accommodations is a high-focus area, so I’m very sorry we let you down. We appreciate your candid feedback and do review it as a team to continually foster improvements. Thank you for staying with us and we hope to have the opportunity to deliver a more positive experience on a return visit. Sincerely, Steve Smyka, GM

Dear Thomas, We strive to provide our guests with exceptional service that keeps them returning to our Hotel, so it is great to hear you enjoyed your stay. Thank you for your support! Best, Steve Smyka, GM

Dear Jenel, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Steve Smyka, GM

Dear Arielle, We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us! We take pride in the details and are thrilled they made for a great stay! On behalf of the entire staff, thank you for choosing our hotel, and please visit again in the future. Best, Steve Smyka GM

Dear Chayton, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Steve Smyka, GM

Dear Lori, Ensuring our guests' satisfaction is our topmost priority, and we apologize for not being able to provide a more positive experience. We appreciate your feedback and thank you for taking the time to share your review with us. Sincerely, Steve Smyka, GM

Dear Erika, While it sounds like you had a lot to like about your stay, I am very sorry that we didn't exceed your expectations overall. Your detailed feedback is appreciated as it helps us to focus on the areas that need our immediate attention for improvement. Please consider a return trip so we can provide you with a better experience. Sincerely, Steve Smyka, GM

Dear Taylor, The cleanliness of our accommodations is a high-focus area, so I’m very sorry we let you down. We appreciate your candid feedback and do review it as a team to continually foster improvements. Thank you for staying with us and we hope to have the opportunity to deliver a more positive experience on a return visit. Sincerely, Steve Smyka, GM

Dear Kelly, We sincerely apologize for the maintenance issue with the ice maker that caused your room carpet to become wet. Furthermore, we regret not responding empathetically when sharing the problem with you. We will share your feedback with our team and take immediate steps to improve. We hope to have the opportunity to host you again for a seamless experience. Thank you for choosing to stay with us. Sincerely, Steve Smyka GM

Dear Patrick, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon. Best, Steve Smyka GM

Dear Pedro, Bright, fresh, and comfortable guestrooms are our goals, so I sincerely regret that we let you down in these areas. We are grateful for your patronage and your time in sharing this feedback. We do review it as team to foster improvements. For this reason, we hope that you might consider a return visit. We’d love another opportunity to show you that cleanliness is our top priority. Sincerely, Steve Smyka GM

Dear Lauren, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we sincerely apologize for the issues and poor conditions you experienced in your room. We understand that the details can make or break a trip and we regret that we failed to meet your expectations. Your feedback is incredibly valuable to us as it helps us identify areas for improvement. We truly appreciate your patronage and hope to have the opportunity to serve you better on your next visit. Sincerely, Steve Smyka GM

Dear ??, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Steve Smyka GM

Dear Laura, We appreciate your choosing us and are glad that you enjoyed your visit overall. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. We hope to WOW on a return trip to our area. Best, Steve Smyka GM

Dear Julie, Your review details the type of experience that we strive to provide all of our guests. Your comments will be shared with our entire team to let them know that their hard work is making a difference and being noticed. Thank you for staying with us and sharing this uplifting review. Best, Steve Smyka GM

Dear Jessica, Thank you for taking the time to write a review. We appreciate your feedback and are very sorry for the issues you experienced. We are known for providing a comfortable stay and meticulous attention to detail, so I am very sorry we missed the mark. We hope you will consider a return visit in the future. We'd love another opportunity to deliver the same exceptional stay our guests have come to expect. Sincerely, Steve SmykaGM

Dear Estela, It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again. Best, Steve Smyka GM

Dear Cynthia, Thank you for taking the time to share your kind and informative review. We're happy to know you came away completely satisfied with your experience due to our free Happy Hour and pool. We're pleased to have your commendation and we look forward to welcoming you back for another pleasurable stay soon. Best, Steve Smyka GM

Dear Robyn, We appreciate your choosing us and are glad that you enjoyed your visit overall. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. We hope to WOW on a return trip to our area. Best, Steve Smyka GM

Dear kris, While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with other potential travelers and us. We hope you will consider a return trip for a flawless experience next time. Best, Steve Smyka GM

Dear Todd, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Steve Smyka GM

Dear Jean, It was our pleasure to host you, and we look forward to a return visit. Thank you for choosing us. Best, Steve Smyka GM

Dear John, I’m sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Steve Smyka GM

Dear Brian, It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 10/10 review and we hope to see you again. Best, Steve Smyka GM

Dear Bryce,We appreciate you taking the time to review our hotel, and we are delighted to learn that you enjoyed our convenient location. However, we are sorry to hear that our shuttle service did not meet your expectations. We value your feedback as it helps us continually improve and enhance our guests' overall experience. It was a pleasure to host you, and we hope to see you again soon.Sincerely,Steve SmykaGeneral Manager

Dear Jerry, Although there may have been a climate control mishap, I am pleased to hear that you enjoyed your stay overall. Thank you for taking the time to share your positive experience with us and other potential travelers. We hope to welcome you back in the future for a perfect stay. Best, Steve Smyka GM

Dear Michael, Thank you for taking the time to provide this valuable feedback. I sincerely appreciate your acknowledgment of our high cleanliness standards. I am disheartened to hear other aspects of your stay were underwhelming. Your feedback will be shared as we continually monitor and strive to enhance the guest experience. We hope to welcome you again soon.Sincerely, Steve Smyka GM,

Dear Deb, We are incredibly grateful you took the time to leave us a review! We love to hear that our guests are happy with their experience! On behalf of the entire team, thank you for your feedback; we hope to have the opportunity to host you again soon. Best, Steve Smyka General Manager

Dear DON, Please accept my sincere apology that you felt you were not treated in a friendly and welcoming manner. That is not how we want to present ourselves to our guests and your comments will be instrumental in the training and education of our team members. Additionally, I regret your accommodations did not fully meet your needs. We value your loyalty and hope to host you again for a more favorable experience. Sincerely, Steve Smyka General Manager

Dear Kristi, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Steve Smyka GM

Dear Justin,I can see that you had a negative experience during your stay and I want to apologize for any inconvenience caused. I regret that we were not able to provide you with a room upon your arrival and that the accommodation you received did not meet our high standards of service. Additionally, I am sorry that the in-room snacks were not stocked prior to your arrival. I hope that you will give us another chance to provide you with the exceptional stay that our guests have come to expect. Once again, please accept my sincere apologies for any stress or inconvenience caused and thank you for bringing this to our attention.Sincerely,Steve SmykaGeneral Manager

Dear Kristin,"I apologize that you did not consider us to be a good value and that the quality of your room did not meet our usual standard of service. Our top priority is to ensure the satisfaction of our guests and I am sorry that we were not able to leave you with a better impression. We appreciate your feedback as it provides us with an opportunity to improve for future stays. Thank you for taking the time to share your review with us and we hope you will consider a return visit.Sincerely,Steve SmykaGeneral Manager