「Bad experience. The hotel has rooms in different locations and just a few people managing the whole thing, communicating via What's App. There is no reception or staff on site at Bocca di Leone.
The staff messaged me 4 days before our stay to ask me to pay via What's App, threatening cancellation if payment wasn't made quickly. Why not charge the credit card on file with Expedia like every other hotel, or wait for check-in? We were also asked to send copies of our passports via WhatsApp, which...
「Bad experience. The hotel has rooms in different locations and just a few people managing the whole thing, communicating via What's App. There is no reception or staff on site at Bocca di Leone.
The staff messaged me 4 days before our stay to ask me to pay via What's App, threatening cancellation if payment wasn't made quickly. Why not charge the credit card on file with Expedia like every other hotel, or wait for check-in? We were also asked to send copies of our passports via WhatsApp, which...
Catherine