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Reviews of Hotel Sarina

5 out of 5
Hotel Sarina
Plot No. 27 Banani C/A, Road No. 17, Dhaka

Reviews

7.6

Good

Rating 10 - Excellent. 33 out of 99 reviews" "
Rating 8 - Good. 34 out of 99 reviews" "
Rating 6 - Okay. 17 out of 99 reviews" "
Rating 4 - Poor. 6 out of 99 reviews" "
Rating 2 - Terrible. 9 out of 99 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Arif

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service level has been excellent. Well trained and professionally motivated staff. From the front office to maintenance - excellent staff without exception. Please keep up the wonderful work you are doing.
Stayed 1 night in Apr 2024

10/10 Excellent

Arif

Liked: Cleanliness, staff & service, amenities
Property needs renovation for quality enhancement. Staff are well trained and helpful. Food is good
Stayed 2 nights in Mar 2024

2/10 Terrible

Nick

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
good location , that is it....others, hotel is badly maintained, such as the air con has big problem, room had a wierd smell, not clean, no view at all, all the facility is so old basically not able to use such as the equipment in the gym, the swimming pool is a joke. well, the reception staff and restaurant staff are friendly and helpful, others cant speak english , pretty frustrated one last thing, this hotel is overpriced for the quality you get...i will not come again for sure.
Stayed 5 nights in Jan 2024
Response from Hotel Sarina on 11 Mar 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay at Hotel Sarina. We value your comments and would like to assure you that we are committed to addressing the issues you highlighted.We regret that the condition of the hotel did not meet your expectations, especially regarding the air conditioning, room cleanliness, and the outdated facilities. Please rest assured that we have shared your concerns with our maintenance and housekeeping teams to ensure immediate improvements.We appreciate your positive remarks about our reception and restaurant staff, and we are delighted to hear that they were friendly and helpful during your stay. We understand the importance of effective communication and are working on improving the English proficiency of our staff members.Concerning the pricing, we strive to provide a fair and competitive value for our services. However, we acknowledge your sentiments, and we will carefully review our pricing structure to ensure it aligns with the quality of experience we aim to offer.Your feedback is invaluable to us, and we genuinely hope to have the opportunity to welcome you back in the future. We are committed to making the necessary changes to enhance the overall guest experience at Hotel Sarina.

6/10 Okay

Aminur

Liked: Staff & service
Hotel stay on January 2024
Room was average. Everyone’s service was great. Had included breakfast. Restaurant and food was great along with the service. The room condition is average. Furtnitures are old and worned up. Hotel condition is lower than average considering the area and the expectation.
Stayed 1 night in Jan 2024
Response from Hotel Sarina on 28 Jan 2024
Thank you for taking the time to share your feedback with us. We appreciate your valuable input and are delighted to hear that you found our service to be great and enjoyed the restaurant and breakfast offerings.We sincerely apologize for any inconvenience you experienced with the condition of your room and the aging furniture. Please rest assured that we take your comments seriously and will address these concerns promptly to enhance the overall guest experience.At Hotel Sarina, we strive to meet and exceed our guests' expectations, and we regret that we fell short during your stay. Your feedback is invaluable to us, and we will use it to make necessary improvements.We hope to have the opportunity to welcome you back in the future, and we are committed to providing you with a more satisfying and comfortable stay

4/10 Poor

Saadi, Ken

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The food quality is not fresh my room includes breakfast but unfortunately I can have a good breakfast just some of fruit for sure no any vegetable Mike or something healthy
Stayed 4 nights in Jan 2024
Response from Hotel Sarina on 28 Jan 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced regarding the freshness of the food and the limited options for breakfast. We understand the importance of providing a satisfying dining experience for our guests, and we regret that we fell short of your expectations.Please rest assured that your comments have been shared with our culinary team to address the issues raised in your review. We are committed to improving our services, and your insights are invaluable in helping us enhance the overall guest experience.We would like to extend our apologies for any disappointment caused during your stay. If you plan to visit us again in the future, we would appreciate the opportunity to make it right and exceed your expectations.Thank you for bringing these matters to our attention. We hope to have the chance to welcome you back and provide you with a more enjoyable and satisfying stay.

8/10 Good

Khadiza

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was a little disappointed by one of the receptionist who didn’t greet or smile as I walked in to the reception and had a very bad attitude . Other staff were very nice and polite. Room service and housekeeping was excellent.
Stayed 4 nights in Dec 2023
Response from Hotel Sarina on 28 Jan 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the less-than-welcoming experience you had with one of our receptionists. Providing a warm and friendly atmosphere is a top priority for us, and we regret that we fell short in this instance.We appreciate your positive comments about the other staff members, room service, and housekeeping. It's heartening to hear that they contributed to making your stay enjoyable. Please be assured that we take your concerns seriously and will address the matter with our reception team to ensure that such instances are not repeated.We value your patronage and hope to have the opportunity to welcome you back in the future, providing you with the exceptional service that our guests deserve.

10/10 Excellent

KHAIR,

Na

8/10 Good

Carlos Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient
Is the second time I stayed and it was good as last time. People very friendly
Stayed 2 nights in Nov 2023
Response from Hotel Sarina on 8 Jan 2024
We sincerely appreciate your choice to stay with us again and are thrilled to hear that your second visit was just as enjoyable as the first. Our team is committed to ensuring a pleasant and memorable experience for all our guests, and it warms our hearts to know that you found our service and hospitality to be consistent.Your kind words about the friendliness of our staff are truly appreciated. We believe that a friendly and attentive team is key to creating a welcoming atmosphere, and we're delighted to know that we've succeeded in making your stay enjoyable.We value your continued trust in us and look forward to welcoming you back for another fantastic experience. If there's anything specific you'd like us to arrange for your next visit or any feedback you'd like to share, please feel free to let us know.Once again, thank you for choosing Hotel Sarina. We're honored to have you as our valued guest.

10/10 Excellent

KANGNAM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd stay in Sarina.
It was good to stay in Sarina. I will stay again.
Stayed 7 nights in Oct 2023

6/10 Okay

Sulaiman

Less than expected
Stayed 2 nights in Sep 2023

10/10 Excellent

MALKHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Fariba

Stayed 22 nights in Aug 2023
Response from Hotel Sarina on 16 Sept 2023
Thanks for your review.

10/10 Excellent

M KRISHNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb service
An absolutely top-class experience. Great service by all the staff, excellent food and very comfortable rooms.
Stayed 1 night in Aug 2023
Response from Hotel Sarina on 3 Sept 2023
On behalf of the entire team here at Hotel Sarina, I would like to extend our heartfelt gratitude for choosing to stay with us and for taking the time to share your kind feedback.

2/10 Terrible

Arman

Stayed 1 night in Jul 2023
Response from Hotel Sarina on 16 Sept 2023
Thanks for your feedback.

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Mr. Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the location, staff and quietness. Breakfast was fantastic. Had many choices and omelets made how I requested. The security checks got a little annoying but I did feel safer knowing they were checking.
Stayed 2 nights in Mar 2023
Response from Poroma Rahaman on 5 Apr 2023
Dear Valued Guest, Greetings from Hotel Sarina Dhaka!Thank you so much for your wonderful review. We hope to have you soon with us again. Regards,

6/10 Okay

Mohammad

Stayed 2 nights in Jan 2023
Response from Hotel Sarina on 6 Feb 2023
It has been a great pleasure to have you with us. It is our aim to create and maintain a cordial and friendly atmosphere for you, recognizable as typically Hotel Sarina.We appreciate your compliments mentioned in your review.We look forward to your next visit to Hotel Sarina

10/10 Excellent

Ashis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice and comfortable. Great location with many amnesties around. Cordial and helping staffs!
Stayed 3 nights in Jan 2023
Response from Hotel Sarina on 14 Jan 2023
Greetings from Hotel Sarina ! We appreciate your time and effort taken for sending us your review. We were happy to have you. We look forward to your next visit to Sarina Hotel.

8/10 Good

Mohitur

Liked: Cleanliness, staff & service, amenities
Smoking permeates the property. The fixtures could do with a upgrade/modernization
Response from Hotel Sarina on 14 Jan 2023
Greetings from Hotel Sarina ! We appreciate your time and effort taken for sending us your review. We were happy to have you. We look forward to your next visit to Sarina Hotel.

8/10 Good

Tanvir

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
It was a nice stay. The staff was very kind and helpful. However, there is room for cleanness and improvement.
Stayed 1 night in Jan 2023
Response from Hotel Sarina on 14 Jan 2023
Greetings from Hotel Sarina ! We appreciate your time and effort taken for sending us your review. We were happy to have you. We look forward to your next visit to Sarina Hotel.

10/10 Excellent

Dinara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an excellent stay. Pleasant and friendly staff, good breakfast and nice hotel.
Response from Hotel Sarina on 14 Jan 2023
Greetings from Hotel Sarina ! We appreciate your time and effort taken for sending us your review. We were happy to have you. We look forward to your next visit to Sarina Hotel.

10/10 Excellent

Jitu

Stayed 1 night in Oct 2022
Response from Poroma Rahaman on 8 Feb 2023
Thanks a ton for your valuable Feedback.

8/10 Good

Sushil

Business traveller
Liked: Cleanliness, property conditions & facilities
Hotel Sarina Dhaka
It’s value for money. Convenient location and excellent service. Rooms are fairly decent though need refurbishment now.
Stayed 4 nights in Jul 2022
Response from Reservation Team on 27 Jul 2022
Thank you so much for your stay and feedback. We will try to take our management attention regarding the refurbishment of our property. Regards, Reservation Team

6/10 Okay

Ananya

Stayed 4 nights in Jun 2022

8/10 Good

md minhaj

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

6/10 Okay

XUAN

Business traveller
Liked: Cleanliness, staff & service
The hotel is a bit out of update. Service is good.
Stayed 10 nights in Jun 2022
Response from Habib on 15 Jun 2022
Thank you so much for your feedback and keeping touch with Hotel Sarina. We will try present the same to our management.

10/10 Excellent

Ron Chuwdry

Stayed 1 night in May 2022

10/10 Excellent

Mehabub, Jamaica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay.
Stayed 1 night in May 2022
Response from Varun on 13 May 2022
Thank you for your feedback

8/10 Good

Sukamal

Business traveller
Liked: Cleanliness
Food is good but seems old property and also I had a very had time to change the data and it took several communications to just change a date
Stayed 10 nights in Apr 2022
Response from Varun Goveas on 17 Apr 2022
Thank you for your feedback

10/10 Excellent

Tanveer

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great customer service. Specious room. Reasonable price for food.
Stayed 8 nights in Mar 2022
Response from Varun on 5 Apr 2022
Thank you for your feedback

2/10 Terrible

Angu

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Mar 2022
Response from Varun on 30 Mar 2022
Thank you for your feedback

6/10 Okay

Liis

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Varun on 19 Aug 2021
Thank you for your feedback

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was satisfactory..
Stayed 1 night in Jun 2021
Response from Varun on 28 Jun 2021
Thank you for your feedback

4/10 Poor

Verified traveller

Stayed 1 night in May 2021
Response from Varun on 3 Jun 2021
Thank you for your feedback

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Bitter Check In Experience
The stay was at most subpar as the service that I was acquainted with during my registration was horrendous. My mother and I shared a room but at the reception, we were asked to purchase an additional room. I booked a king-size bed deluxe room which states in its description that it "sleeps for 2". I was later asked to upgrade but I did not. Later we came to a consensus that if we included breakfast, we would be able to get the room at our given price. Despite the bitter check-in experience. The room and food were exquisite.
Stayed 1 night in Mar 2021
Response from Varun on 2 Apr 2021
Thank you for your feedback

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Reception service need more quick. They should take care of this issues.
Stayed 1 night in Mar 2021
Response from Varun on 29 Mar 2021
Thank you for your feedback

2/10 Terrible

Mohammad

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Their service and management was terrible.my booking was same day I suppose to stayed there.so I booked 23rd March at 8pm and I was there at 11pm for my check in .they waited me like hours and half while they couldn’t find my booking.which was very disappointing for me.I am not gonna book this hotel again.
Stayed 2 nights in Mar 2021
Response from Varun on 29 Mar 2021
Thank you for your feedback

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2021
Response from varun on 2 Apr 2021
Thank you for your feedback

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's was as I expected.will stay for my every visit
Stayed 3 nights in Feb 2021
Response from Varun on 20 Feb 2021
Thank you for your feedback

6/10 Okay

Hassan, Dhaka

Liked: Cleanliness
Facility is fine. Staff support is OK. Room Service OK. Clearness could be improved.
Stayed 1 night in Jan 2021
Response from Varun on 13 Jan 2021
Thank you for our feedback

10/10 Excellent

Imran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2020
Response from Varun on 28 Dec 2020
Thank you feedack

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2020
Response from Varun on 28 Nov 2020
Thank you for your feedback

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
In need of refurbishment
The stay was reasonably cormfortable and clean. The room (especially the attached bathroom) was quite run down and old. I didnt sleep well because the bed smelt of smoke. Previous, guest any have smoked and the stench remained. My main complaint was with the check-in and check-out process. I have never spent so much time waiting for check-in to complete. Check-out took even longer. I was quite stressed by the delay as it risked me missing my flight.
Stayed 1 night in Oct 2020
Response from Varun on 17 Oct 2020
Thank you!

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s a good hotel but service was slow as we wait longer time to check in where as we booked by Expedia with all info. Room is good and clean but bed is totally low condition as sounds too much which makes sleepless.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Sarina service hospitality room service were all exceptional
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good comfortable stay
This was my second stay in the hotel and I like the room and the location of hotel. The lighting in the rooms could be improved.
Stayed 1 night in Mar 2020
Response from Varun on 10 Mar 2020
Thank you for our feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from Varun on 16 Feb 2020
Thank you for your feedback

8/10 Good

MONJUR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value for money
Great location.
Stayed 1 night in Jan 2020
Response from Varun on 6 Feb 2020
Thank you for your feedback