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“If you don’t want to offer smoking rooms, don’t offer smoking rooms, don’t just palm off the worst rooms to smokers. When I arrived the room was cold and I couldn’t get the heating to work. I went back to reception and the manager came over, he put the heating dials on one very specific setting and it did get warm, but only for a while then it started blowing cool again. The mattress was okay but the pillows were lumpy and it’s a good thing it was a king bed because I could at least fold the……

“Staff is always courteous. Rooms are always clean, comfortable and safe. We love staying there every time we're in the area.”

“The room was quite large and was very clean and quiet. The only thing that kept it from being perfect was the bedding. The pillows were flat and the sheets were a bit rough.”