「I will never stay at this hotel again! There was so much confusion about the charges for the room. Reservations were made through Expedia but we were told they actually don't have anything to do with them, and I ended up paying more than what Expedia had quoted me when I made the reservation.
The worst of the worst was the fact that we couldn't check in until after past 6 pm because they didn't have enough staff to get the rooms cleaned and ready!!! The front desk lady had no customer service...
「Everyone on the staff was fantastic. The bathroom was the smallest I've ever seen. The toilet paper was pathetic. The swimming looks nice, but it's so cold nobody I saw went in. Amenities around the pool are great. The coffee in the lobby is great.」
「Jamie at the check-in desk was so helpful finding us an extra available room She went above and beyond! Wonderful customer service. The Houskeeper also Jamey also showed us great service by getting the extra night room ready for us. Everything was very clean, The beds and pillows so comfy. Coffee and a small hot breakfast was good way to start the day before touring. After Touring nice pool and hot tub to relax. The hotel was so close to do stores, Garden of the Gods, & Pikes Peak. They...
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