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Reviews of The Castle Premium Hotel

3.5 out of 5
The Castle Premium Hotel
Building Number 6, Street Number 825, Doha, Doha

Reviews

7.2

Good

Rating 10 - Excellent. 9 out of 22 reviews" "
Rating 8 - Good. 5 out of 22 reviews" "
Rating 6 - Okay. 3 out of 22 reviews" "
Rating 4 - Poor. 0 out of 22 reviews" "
Rating 2 - Terrible. 5 out of 22 reviews" "

7.8/10

Cleanliness

7.0/10

Staff & service

8.8/10

Amenities

7.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

6/10 Okay

AOUN

Stayed 4 nights in Mar 2024

2/10 Terrible

Mohamed

Disliked: Staff & service
Bad customer service
My stay it was My stay at this hotel was ridiculous at the first when I walk into the hotel I had the confirmation number as an appear on the email when I make the payment so I walk in to the reception I talk to the agent and the agent was unhelpful and he wasn’t respectful I show him the picture of the email that I screenshot it and then he said no show me the actual email so I showed him the actual email and then he said I couldn’t find your reservation then I said how come I make the payment already he start giving me a hard time and yelling at me and then he said I know my job and that’s what I’m telling you I cannot find it in the system go anywhere else and then I showed him the email again and then I showed him the confirmation number exactly where is it located and then he took like 15 minutes And then he said OK give me your ID and then I gave him my ID and he take the ID he starts older steps to check in and then after that I ask him for the parking hasn’t shown on the reservation it was a free barking when I ask him he said no there is not free parking it’s all fall and then I said how come where should I leave my car he said it’s not my business and then I said OK give me the card of my room the key and then I will park the car he said I won’t give you the key until you park your car with the really nosy words he wasn’t have a good behavior , It is not racism but although I was from Qatar I am local his he wasn’t supposed to act really bad customer service
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Stayed 1 night in Mar 2021

10/10 Excellent

Marcelo, Doha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very polite and friendly, great location. Beautiful place to stay.
Stayed 1 night in Nov 2020
Response from La Castle Management on 4 Dec 2020
Dear Guest, Greetings from La Castle Hotel, Doha. We would like to take this opportunity to thank you for taking the time to write a review on Expedia on your experience at La Castle. It is our sincere endeavor to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us. We are very happy and delighted that we were able to create the pleasant experience and make a difference to you in this busy metro city. Your appreciation has been shared with my team and we are motivated to strive for excellence. We greatly value your patronage and look forward to welcoming you back to La Castle soon. With best regards, La Castle Hotel Doha.

10/10 Excellent

Juanya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing stay! Nothing but happiness on my end!
Stayed 1 night in Feb 2020
Response from Raju Yadav Molli on 2 Mar 2020
Dear guest, Greetings from La castle Hotel.... We would like to take this opportunity to thank you for taking the time to write a review in Expedia. We are happy and delighted that we are able to create the pleasant experience. Your appreciation has been shared with team and we are motivated to strive for excellence. We greatly value your patronage and look forward to welcoming you back to La Castle Hotel... Doha.

10/10 Excellent

Juanya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing stay!
Stayed 1 night in Feb 2020
Response from Raju Yadav Molli on 2 Mar 2020
Dear guest, Greetings from La castle Hotel.... We would like to take this opportunity to thank you for taking the time to write a review in Expedia. We are happy and delighted that we are able to create the pleasant experience. Your appreciation has been shared with team and we are motivated to strive for excellence. We greatly value your patronage and look forward to welcoming you back to La Castle Hotel... Doha.

10/10 Excellent

Juanya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing and everything was perfect!
Stayed 1 night in Feb 2020
Response from Raju Yadav Molli on 2 Mar 2020
Dear guest, Greetings from La castle Hotel.... We would like to take this opportunity to thank you for taking the time to write a review in Expedia. We are happy and delighted that we are able to create the pleasant experience. Your appreciation has been shared with team and we are motivated to strive for excellence. We greatly value your patronage and look forward to welcoming you back to La Castle Hotel... Doha.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
terrible experience
We booked for three people but there were no “large” Twin bed so one of stayed On the couch. Also telephone response was terrible so I needed to make a couple of international call for pick up arrangement which was not free. One of the worst place I ever stayed.
Stayed 1 night in Jan 2020

2/10 Terrible

Mohammed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will not come again
Stay Away
Stayed 10 nights in Apr 2019

2/10 Terrible

Mohammed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Away.. Bad Hotel
Bad Hotel and Bad Stuff
Stayed 9 nights in Apr 2019

2/10 Terrible

Mohammed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please stay away
Very Bad Hotel. Need to replace all stuff
Stayed 1 night in May 2019

10/10 Excellent

wajahat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Great Indian restraunt and super clean room!
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice experience ..large clean rooms...but the food was okay and can be better...
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean big rooms.. Friendly staff.. Calm and quiet area inside city..
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good I like it but there is no bar and ristorante
Stayed 12 nights in Feb 2019

6/10 Okay

Ch Wasif Hussain

Liked: Cleanliness, property conditions & facilities, room comfort
Quality of service not good
They are not accomodate us with breakfast, while mention on our booking.
Stayed 1 night in Jan 2019

10/10 Excellent

Cindy

Liked: Cleanliness, property conditions & facilities, room comfort
My stay hete was a great Experience. I would highly recommend this place for tourists who are looking for a place to stay. Staff and manager are very polite and helpful.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2018

10/10 Excellent

Takuya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I stayed in was very spacious and comfortable.
Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Un Professional Stuff
Stayed 1 night in Apr 2019

8/10 Good

Rodrigo

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Nice New Hotel and Clean . Room is big and has nice sea view
Stayed 3 nights in Feb 2019