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Krystal Palace Douala

4.5 star property
Luxury hotel with 2 restaurants and full-service spa

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for Krystal Palace Douala

Lobby
Exterior
Minibar, in-room safe, laptop workspace, blackout curtains
Restaurant
Free toiletries, hair dryer, dressing gowns, slippers
Reviews
5.8

Popular amenities

  • PoolPoolPool
  • SpaSpaSpa
  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • Air conditioningAir conditioningAir conditioning
The price is HK$1,609
Price available on 2024/05/23

Check out the area

Map
Boulevard de la Liberté, Douala, Région du Littoral
  • Popular LocationEko Market10 min walk
  • Popular LocationPort of Douala5 min drive
  • Popular LocationDouala Grand Mall7 min drive
  • AirportDouala (DLA-Douala Intl.)17 min drive

Most relevant reviews

ExperimentalCarousel

8/10 Poor

Don't be fooled by the reception desk, that is the best customer service you will receive. After that, customer service ...
Nicolas
Feb 18, 2024
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Room options

View all photos for Executive Double Room

Minibar, in-room safe, laptop workspace, blackout curtains

Executive Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Bathrobes
Private bathroom
  • Harbour view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Separate bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, laptop workspace, blackout curtains

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout curtains
Private bathroom
Bathrobes
Rainfall showerhead
  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Double Room

Minibar, in-room safe, laptop workspace, blackout curtains

Luxury Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout curtains
Private bathroom
Bathrobes
Rainfall showerhead
  • 320 sq ft
  • Harbour view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout curtains
Rainfall showerhead
Bathrobes
Private bathroom
  • 291 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Twin Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout curtains
Private bathroom
Bathrobes
Rainfall showerhead
  • 344 sq ft
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Double Room

Minibar, in-room safe, laptop workspace, blackout curtains

Premium Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout curtains
Private bathroom
Bathrobes
Rainfall showerhead
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double Room, 1 Queen Bed

Minibar, in-room safe, laptop workspace, blackout curtains

Premium Double Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout curtains
Bathrobes
Private bathroom
Separate bath and shower
  • 291 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About the area

Douala

Krystal Palace Douala is located in Douala. Travellers who have shopping on the agenda can visit Eko Market and Douala Grand Mall, while those looking for another kind of activity may want to check out Port of Douala. Looking to enjoy an event or a game while in town? See what's happening at Stade de la Reunification or Japoma Sports Complex.
Visit our Douala travel guideOpens in a new window

What's nearby

  • Eko Market - 10 min walk
  • Cathedral of Saints Peter and Paul - 2 min drive
  • Espace Doual'art - 3 min drive
  • Port of Douala - 5 min drive
  • Douala Grand Mall - 7 min drive

Getting around

  • Douala (DLA-Douala Intl.) - 16 min drive

Restaurants

  • Mediterranee - 12 min walk
  • Saga africa - 11 min walk
  • Njik'sons - 7 min walk
  • Restaurant Table d'OR - 11 min walk
  • La Fourchette - 7 min walk

About this property

Krystal Palace Douala

Luxury hotel
Free airport pick-up, a free daily manager's reception and 2 coffee shops/cafes are just a few of the amenities provided at Krystal Palace Douala. Treat yourself to a body scrub, a facial or a body treatment at SPA Krystal, the on-site spa. Enjoy a meal at the two on-site restaurants. Stay connected with free WiFi in public areas, and guests can find other amenities, such as 2 bars and a conference centre.
You'll also enjoy perks such as:
  • An outdoor pool
  • Free self-parking
  • Buffet breakfast (surcharge), a 24-hour front desk and a gift shop
  • A lift, a TV in reception and ATM/banking services
Room features
All 237 rooms boast comforts, such as laptop-compatible safes and laptop-friendly workspaces, as well as thoughtful touches, such as air conditioning and dressing gowns.
More amenities include:
  • Bathrooms with bidets and free toiletries
  • TVs with satellite channels
  • Wardrobes/cupboards, electric kettles and daily housekeeping

Languages

English, French

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self-parking on site
  • Wheelchair-accessible parking available
  • Free 24-hour pick-up airport shuttle
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: EUR 22 for adults and EUR 16 for children
  • 2 restaurants and 2 coffee shops
  • 2 bars/lounges
  • Free daily reception
  • Coffee/tea in a common area

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Wedding services

Business services

  • Conference centre

Spa

  • 2 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Hospital bed available
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Dressing gowns
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • Films for purchase
  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk chair
  • Free newspapers
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: EUR 50000 per person
  • A tax is imposed by the city: EUR 6.10 per person, per night
  • Shuttle transfer per adult: EUR 12.19 (one-way)
  • Shuttle transfer per child: EUR 0 (one-way)

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 22 for adults and from EUR 16 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Property Registration Number RC/DLA/2009/B/763

We should mention

Pool access available from 6:30 AM to 8:30 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Krystal Palace Douala Hotel
Krystal Palace Douala Douala
Krystal Palace Douala Hotel Douala

Frequently asked questions

Does Krystal Palace Douala have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:30 AM to 8:30 PM.

How much does it cost to stay at Krystal Palace Douala?

As of 21 May 2024, prices found for a 1-night stay for 2 adults at Krystal Palace Douala on 23 May 2024 start from HK$1,609.05, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Palace Douala pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Palace Douala?

Self-parking is free at this property.

What time is check-in at Krystal Palace Douala?

Check-in start time: 2:00 PM; check-in end time: 8:00 PM. Late check-in is available during limited hours.

What time is check-out at Krystal Palace Douala?

Checkout is at noon.

Does Krystal Palace Douala provide a shuttle to the airport?

Yes, there's a free shuttle from the airport to the hotel that runs on request.

Where is Krystal Palace Douala located?

Situated in Douala, this luxury hotel is within a 15-minute walk of Eko Market and La Nouvelle Liberte. Cathedral of Saints Peter and Paul and Espace Doual'art are also within 2 miles (3 km).

Krystal Palace Douala Reviews

Reviews

5.8
Rating 10 - Excellent. 2 out of 6 reviews" "
Rating 8 - Good. 0 out of 6 reviews" "
Rating 6 - Okay. 1 out of 6 reviews" "
Rating 4 - Poor. 1 out of 6 reviews" "
Rating 2 - Terrible. 2 out of 6 reviews" "

7.2/10

Cleanliness

6.4/10

Staff & service

8.0/10

Amenities

5.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Nicolas

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Big Mirage
Don't be fooled by the reception desk, that is the best customer service you will receive. After that, customer service goes down the drain. The people working at the buffet except for 1 single waitress were all rude and looked like they did not want to be there at all. 3 days and 2 nights and i had NO HOT WATER. Not even luke warm. I had 2 roaches just chilling in my room and i was on the 2nd floor. If you get stuck in the elevator you might pass out from heat as the fan DO NOT WORK. I told the hotel about this and they still did not provide a discount or anything. When i arrived i had high hopes for this hotel but it was getting worse day by day. I was very happy to leave and go to a hotel that has functioning water and people that were happy to work. I have no intention of going back to Douala and even less of going back there.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kalesiboh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very polite and nice
Stayed 8 nights in Dec 2023

2/10 Terrible

Louis

Stayed 1 night in Sep 2023

6/10 Okay

Jeff

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Room had to be changed due to construction, safe was not operating, staff unable to assit in a timely manner
Stayed 3 nights in Nov 2022

2/10 Terrible

Neully Flore

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023