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The Empress Hotel

4.0 star property
Travelers enjoy sunny beach days near The Empress Hotel in Douglas, with evening entertainment and dinner at The Brasserie after exploring Palace Casino.

Choose dates to view prices

The Empress Hotel in central Douglas offers a hearty breakfast buffet and oceanfront dining. Enjoy dry cleaning service, a peaceful garden, and nearby Palace Casino and Gaiety Theatre. Free WiFi, luggage storage, and attentive staff ensure a comfortable stay.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Business services
  • Bar
  • Laundry room

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Classic Double Room

Desk, blackout curtains, iron/ironing board, free WiFi

Classic Double Room

8.0 out of 10
Very good
(21 reviews)

Highlights

Heating
LED TV
Blackout curtains
Separate bedroom
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
  • 183 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room, Sea View

Desk, blackout curtains, iron/ironing board, free WiFi

Executive Double Room, Sea View

8.8 out of 10
Excellent
(16 reviews)

Highlights

Heating
LED TV
Blackout curtains
Separate bedroom
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
  • Sea view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Single Room, 1 Single Bed

Property amenity

Classic Single Room, 1 Single Bed

8.0 out of 10
Very good
(13 reviews)

Highlights

Heating
LED TV
Blackout curtains
Separate bedroom
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
  • 129 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Executive Double or Twin Room, 1 Bedroom, Sea View

Desk, blackout curtains, iron/ironing board, free WiFi

Executive Double or Twin Room, 1 Bedroom, Sea View

9.2 out of 10
Wonderful
(12 reviews)

Highlights

Heating
LED TV
Blackout curtains
Separate bedroom
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
  • Sea view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Classic Twin Room

Desk, blackout curtains, iron/ironing board, free WiFi

Classic Twin Room

7.6 out of 10
Good
(5 reviews)

Highlights

Heating
LED TV
Blackout curtains
Separate bedroom
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
  • 183 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Triple Room

Desk, blackout curtains, iron/ironing board, free WiFi

Family Triple Room

7.6 out of 10
Good
(4 reviews)

Highlights

Heating
LED TV
Blackout curtains
Separate bedroom
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
  • 205 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Executive Suite, 1 Bedroom, Sea View

Desk, blackout curtains, iron/ironing board, free WiFi

Executive Suite, 1 Bedroom, Sea View

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Heating
LED TV
Blackout curtains
Separate bedroom
Shower/bath combination
Hairdryer
Private bathroom
  • Sea view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Panoramic Penthouse, Sea View

Desk, blackout curtains, iron/ironing board, free WiFi

Panoramic Penthouse, Sea View

8.0 out of 10
Very good
(4 reviews)

Highlights

Balcony
Heating
LED TV
Blackout curtains
Separate bedroom
Shower/bath combination
Hairdryer
Private bathroom
  • Sea view
  • 527 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double or Twin Room, 1 Bedroom, Sea View

Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Double or Twin Room, 1 Bedroom, Sea View

8.0 out of 10
Very good
(4 reviews)

Highlights

Heating
LED TV
Blackout curtains
Separate bedroom
Rainfall showerhead
Hairdryer
Private bathroom
Electric kettle
  • Sea view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Classic Double or Twin Room

Desk, blackout curtains, iron/ironing board, free WiFi

Classic Double or Twin Room

Highlights

Heating
LED TV
Blackout curtains
Separate bedroom
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed
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About the area

Located in Douglas, The Empress Hotel is in the city centre and on the beach. Laxey Wheel and Cathedral Isle Of Man are notable landmarks, and the area's natural beauty can be seen at Douglas Beach and Onchan Pleasure Park. Looking to enjoy an event or a match while in town? See what's going on at National Sports Centre. Visit our Douglas travel guide
Map
Central Promenade, Douglas, England, IM2 4RA

What's nearby

  • M5A8EJ The town and port of Douglas, Isle of Man
    Tynwald
    13 min walk - 1.1 km
  • Douglas Beach
    1 min walk - 0.0 km
  • Palace Casino
    4 min walk - 0.4 km
  • Gaiety Theatre
    7 min walk - 0.7 km
  • Manx Museum
    13 min walk - 1.1 km

Getting around

  • Douglas Ferry Station
    17 min walk
  • Snaefell Mountain Railway Laxey Station
    18 min drive
  • Isle of Man (IOM)
    22 min drive

Restaurants

  • Jaks Bar & Steakhouse
    10 min walk
  • Terrace Chippy & Diner
    12 min walk
  • The Conister Arms (JD Wetherspoon)
    13 min walk
  • Frank Matcham’s
    6 min walk
  • The Woodbourne
    12 min walk

About this property

The Empress Hotel

Upscale hotel near Douglas Beach
Located close to Palace Casino and Gaiety Theatre, The Empress Hotel provides a garden, dry cleaning/laundry services and a bar. With amenities such as a beachfront location and beachfront dining, this hotel is the perfect place to soak up the sun. The on-site restaurant, The Brasserie Restaurant, serves dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a business centre.
You'll also enjoy the following perks during your stay:
  • Full breakfast (surcharge), a vending machine and luggage storage
  • A banquet hall, a ballroom and a front desk safe
  • Meeting rooms, a TV in reception and wedding services
  • Guest reviews speak highly of the breakfast and helpful staff
Room features
All 104 rooms have amenities such as free WiFi. Guest reviews highly rate the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with free toiletries and hairdryers
  • 40-inch LED TVs with satellite channels
  • Wardrobes/cupboards, electric kettles and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 50 metres
  • Street parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:00 AM on weekends; GBP 13.50 for adults and GBP 6.75 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Brasserie Restaurant
  • The Piano Bar

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2,497 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.0 per night.
Cots (infant beds) are available for GBP 15.0 per night

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: from approximately GBP 13.50 for adults and from GBP 6.75 for children
  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Empress Hotel Douglas
Empress Hotel
Empress Douglas
The Empress Hotel Hotel
The Empress Hotel Douglas
The Empress Hotel Hotel Douglas

Frequently asked questions

Is The Empress Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Empress Hotel?

There is free parking nearby.

What time is check-in at The Empress Hotel?

Check-in start time: 3:00 PM; check-in end time: 5:30 AM. Late check-in is available during limited hours.

What time is check-out at The Empress Hotel?

Checkout is at 11 AM.

Where is The Empress Hotel located?

Located in Douglas, this beachfront hotel is in the city centre and within a 10-minute walk of Douglas Beach, Palace Casino and Gaiety Theatre. Manx Museum and Onchan Pleasure Park are also within 1 mi (2 km). Douglas Ferry Station is 17 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Empress Hotel Reviews

8.4

Very good

8.8

Cleanliness

8.6

Location

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 352 out of 861 reviews
Rating 8 - Good. 364 out of 861 reviews
Rating 6 - Okay. 95 out of 861 reviews
Rating 4 - Poor. 29 out of 861 reviews
Rating 2 - Terrible. 21 out of 861 reviews

Reviews

8/10 Good

John

Liked: Cleanliness
Room was spotless and very friendly staff
Stayed 1 night in Nov 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and clean hotel. Mattress not the most comfortable
Stayed 1 night in Nov 2025

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Good location with a beautiful vista ideal location for the motorcycle racing nice friendly staff good all around experience
Stayed 3 nights in Aug 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay

Thia hotel was a perfect for our stay on the Isle of Man. The room was spacious( sea view) and the room had USB ports, grab bars and bathmat for the shower/bathtub, and the breakfast buffet was delicious. The staff were friendly and helpful. This hotel is on the Promenade and close to bus stops.
Stayed 5 nights in Sep 2025

8/10 Good

Jeanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was adequate although the set out initially was confusing. Everything was fresh .. nice location
Stayed 4 nights in Sep 2025

8/10 Good

Leigh

Liked: Property conditions & facilities
Ideally situated midway along the prom. Maybe just a little too far from town for those unable to walk very far but iseal for us and just by bus stops and the horse drawn tram stop. Breakfast selection was excellent and a few nice choices for evening meals too
Stayed 3 nights in Sep 2025

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Good for walking breakfast was good staff good
Stayed 4 nights in Jun 2025

10/10 Excellent

Pamela

Liked: Cleanliness, property conditions & facilities
The food was excellent and the staff were always on hand to help. A well run hotel
Stayed 5 nights in Jun 2025

10/10 Excellent

Niamh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Favourite hotel in Douglas

Great Hotel. Absolutely wonderful staff. Great breakfast and really nice surroundings.
Stayed 1 night in Apr 2025

10/10 Excellent

Margaret

Liked: Amenities
Very very good they go all out to make sure you’re stay goes with no problems food and staff excellent restaurants good food and good service rooms great would recommend to anyone
Stayed 5 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable hotel.

Very good standard comfortable hotel in heart of Central Promenade. Attentive staff in all parts.
Stayed 3 nights in Jun 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with two different eating areas. It's in the Central Promenade area of Douglas, with views over the bay.
Stayed 4 nights in Jun 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice sea view rooms

Nice hotel on Douglas bay , lovely breakfast buffet with quality produce, nice evening food , perhaps a bit more entertainment at night other than pianist but overall good experience
Stayed 5 nights in Jun 2025

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the ambience , decor and location. Nice stay, would visit again.
Stayed 2 nights in Feb 2025

10/10 Excellent

ALEXANDER

Liked: Cleanliness, staff & service, room comfort

A happy family holiday

Excellent welcoming neat friendly excellent breakfast with an option if porridge and Manx Kippers great location on the front good sized bedrooms welcoming bar/restaurenr
Stayed 3 nights in May 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay! Good location on the beach in walking distance of restaurants and relatively easy to park on the street. Friendly staff, and great food at the restaurant. Breakfast was solid too with the option of kippers to go with a full-English-type spread. Would recommend!
Stayed 3 nights in May 2025

8/10 Good

KEITH

Liked: Cleanliness, staff & service

Great Breakfast

Room was fine although a bit small and had a view of a wall. Breakfast was excellent and really well organised. Probably the most efficient hotel buffet breakfast experience that I have ever had.
Stayed 3 nights in Jul 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and had everything we needed but was at the end of a corridor with no lift access. A person with mobility issues would struggle to get to the room using stairs only. Breakfast was good lots of options and plenty of food on offer.
Stayed 3 nights in Aug 2025

8/10 Good

Niamh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

Lovely hotel. Really friendly staff and nice breakfast.
Stayed 2 nights in Mar 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was easily accessible from the port - about a 15 min walk, as well as to the horse and electric trains. The location was very nice. Breakfast was good and water pressure in the shower was excellent.
Stayed 1 night in Apr 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved staying here so pleasant room was lovely food excellent staff very good
Stayed 3 nights in Jun 2024

8/10 Good

Janet

Liked: Cleanliness, amenities, property conditions & facilities
Lovely room
Stayed 3 nights in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Pleasant hotel on Douglas sea front Parking across on the main road with an island parking disc
Stayed 2 nights in Mar 2025

10/10 Excellent

Niamh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Spot

Great spot, very cool location on the seafront. Lovely staff, great breakfast and clean, well equipped rooms
Stayed 2 nights in Nov 2024

8/10 Good

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel is quiet and located near the beach.
Stayed 4 nights in Feb 2024