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Reviews of Best Western Premier Dover Marina Hotel & Spa

4 out of 5
Best Western Premier Dover Marina Hotel & Spa
Dover Waterfront, Waterloo Crescent, Dover, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 36 out of 75 reviews" "
Rating 8 - Good. 27 out of 75 reviews" "
Rating 6 - Okay. 8 out of 75 reviews" "
Rating 4 - Poor. 2 out of 75 reviews" "
Rating 2 - Terrible. 2 out of 75 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are just as described. Staff was very kind to my family. Would absolutely stay here again! So many dining options and things to do!
Stayed 2 nights in May 2024

8/10 Good

Barb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely view, staff very friendly and helpful. Loved Paolo in the restaurant.
Stayed 3 nights in Apr 2024

10/10 Excellent

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location. I did not like the tiny elevator haha but that's minor. There was some construction going on outside our room, so it was awkward when the workers were up there outside our windows working.
Stayed 1 night in Apr 2024

10/10 Excellent

Seymore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Megan and Ravi were able to facilitate a room upgrade based on the spec details of Expedia - thank you very much! We had a very positive experience throughout our visit including the restaurants.
Stayed 3 nights in May 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worked well for us. Close to ferry..close to town.
Stayed 2 nights in Apr 2024

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Sharon

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location for our visit. Good food, nice area to walk.
Stayed 1 night in Mar 2024

6/10 Okay

christopher, Kidlington

Travelled with partner
Liked: Cleanliness, amenities
Have stayed here a good few times before, this time the same type of room I normally book was tiny, the A/c didn’t work, the room was hot as hell and I couldn’t open window as massive gulls were waiting to get in, I mentioned this to reception and they said they will do something for me next time!! Not really good enough!!
Stayed 1 night in Apr 2024

6/10 Okay

Garry

Travelled with partner
Liked: Cleanliness
bathroom door opens towards the bed so if you go to the toilet in the night you wake up the person still sleeping as the light switch is on the outside
Stayed 1 night in Apr 2024

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed a convenient good value nights stay at the hotel. All staff were very friendly. Great breakfast saw is on our way home. Would definitely stay again. Perfect for breaking a ferry journey.
Stayed 1 night in Mar 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

NICOLA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always, staff were amazing.
Stayed 3 nights in Mar 2024

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Bar needs to big bigger hard to get seated in evening also very hot . Door in room massive gap under and hallway light on all night long .
Stayed 2 nights in Mar 2024

6/10 Okay

Tarynn, Spring

Liked: Cleanliness
The rooms were clean and modern but were very small. There was street parking out front.
Stayed 1 night in Mar 2024

10/10 Excellent

christopher, Kidlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab hotel, great value and lovely helpful staff, only niggle which is no one’s fault, this large hotel has 1 tiny lift that can take a few mins to arrive. On the whole I’ll stay here every time I have an early crossing,
Stayed 1 night in Mar 2024

10/10 Excellent

NICOLA

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
All the staff are amazing- helpful, friendly and eager to assist with enquires.
Stayed 3 nights in Mar 2024

8/10 Good

Meaghan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is ideally situated on the waterfront and also nearby shops and restaurants. The hotel offered free outdoor overnight parking in a car park around the back of the property, shared with the marina, which was a nice touch. The front desk staff were very helpful and gave us directions to the local grocery store within walking distance. The room was clean and spacious for 2 adults and 1 teenager. There was a small fridge in the room which was very helpful, plus a kettle to make tea in the morning. Overall, a wonderful stay and in Dover!
Stayed 1 night in Mar 2024

8/10 Good

Carl

Liked: Cleanliness, staff & service, amenities
Great stay only issue was a strong breeze coming through doors meaning room was taking an age to warm up
Stayed 1 night in Mar 2024

10/10 Excellent

Bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, right on the sea front which allowed for a nice morning walk along the beach….
Stayed 1 night in Feb 2024

10/10 Excellent

peter

Liked: Cleanliness, staff & service
Staff were the best ..real people with a great altitude.. helpful and very helpful. This is what a real hotel is .. thanks to Garry and the reception staff ..all great and i will be back
Stayed 1 night in Mar 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the Channel. Bar is brilliant and restaurant outstanding. Staff warm and welcoming and helpful. Highly recommend
Stayed 1 night in Feb 2024

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Simon

Travelled with family
Disliked: Staff & service
poor experience
the room and stay was fine, the man on the front desk at 5.30am was not so fine. I paid for the stay in full on the 31st January, when i checked in Gary was great and confirmed i had paid for 2 rooms in full. when i left the next morning i had to pay another £160 as the man on the front desk could find if i had paid or not. this money was for taking my family to disneyland paris and the taking of this money left me in a terrible situation for the whole of my trip and despite the guy telling me the money would go back onto my card that day once he had checked and confirmed payment with his colleagues, it took until i got home from taking my family away for it to go back on my card. this has to be the worst experience booking through hotels.com through best western and a trip taking my family away.
Stayed 1 night in Feb 2024

10/10 Excellent

Marshall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and the staff were fantastic.
Stayed 1 night in Feb 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
The lift is older than me! Carpets in public are badly worn, room excellent bed was as comfortable as 👍
Stayed 1 night in Feb 2024

8/10 Good

Lars

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Restaurants in hotel are great.
Stayed 5 nights in Jan 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel with the family in a perfect location for catching the early ferry next morning. Room was huge for 5 people. Bathroom lovely and clean. Great value for money.
Stayed 1 night in Jan 2024

8/10 Good

Matthew

Stayed 1 night in Jan 2024

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Robina, Beckenham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good base - standard sea view room is small but perfectly adequate. Good to have the spa facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Maxim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dover
Beautiful sea view nice a cozy room and a very friendly staff must try the Resturant and bar
Stayed 1 night in Jan 2024

6/10 Okay

Jill

It was O.K. But wouldn’t want a prolonged stay. The bed was quite uncomfortable and the pillows were exceptionally hard. The hotel above the reception area was tired and probably would benefits from a returb.
Stayed 1 night in Jan 2024

8/10 Good

Radina

Liked: Cleanliness, staff & service
The staff was really friendly and moved us in a bigger room when I asked, as our room was extremely stall for a double bedroom. Overall, it was really nice atmosphere and the facilities were appropriate for the price. The restaurant food was really good. I would recommend, but the spa is really small and there is no slimming pool. Still really nice place.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Martinus

Stayed 1 night in Dec 2023

10/10 Excellent

Laurel

Stayed 2 nights in Dec 2023

4/10 Poor

Jade

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not the best place to stay.
The hotel was very large, welcoming as you walked in and what seemed like a helpful reception desk. Little did I know the £50 security deposit taken for any room charges, they deducted £25 towards your dinner (It wouldn’t have been my restaurant of choice). When i went into the restaurant I was told I had dinner included within my hotel which wasn’t actually true, they had decided to take my deposit to pay for my dinner - very disgusting behaviour!!!! The spa facilities were good, however no idea where to get a towel from, room key didn’t work for access! This was the best part of the hotel. The room was clean, however no blind on bathroom windows so full street viewing of you showering or going toilet. No instructions on how to turn the heating on - no clear on switch - had to Google the system. There is a small button on the top which is not visible to a normal height person. The bed was very solid, it was uncomfortable and definitely didn’t have a good night sleep. Wouldn’t stay here again
Stayed 1 night in Dec 2023

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect weekend stay
A lovely winter weekend in Dover. The hotel was perfect and well-located with a perfect view of the beach and port.
Stayed 2 nights in Nov 2023

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chilly bathroom
Stayed overnight after a works Christmas dinner and dance here. The room was huge, as was the bed! Pillows rather too fat for me, I should have asked if there was an alternative but we went to bed at 1am so it was rather late! The bathroom was cold, due to the large single glazed window, which did make it rather uncomfortable. It could seriously do with some secondary double glazing! They are the old sash windows, so I guess they can’t be changed due to planning regulations. Nice hotel though, with free parking very close by if you get a voucher from reception.
Stayed 1 night in Dec 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

GORDON A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Julia

Stayed 2 nights in Nov 2023

10/10 Excellent

Sandra, London

Stayed 1 night in Nov 2023

2/10 Terrible

Kelly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent but… room was not clean, fridge was full of past guests old rotting food, two shopping bags full, the sheets weren’t clean, when asked for clean sheets that didn’t automatically include pillow cases and I had to ask for those separately again. Key cards randomly stop working and they don’t have enough check in staff so there’s a 20 minute wait to get card fixed and back in your room, you’ll also spend a lot of time waiting if you need the elevator it’s a large hotel with a single elevator that comfortably holds 3 people at most and it’s slow.
Stayed 2 nights in Oct 2023

10/10 Excellent

Chris

Stayed 1 night in Nov 2023