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Reviews of Holiday Inn Express Hotel & Suites Dover, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Dover, an IHG Hotel
1780 N Dupont Hwy, Dover, DE

Reviews

8.6

Excellent

Rating 10 - Excellent. 538 out of 1000 reviews" "
Rating 8 - Good. 310 out of 1000 reviews" "
Rating 6 - Okay. 86 out of 1000 reviews" "
Rating 4 - Poor. 34 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bill

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It was extremely clean, comfortable and convenient. A perfect place to get away and super friendly to our dog!!
Stayed 1 night in Apr 2024
Response from Juli on 17 Apr 2024
Bill, we love all the puppers!!

10/10 Excellent

Robert

Stayed 1 night in Apr 2024
Response from Juli on 26 Apr 2024
Thank you, Robert

10/10 Excellent

Betty Brown

Stayed 1 night in Dec 2023
Response from Juli on 26 Apr 2024
Thank you, Betty

6/10 Okay

Alex

Liked: Staff & service, amenities, property conditions & facilities
There were 2 beetles in my shower upon arrival.
Stayed 2 nights in Mar 2024
Response from Juli on 20 Mar 2024
Our apologies, Alex. I trust we took care of that right away?

6/10 Okay

Natasha

Travelled with family
I’ve stayed here before and was disappointed this time that we couldn’t be accommodated for an earlier arrival.
Stayed 2 nights in Mar 2024
Response from Juli on 15 Mar 2024
Natasha, early arrivals are based upon availability and never guaranteed. Hope to get you in early next time.

10/10 Excellent

Robert, Oceanside

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very attentive to our needs and enjoyed a nice quiet weekend stay.
Stayed 2 nights in Feb 2024
Response from Juli on 9 Mar 2024
Thank you, Robert!

10/10 Excellent

Jennie

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a quick stay to break up a long drive. Impressed by the cleanliness, the comfortable mattress and the breakfast spread.
Stayed 1 night in Dec 2023
Response from Juli on 27 Dec 2023
Thank you, Jennie! We loved having you.

10/10 Excellent

elizabeth

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed at the Dover Holiday Inn Express on October 31, 2023. This well-managed property is one that we have stayed at previously and it has undergone a significant renovation. It is very clean, safe and comfortable. The staff is friendly and helpful. We loved the walk-in shower. The breakfast too was very good--even fresh berries for cereal. My sister was traveling with us and had her own pet-friendly room to accommodate her small dog. She agreed it was a delightful experience to stay here. We look forward to returning!
Response from Juli on 20 Dec 2023
Elizabeth, Thank you so much for the kind words! We appreciate you and look forward to your next visit.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service I received was exceptional!
Stayed 1 night in Dec 2023
Response from Juli on 18 Dec 2023
Thank you, Mary for the kind words!

2/10 Terrible

GARLINDA, FAYETTEVILLE

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The desk and cafe staff were fantastic, each person we encountered, yet the four rooms we were moved to each was nasty and unclean. The first room we got in the 5th floor had hair on the bedspread, the bed was not made up, dog hair all over the couch. We requested to move and the next room on the 5th floor we received smelled like a wet dog had stayed in the room, we requested to move again and we rescued 119 on the first floor. 119 looked nice yet smelled like raw sewage, we didn’t want to complain anymore because the host was so gracious, yet the next morning the smell literally smelled like someone was taking a constant booboo in our room. Maintenance poured something down the drain, it helped until around 6pm when it got even worst. The gentleman at the front desk came in and smelled as well and moved us to 121, that room didn’t stink, yet had dog hair in the couch, hair in the corner, the bathtub and hair literally in the walls. I would have changed hotels after the first night yet thought each time we moved rooms it would be better. I have to be honest and share that your hotel looks good aesthetically, yet is one of the nastiest I’ve stayed in in a long time, it doesn’t appear that the floors are being vacuumed or the couches, which is a must if dogs are allowed. I requested a refund for some of the nights stayed and the hotel declined because I booked through Travelocity. There are not alot of hotels in Dover, yet I recommend, pick another one.
Response from Juli on 13 Dec 2023
Thank you, Garlinda, again, for your feedback. As discussed formerly, we believe our team did their utmost to accommodate all of your requests promptly and to the best of our ability. Had you found the hotel to be as nasty as you claim, I am confused as to why you extended your stay with us.

10/10 Excellent

Christine

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice and comfortable stay
Stayed 1 night in Nov 2023
Response from Juli on 29 Nov 2023
Thank you, Christine! Happy to have you!

4/10 Poor

Takiya

Stayed 1 night in Nov 2023
Response from Juli on 18 Dec 2023
Takiya, can you provide some feedback explaining your score? Thank you!

10/10 Excellent

Alize

Stayed 1 night in Nov 2023
Response from Juli on 18 Dec 2023
Thank you, Alize! Happy to have you!

10/10 Excellent

Tamara

Stayed 1 night in Nov 2023
Response from Juli on 13 Nov 2023
Thank you, Tamara. We appreciate your positive feedback.

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the quietness. What I dislike is that my bed was uncomfortable.
Stayed 2 nights in Oct 2023
Response from Juli on 31 Oct 2023
Oh no, Melissa. Can you tell me what room so we can check it out?

10/10 Excellent

Beatriz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Oct 2023
Response from Juli on 30 Oct 2023
Thank you, Beatriz

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Dover
My wife and I had a family emergency and had to book last minute last week. The entire staff was very friendly, customer service professionals and the entire hotel was very clean. The manager helped with the rate after hearing that we were there because my brother was in ICU . The manager slipped a card under the door that we received when we came back. We will be writing a letter to her and the corporate office thanking them for the great services that we received. I am going back next month for my brother's birthday/service because he unfortunately didn't survive. I wanted to go back to the same hotel because the customer service was 5 stars throughout the entire place. The room was very nice, up to date, clean and quiet. The bed wasn't sagging and it was very comfortable. Yes i would highly recommend staying here and i would not hesitate to stay here either. They went above and beyond my expectations !
Stayed 3 nights in Oct 2023
Response from Juli on 24 Oct 2023
Pat, I am so very sorry for your loss. I can only hope that your brother knew you were there with him and how much you loved him to travel immediately here. Please know that you are in our thoughts & Prayers. Humbled to have made at least one thing just a little bit easier.

10/10 Excellent

Jarvis

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Oct 2023
Response from Juli on 16 Oct 2023
Thank you, Jarvis!

10/10 Excellent

Michelle

Stayed 1 night in Oct 2023
Response from Juli on 30 Oct 2023
Thank you, Michelle!

4/10 Poor

Mike, Atlanta

Stayed 4 nights in Sep 2023
Response from Juli on 19 Oct 2023
Mike, can you email us with some of your feedback? We cannot fix a 2 unless we know what to work on. Thank you!

10/10 Excellent

Kimberly, West Hurley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice bed
Stayed 1 night in Sep 2023
Response from Juli on 27 Sept 2023
Thank you, Kimberly. Hope you can sleep well here again soon!

8/10 Good

Tamekia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay. Very clean. Small dog friendly. Breakfast was good.
Stayed 1 night in Sep 2023
Response from Juli on 18 Sept 2023
Thank you, Tamekia! Happy to have you!

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Juli on 18 Sept 2023
Thank you, Cheryl! Glad you enjoyed your stay!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Juli on 5 Sept 2023
Thank you!

10/10 Excellent

Sarah

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice hotel. Seemed newly remodeled and I loved our room layout -I even enjoyed the hotel art. It was very clean, comfortable bed and our room had a microwave. It is a dog friendly hotel so I was surprised there wasn’t much space to walk your dog in a grassy area. We did find a dodgy forest trail to Hampton Inns dog area which was nicer. Otherwise we were very happy. Breakfast was also great!
Stayed 1 night in Sep 2023
Response from Juli on 4 Sept 2023
Thank you, Sarah! Glad you found the trail!

8/10 Good

beda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 1 night in Sep 2023
Response from Juli on 4 Sept 2023
Thank you, Beda! How can we earn that 10?

10/10 Excellent

nicole

Stayed 1 night in Aug 2023
Response from Juli on 18 Sept 2023
Thank you, Nicole! See you again soon.

10/10 Excellent

Naeema

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! Looking to stay again for homecoming! Wouldn’t want to stay anywhere else!
Stayed 1 night in Aug 2023
Response from Juli on 4 Sept 2023
Thank you, Naeema! Happy to have you! See you soon!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Terrific,very clean,friendly staff
Stayed 1 night in Aug 2023
Response from Juli on 22 Aug 2023
Thank you, Brian! Glad to have you!

10/10 Excellent

Devin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel. We only stayed overnight but this is a good find.
Stayed 1 night in Aug 2023
Response from Juli on 22 Aug 2023
Thank you, Devin. Put us on the repeat list!

10/10 Excellent

Hope

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is around a few eateries, next to another hotel and has ample parking. The property was clean and the rooms were comfortable. We would stay here again.
Response from Juli on 18 Aug 2023
Thank you, Hope! So happy to have you!

4/10 Poor

Leishagay

Travelled with family
Disliked: Amenities, property conditions & facilities
The staff at breakfast was super outstanding. He did his utmost best to satisfy the customers. He honestly need help. It’s not a one man show. His customer service persona was exceptional.
Stayed 2 nights in Aug 2023
Response from Juli on 15 Aug 2023
Thank you for your positive feedback. He does a fantastic job!

8/10 Good

April, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Juli on 15 Aug 2023
Thank you, April. How can we earn that 5 next time?

10/10 Excellent

John

Stayed 1 night in Aug 2023
Response from Juli on 4 Sept 2023
Thank you, John!

10/10 Excellent

Marcy

Liked: Amenities
I was satisfied with all of the above and would definitely stay there again!
Stayed 1 night in Aug 2023
Response from Juli on 9 Aug 2023
Thank you, Marcy!

10/10 Excellent

Helen A

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, roomy suite. The breakfast was hot and ready in a very clean area. Enjoyed our stay.
Stayed 1 night in Aug 2023
Response from Juli on 7 Aug 2023
Thank you, Helen! So happy to have you stay with us!Holiday Inn Express Dover

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Juli on 6 Aug 2023
Thank you! Holiday Inn Express Dover

8/10 Good

Kimberly J.

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall my family and I enjoyed our one night stay at this property. Check-in was quick and painless. We could hear barking, but it wasn’t unbearable. A huge thank you to the front desk clerk for being so kind to accommodate me when I needed to return to the room after checkout because I’d left my phone.
Response from Juli on 1 Aug 2023
Thank you, Kimberly! How can we earn that 5 next time!? Holliday Inn Express Dover

10/10 Excellent

Maxime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Juli on 1 Aug 2023
Thank you, Maxime. Holliday Inn Express Dover

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Juli on 26 Jul 2023
Luis, how can we earn that 5 next time? Holiday Inn Express Dover

6/10 Okay

Teana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were disappointed that the pool closed at 9p. Also where it is located very tricky if you’re not from Delaware. Make sure you turn near the McDonald’s it’s behind it.
Stayed 1 night in Jul 2023
Response from Juli on 23 Jul 2023
Thank you, Teena. For safety sake the pool is only open until dark. Thankfully our large sign out front caught your attention to turn on in. Hope to see you again soon.

8/10 Good

Anthony

Travelled with partner
Liked: Staff & service, property conditions & facilities
Good overall experience. The staff is very friendly and accommodating.
Stayed 4 nights in Jul 2023
Response from Juli Maichle on 18 Jul 2023
Thank you, Anthony! How can we earn that 5 next time!?

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
GOOD
Stayed 1 night in Jul 2023
Response from Juli on 18 Jul 2023
Thank you, William!

10/10 Excellent

Deonna

Stayed 2 nights in Jul 2023
Response from Juli on 1 Aug 2023
Thank you, Deonna! Holliday Inn Express Dover

2/10 Terrible

Donna, Atlanta

Stayed 2 nights in Jul 2023
Response from Juli on 1 Aug 2023
Donna, can you email me some feedback causing this score? Holliday Inn Express Dover

2/10 Terrible

Soila

Travelled with family
Disliked: Cleanliness
Upon our arrival, we noticed the front door did not require key access after 11pm and not employees in sight. Then when entering hotel room blood was smeared on the counter top of the bathroom, small fridge not working, long strains of hair left in shower, floor and around toilet bowl. Clearly, housekeeping is not cleaning the rooms and staff not concerned about guest safety.
Stayed 2 nights in Jun 2023
Response from Juli Maichle on 7 Jul 2023
Soila, I apologize for the offering to clean the room (of the fingernail polish) or moving you to an upgraded room was not satisfactory to resolve the issues. Thank you for your feedback.

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people at the front desk weren’t friendly when we checked in! Then Upon entering the room the room smelt like dogs had been in there so we asked for another room and the same thing dog smell! The bathroom was filthy, the couch in the room had dog hair all over it! This was the worst hotel I have ever stayed at!
Stayed 1 night in Jul 2023
Response from Juli on 2 Jul 2023
Kimberly, we are sorry you feel this way. We would have welcomed the opportunity to make things better for you had we known while you were here. As you can see with our 8.6/10 expedia rating, we take cleanliness and friendliness seriously.

10/10 Excellent

Sylvia

Liked: Cleanliness
Stayed 2 nights in Jun 2023
Response from Juli on 30 Jun 2023
Thank you, Sylvia

8/10 Good

melissa

Liked: Staff & service, property conditions & facilities, room comfort
Our room AC was not working properly o the carpets and furniture were damp and the room had a musty smell.
Stayed 2 nights in Jun 2023
Response from Juli on 27 Jun 2023
Oh no, Melissa! What room? Does Maintenance know yet?

2/10 Terrible

Amy

Stayed 1 night in Jun 2023
Response from Juli on 18 Jul 2023
Amy, can you provide some feedback?