Desk, blackout curtains, free WiFi, bed sheets
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Reviews of Home2 Suites by Hilton Dover, DE

3 out of 5
Home2 Suites by Hilton Dover, DE
222 S Dupont Hwy, Dover, DE

Reviews

8.8

Excellent

Rating 10 - Excellent. 350 out of 562 reviews" "
Rating 8 - Good. 129 out of 562 reviews" "
Rating 6 - Okay. 44 out of 562 reviews" "
Rating 4 - Poor. 20 out of 562 reviews" "
Rating 2 - Terrible. 19 out of 562 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful and the breakfast was pretty good
Stayed 3 nights in Apr 2024

6/10 Okay

Adam

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Some cleanliness issues. TV in the room does not work. Issues with the WiFi connection. Front desk help (Kevin) was friendly and professional at check-in.
Stayed 1 night in Apr 2024
Response from CP on 25 Apr 2024
Thank you for choosing Home2 Suites for your stay.We are truly sorry to hear that you experienced issues with your wifi connection. The wifi does control the tv as well. We do hope that you will stay with us in the future and be sure to let us know if you have an issue so that we may correct it.

4/10 Poor

Katherine

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Feb 2024
Response from CP on 6 Mar 2024
Dear Katherine, We are truly sorry to see that your stay was not as satisfying as expected. We would like to hear what issues you had with the property if you would like to contact us.Thank you.

10/10 Excellent

Chantal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Mar 2024
Response from Front Desk on 5 Mar 2024
Thank you for your kind words after your stay w/ us.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Desk on 26 Feb 2024
We're glad you enjoyed your stay.

6/10 Okay

Harpal

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 9 nights in Jan 2024
Response from Front Desk on 26 Feb 2024
We hope to see you again soon.

6/10 Okay

Janes

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from CP on 10 Jan 2024
Thank you for choosing Home2 Suites for your stay. We are truly sorry that your stay was not overall satisfactory. We do apologize for any inconvenience.Please know that we are diligently working to improve our property.

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not ask for a handicapped-accessible room, but were given one. It was a big room and had motorized blinds so someone in a wheelchair could reach the controls. The bad part about this was that the top of the blinds constantly flashed red-green-red-green, right over the head of the bed. This is not conducive to sleep.
Stayed 1 night in Dec 2023
Response from Front Desk on 19 Dec 2023
We apologize for the experiences you had at our location during your previous stay. We hope that you decide to stay with us again in the near future so we can make your stay memorable.

10/10 Excellent

Reginald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Room was clean and very comfortable
Stayed 1 night in Nov 2023
Response from CP on 8 Dec 2023
Thank you for choosing Home2 Suites for your stay.We do appreciate you taking the time to share your feedback with us. We look forward to seeing you again soon.

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful and ready to help with whatever you might need. Room setup and amenities were nice too.
Stayed 1 night in Nov 2023
Response from CP on 8 Dec 2023
Thank you for choosing Home2 Suites for your stay.We do appreciate your feedback and are happy to hear that you enjoyed your stay.We hope to see you again soon.

10/10 Excellent

Virgil

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was top notch...all the staff.
Stayed 2 nights in Nov 2023
Response from CP on 27 Nov 2023
Thank you for choosing Home2 Suites for your stay.We always appreciate your feedback and are happy to hear that all were top notch.We look forward to seeing you again.

6/10 Okay

Brenda

Business traveller, Travelled with partner
Liked: Staff & service
The food area and coffee was good and people were nice. Quality of building was very poor. Not the employees fault. They were getting ready for an inspection the next day and were working on certain rooms. When I asked “you know which rooms they will inspect?” I was told “yes”. Inspections should be random.
Stayed 1 night in Nov 2023
Response from CP on 19 Nov 2023
Thank you for choosing Home2 Suites for your stay.We always appreciate your feedback.You can be assured that we do not have any idea what rooms will be available for inspection. It is always random as the inspector picks out the rooms. I apologize for any misinformation given to you.

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from CP on 16 Nov 2023
Thank you for choosing Home2 Suites for your stay.We appreciate your rating of our property and look forward to seeing you again soon.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathrooms were very dirty, ac unit didn’t work in one of the rooms.
Stayed 1 night in Oct 2023
Response from CP on 26 Oct 2023
Thank you for choosing Home2 Suites for your stay.We are truly sorry to hear that our rooms were not as expected. We do hope that you will give us another opportunity in the future.

10/10 Excellent

Brett

Travelled with family
Liked: Property conditions & facilities
Nice place
Stayed 1 night in Oct 2023
Response from CP on 26 Oct 2023
Thank you for choosing Home2 Suites for your stay.We always appreciate your reviews.We look forward to seeing you again soon.

8/10 Good

John F.

Stayed 4 nights in Oct 2023
Response from CP on 19 Nov 2023
Thank you for choosing Home2 Suites for your stay and for taking the time to rate our property.We hope to see you again soon.

10/10 Excellent

Gloria

Liked: Amenities, property conditions & facilities
I liked the convenience of parking near the main entrance without having to walk far with luggage. The suite was in good condition and comfortable. I couldn’t figure out how to turn on the television and the front desk immediately sent someone and the issue was quickly resolved. The hallway carpet has had its overuse and normal wear and tear but I wasn’t sleeping on it.
Stayed 1 night in Oct 2023
Response from CP on 19 Oct 2023
Thank you for staying with us at Home2 Suites. We appreciate your feedback and hope to see you again soon.

8/10 Good

Jacquelyn, Yeadon

Travelled with family
Liked: Amenities
This was our first stay at any Hilton. We loved our one night stay. Check-in was simple. The design of the room was cozy and spacious for three. Location was definitely a plus, and the staff were kind. Breakfast was also a plus. Instead of the usual, they had fabulous breakfast sandwiches- yum! There were a few cons, the silverware and mugs weren’t clean and there was tons on caked on dust on the night table. We definitely would stay again.
Stayed 1 night in Oct 2023
Response from cp on 9 Oct 2023
Hi Jacquelyn, Thank you for your review of our property. We are pleased to see that you will return even though we did have a couple of downfalls. I assure you that we will make the necessary corrections. We look forward to seeing you in the future.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from CP on 8 Oct 2023
Thanks for sharing your rating with us.We look forward to your next visit.

10/10 Excellent

Lanette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The hotel was very clean and dog friendly. Very nice stay.
Stayed 1 night in Sep 2023
Response from CP on 8 Oct 2023
Thank you for choosing Home2 Suites for your stay.We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Aaron, Provo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One word. Wonderful!
Stayed 7 nights in Sep 2023
Response from CP on 8 Oct 2023
Thank you for your one word review.We always appreciate hearing from our guests.We hope to see you again soon.

4/10 Poor

Tami

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing Stay, Not Normal Experience
Was initially checked into a room with stained carpet & reeked of alcohol. Changed room but an he so later another quest tried to enter. Then someone wanted to deliver towels & dishwashing detergent. Next morning, went down to breakfast & card no longer worked. Upon checkout, someone else’s CC was on file
Stayed 2 nights in Sep 2023
Response from CP on 8 Oct 2023
Please accept our sincere apology for any inconvenience.This is not our normal and I assure you that this has been addressed.

6/10 Okay

Angelique

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2023
Response from CP on 8 Oct 2023
Thanks for sharing your experience and be assured that we are always striving to improve.

10/10 Excellent

Cornelius

Stayed 2 nights in Aug 2023
Response from CP on 8 Oct 2023
Thank you for rating our property.We do appreciate you sharing your experience.

8/10 Good

shanice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from CP on 8 Oct 2023
Thank you for your rating of our property.We hope to see you again in the future.

8/10 Good

Amanda

Stayed 1 night in Jul 2023
Response from CP on 8 Oct 2023
Thanks for rating our property.We do value your opinion and look forward to seeing you again soon.

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
,
Stayed 1 night in Aug 2023
Response from CP on 8 Oct 2023
Thank you for rating our property.We do appreciate you letting us know how we did.We hope to see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay but, bring your own food...
The room and stay were amazing. However, the breakfast that was served was not appealing at all. The food was hard and over cooked and the cereal tasted stale.
Stayed 1 night in Aug 2023
Response from CP on 8 Oct 2023
Thank you for your feedback.We do take your comments seriously and work diligently to make improvements.

10/10 Excellent

LaToya

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything
Stayed 1 night in Aug 2023
Response from CP on 8 Oct 2023
Thank you for sharing your comments.We look forward to seeing you again soon.

10/10 Excellent

Timothy

Stayed 1 night in Aug 2023
Response from CP on 8 Oct 2023
Thank you for your great rating.We hope to see you again soon.

6/10 Okay

Ann-Catherine

Travelled with family
Liked: Staff & service, amenities
We had difficulties to sleep cause of the other guests on the higher flower but the personnel were nice and managed it.
Stayed 1 night in Aug 2023
Response from CP on 8 Oct 2023
Thank you for sharing your experience with us.I apologize for the inconvenience caused by other guests and we do hope you will visit with us again.

10/10 Excellent

Dana

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Roomy
Stayed 2 nights in Aug 2023
Response from CP on 8 Oct 2023
Thanks for sharing your review and comments with us.We do appreciate your feedback and look forward to seeing you again soon.

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Evening/night shift service was great!
Stayed 1 night in Aug 2023
Response from CP on 8 Oct 2023
Thank you for your rating and review.We do appreciate you sharing your comments.We look forward to seeing you again.

2/10 Terrible

Andrew

Travelled with family
Disliked: Cleanliness, property conditions & facilities
OK, staff but dirty hotel that needs lots of impro
Although the staff was attentive, our floor had a huge peer stain. They moved us to another room and although it was better still needed improvement.
Stayed 3 nights in Jul 2023

10/10 Excellent

Tom

Stayed 1 night in Jul 2023

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was modern and well maintained. This hotel is double thumbs-up all around. It seems they allow dogs which was a bit of a problem as one dog nearby my room was barking loudly during the evening.
Stayed 1 night in Jul 2023
Response from CP on 21 Jul 2023
Thank you for choosing Home2 Suites for your stay.We do apologize for the inconvenience of another guests pet. We do hope to see you again in the future.

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay , staff are welcoming
Stayed 2 nights in Jul 2023
Response from CP on 25 Jul 2023
Thank you for choosing Home2 Suites for your stay.We always appreciate your comments and look forward to your next visit

4/10 Poor

Frace

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property design is nice, the staffs are friendly, but the maintenance of the room is terrible. The hook in the toilet wall was broke off, the toilet paper not refill, shampoo, shower gel and conditioner were empty. The toilet exhaust fan not working, so after shower the toilet super hot and stuffy. The main door of the room has a problem, has to bang very hard to make sure is closed and locked. There are at least two to three flies flying in the room. The swimming pool water is very cloudy, the game room is very dirty and the game set not functioning.
Stayed 1 night in Jul 2023
Response from CP on 21 Jul 2023
Thank you for choosing Home2 Suites for your stay.Please know that we are in the process of updating lots of items at our property. We do apologize for any inconveniences.

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly!
Stayed 1 night in Jul 2023
Response from CP on 25 Jul 2023
Thank you for choosing Home2 Suites.We do appreciate you taking the time to post a review.We look forward to seeing you again soon.

10/10 Excellent

Breanna

Stayed 1 night in Jul 2023
Response from CP on 25 Jul 2023
Thank you for choosing Home2 Suites for your stay.We do appreciate you rating our property and look forward to your next visit.

10/10 Excellent

Roshonna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel!!!!
This was a excellent hotel super clean and the stuff was great!!!
Stayed 1 night in Jul 2023
Response from CP on 21 Jul 2023
Thank you for choosing Home2 Suites for your stay.We do appreciate you taking the time to review our property. We hope to see you again in the future.

6/10 Okay

Ingrid

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Jun 2023
Response from cp on 21 Jul 2023
Thank you for choosing Home2 Suites for your stay.We are truly sorry that your stay was less than excellent.We do hope that you will give us another opportunity in the future.

10/10 Excellent

Heather

Stayed 1 night in Jul 2023

8/10 Good

Mike

Stayed 3 nights in Jun 2023
Response from CP on 21 Jul 2023
Thank you for choosing Home2 Suites for your stay.We do appreciate your rating of our property and hope that you will visit with us again in the future.

4/10 Poor

brendan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I arrived late as I had been at a tournament all day. Room was very expensive (almost $500 for one nite in June) and it was a mess. Bathroom was filthy w hair and mold all over the bathroom. Hold in bathroom wall. Stains all over the rug. Bedspread had a stain. I went to front desk and they just gave me another comforter w no apology. Was incredibly disappointed. Spoke w the front desk and they told me to just contact the manager on Monday. Really disappointed at apathy
Stayed 1 night in Jun 2023
Response from CP on 21 Jul 2023
Thank you for choosing Home2 Suites for your stay.Please accept our sincere apology for any inconveniences.We are truly sorry that you had a less than excellent experience.

10/10 Excellent

Jennifer

Stayed 1 night in Jun 2023
Response from CP on 21 Jul 2023
Thank you for choosing Home2 Suites for your stay.We always appreciate you rating our property and look forward to your next visit.

8/10 Good

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from CP on 21 Jul 2023
Thank you for choosing Home2 Suites for your stay.We always appreciate you rating our property.We do hope to see you again soon.

10/10 Excellent

Keith

Stayed 2 nights in May 2023
Response from CP on 21 Jul 2023
Thank you for choosing Home2 Suites for your stay.We always appreciate your rating of our property.We look forward to your next visit.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from CP on 21 Jul 2023
Thank you for choosing Home2 Suites for your stay.We appreciate you leaving a rating of our property and look forward to your next visit.

10/10 Excellent

Kailyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely be staying again.
Stayed 1 night in May 2023