Dumfries Holiday Rentals

"Everything was perfect"

"Bed super comfy! Seemed newly renovated. Quiet area"

"It was adequate "

"Overbooked and did not let me know ahead so I got stuck for hours before finding a different location Very poor customer experience Never going back there again "

"Staff was great and very kind and supportive , but the construction noise would not let me sleep and woke me up at 7 am "

"The staff were incredibly kind, personable, and helpful—the only reason I didn’t immediately request a full refund given the hotel’s condition. The elevator smelled strongly of urine and had sticky spots, and cigarette butts littered the floors. The room was extremely dirty: every layer of bedding, including the mattress, had stains, rips, and tears. I checked for bed bugs due to the condition and, while I didn’t find live ones, there appeared to be remnants from past issues. I found food wrappers and a corn kernel in the bed frame, filthy floors, and thick dust on curtain rods and wall décor, indicating a lack of regular cleaning. Doors had old stains, the shower curtain had visible mold (including fuzzy growth), and the microwave was disgusting. Trash from a prior guest remained, and the towels were unusable due to stains resembling blood and earwax. I also found a carpet beetle shell in a drawer. Housekeeping was requested, but while bedding was replaced, many issues remained, including the debris and stains. I also found new items in the room, suggesting someone entered while I was out, which was alarming. I became ill with food poisoning and had to extend my stay; the front desk staff were kind and accommodating. Overall, the hotel is uninhabitable for the price. Front desk staff were excellent, but management clearly neglects cleanliness, maintenance, and health standards."

"We have stayed at this Westin 3 times in 6 weeks for business. Always clean, accomodating staff, and very, very pet friendly. It is in a part of Alexandria petfext for business stays - not too many tourists. Resturant and menu make in-house dining a very viable option."

"It was a comfortable stay to be honest "

"My second stay here won’t be my last. The staff is incredibly friendly, and the hotel is pet-friendly. The location is fantastic, right next to many great restaurants and two major grocery chains. The train station is just a five-minute drive away, and the place is very safe, with a late-night security check patrol. The only inconvenience was that the TV doesn’t accept phone sharing, and the thermostat is so tricky that you have to call them if you need to change it. The check-in and check-out processes were incredibly easy! "