Outdoor pool, pool loungers
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Reviews of Hoiana Hotel & Suites

5 out of 5
Hoiana Hotel & Suites
Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen, Quang Nam

Reviews

9.0

Wonderful

Rating 10 - Excellent. 7 out of 11 reviews" "
Rating 8 - Good. 2 out of 11 reviews" "
Rating 6 - Okay. 2 out of 11 reviews" "
Rating 4 - Poor. 0 out of 11 reviews" "
Rating 2 - Terrible. 0 out of 11 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

10/10

Amenities

9.2/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rodrigo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was probably the best hotel I have had the pleasure of staying in. The staff were super helpful and treated us like part of the family. Would definitely recommend for a stunning relaxing holiday.
Stayed 3 nights in Jan 2024

10/10 Excellent

rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Thanh Tung

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Every thing in here were very good except the staffs. Very bad attitude from them! Never come back again!
Stayed 2 nights in Jul 2022
Response from Hiep Le on 26 Jul 2022
Dear Thanh Tung, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hiep Le Quality Manager

10/10 Excellent

lam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Hiep Le on 8 Jun 2022
Dear Mr/Ms. Lam, Thank you for taking the time to tell us about your experiences at Hoiana Hotel & Suites, especially with a kind compliment for the team which will be passed down. Your feedback is extremely valuable to us. We will use feedback, such as yours, to continuously make changes to our service and improve our guest experience. We hope to see you again very soon in the future. Sincerely, Hiep Le Quality Manager

10/10 Excellent

YUJIRO

Stayed 1 night in Dec 2023

8/10 Good

Jong Oh

Stayed 7 nights in Mar 2023

10/10 Excellent

JinYoung

Stayed 2 nights in Jan 2023
Response from Hiep Le on 9 Feb 2023
고객님께,저희 호텔에 대해 좋은 평가를 해주셔서 감사합니다. 머무시는 동안 즐거운 시간이 되셨다니 저희도 기쁘게 생각하며, 조만간 다시 뵐 수 있기를 바랍니다.감사합니다.

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
침구류 세탁 후 완전히 건조가 안된 듯한 냄새가 났어요. 습한곳에서 수건 말리면 이상한 냄새 나는데 그런 냄새였어요. 정도가 아주 심한건 아닌데 호텔 침구류에서 처음 맡아보는 냄새였어요 ㅠㅠ 다른 서비스들은 매우 친절했고 부대시설도 좋았어요.
Stayed 2 nights in Aug 2022
Response from Hiep Le on 10 Aug 2022
Dear Koh Taeveon, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards, Hiep Le Quality Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fühlt sich noch wie ein Testbetrieb an
Das Hotel ist neu und noch nicht 100% fertig. Der Service ist gut, entspricht aber meist noch nicht einem 5*-Sterne Level. Zu viele Fehler passieren noch (falscher Hinweis bezüglich Check-In, Essen / Getränke kommt nicht / zu spät / falsch). Lage und zukünftiger / vollständiger Ausbaustandard werden wohl sehr gut sein. Verbesserungen sind aber notwendig.
Stayed 1 night in Jul 2022
Response from Hiep Le on 10 Aug 2022
Dear Anonymous, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hiep Le Quality Manager

10/10 Excellent

SATOSHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
大満足
観光再開前でゴルフもホテルもとても空いていました。ダナンのリゾートに幾つか泊まりましたが、その中でもオススメです。部屋も凄く綺麗で食事の種類も多く良かったです。
Stayed 1 night in Mar 2022
Response from hieple on 4 Apr 2022
Dear SATOSHI, Thank you for taking the time to tell us about your experience at Hoiana Hotel & Suites. Your feedback is extremely valuable to us. We will use feedback, such as yours, to continuously make changes to our service and improve our guest experience. We hope to see you again very soon in the future. Sincerely, Hiep Le Training & Quality Manager