Room was very comfortable but air con totally inadequate. Water from taps and showers dangerously hot. Lounges comfortable.
Gordon
2025 年 7 月入住 2 晚
10/10 超赞
Annika
2025 年 7 月 8 日
满意:清洁度
Fantastic
Annika
2025 年 7 月入住 2 晚
10/10 超赞
Natasha
2025 年 6 月 19 日
满意:清洁度、员工和服务、住宿条件和设施
The staff was great and made me feel very welcome and went above and beyond and even surprised me with a cake saying Happy Birthday for my birthday. Definitely would go there again
Natasha
2025 年 6 月入住 1 晚
8/10 还可以
Alistair
与家人出行
2025 年 5 月 16 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I thinking is need to improve Breakfast and some of menus on Restaurant also the mattress too
Alistair
2025 年 5 月入住 1 晚
10/10 超赞
David
2025 年 5 月 4 日
David
2025 年 4 月入住 1 晚
8/10 还可以
Lee
商务旅客
2025 年 4 月 25 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Should fix sinks :faucets in room. Our
Lee
2025 年 4 月入住 3 晚
8/10 还可以
Dawn
2025 年 4 月 22 日
满意:清洁度、员工和服务、住宿条件和设施
We loved the Spa and pool. Plenty of parking and our room was serviced every day. We had breakfast delivered to our room which was a real treat. We visited nearby Wakehurst Arboretum and gardens and had no trouble eating out also. Our door key didn’t work on two occasions. Cocktails were expensive but overall it was a wonderful long, relaxing Easter weekend. The staff were very polite and helpful.
Dawn
2025 年 4 月入住 3 晚
6/10 一般
Joanna
与家人出行
2025 年 4 月 19 日
Quite disappointed really, although building & location lovely
Joanna
2025 年 4 月入住 1 晚
6/10 一般
Xavier
与配偶出行
2025 年 4 月 13 日
满意:员工和服务,清洁度
It’s a nice property but does not really achieve a 5 star level. The building is very nice but the interior design lacks the level of elegance of a 5-star property. We stayed in a garden room in the new building which was very large but not particularly well laid out. The restaurant tables were small and crammed and the food was ok but overpriced.
Xavier
2025 年 4 月入住 2 晚
10/10 超赞
Elizabeth
团体旅客
2025 年 4 月 4 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice hotel surrounded by nature. The staff was absolutely amazing. Greeted when you walk in cared for by concierge. Rooms were clean and property was well maintained. I would definitely recommend and as an extra treat for yourself by going and enjoying some of their great spa services!
Elizabeth
2025 年 4 月入住 1 晚
6/10 一般
Jack
2025 年 4 月 2 日
不满意:清洁度、员工和服务、住宿条件和设施
Jack
2025 年 3 月入住 1 晚
10/10 超赞
Sterna
2025 年 4 月 2 日
Sterna
2025 年 3 月入住 2 晚
10/10 超赞
Julie
2025 年 3 月 30 日
满意:清洁度、员工和服务、住宿条件和设施
Julie
2025 年 3 月入住 1 晚
10/10 超赞
真实旅客
2025 年 3 月 28 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2025 年 3 月入住 1 晚
8/10 还可以
Tracey
2025 年 3 月 26 日
满意:员工和服务,清洁度
The staff were very friendly and helpful. Decor and environment was superb but a little tired in places. Rooms were very hot. Spa was too busy to use when wanted.
Tracey
2025 年 3 月入住 1 晚
4/10 很差
Emma
2025 年 3 月 17 日
不满意:客房舒适度,住宿条件和设施
Poor spa. Terrible, overpriced food.
The spa was not up to basic standards. Steam room was cold. Sauna was cold without water to top it up.
Restaurant food was overpriced at £35:£40 per meal. It came cold. When informed staff, food was taken away, warmed under the grill and returned 20 mins later. This was a fish dish, so basically inedible..
The decor was dated and cheap looking.
Terrible value for money overall.
Emma
2025 年 3 月入住 1 晚
10/10 超赞
David
2025 年 3 月 7 日
满意:清洁度、员工和服务、住宿条件和设施
David
2025 年 2 月入住 1 晚
6/10 一般
Mireya and Sofia
2025 年 3 月 7 日
满意:清洁度、员工和服务、住宿条件和设施
Great food and service. Some areas of the property are tired for example the staircase carpet but we did enjoy our stay as the food and service was excellent.
Mireya and Sofia
2025 年 3 月入住 1 晚
10/10 超赞
Wayne
2025 年 3 月 6 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Wayne
2025 年 3 月入住 1 晚
10/10 超赞
真实旅客
2025 年 2 月 23 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful hotel with excellent service.
A beautiful building with welcoming log fires.
The hotel is very comfortable and every member of staff went out of their way to be helpful with my disabled husband. They were unfailingly cheerful and created a lovely atmosphere.
真实旅客
2025 年 2 月入住 2 晚
10/10 超赞
Debbie
2025 年 2 月 20 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Birthday celebration
The stay has been amazing, we haven’t found fault in anything. The food has been great and service throughout the hotel exceptional. The surrounds are beautiful and relaxing. The only thing I will mention about the spa towels were left on chairs all around with no one using them, this made seating very limited.
Debbie
2025 年 2 月入住 1 晚
2/10 糟糕
CC
2025 年 2 月 17 日
不满意:清洁度、员工和服务、客房舒适度
CC
2025 年 2 月入住 1 晚
6/10 一般
真实旅客
2025 年 1 月 4 日
满意:清洁度、员工和服务、客房舒适度
Disappointing
Our Garden Suite was fabulous but food main courses were cold, extremely slow service, for desserts and drinks at spa.
Relaxation room cold and disappointing 85min massage.