Harare Eastgate Centre Hotels

"Excellent customer service. Starting from Brenda at the reception, the guy at the bar at the pool area, maintenance guy who came to fix the AC. I wish i could name them all. The rooms where clean. The food needs a bit of working on to improve on it. Other than that i can still come back."

"Clean rooms Goid customer service"

"1.Cockroach infested rooms. 2. Smelly washroom drainages. The whole room would smell like sewage. "

"great would recommend "

"Lovely breakfast in magical garden surroundings"

"Everything was great. Staff was very friendly and restaurant and coffee/dessert shop was good. What I would expect from a Hyatt hotel."

"All goid"

"The room offered was dirty , bath tab , And all floors very dirty had to scrub the bath to enable me to use it. The Television had crackles , picture quality poor and haze in the end I could not connect to any TV channel at all . The hotel safe was broken not able to use to keep vulnerables. Considering that I booked this stay back in September 2025 no effort was made to ensure that I get offered a clean room . The carpets laid along the corridors were all very dusty and smelt due to lack of maintenance. I have been a guest at the Jameson crests on and off for over 10yrars I have noticed that the standards of cleanliness there has gone down , the place is no longer fit for purpose. I cannot fault the reception staff they tried their best to address my concerns "

"👍"