2/10 Terrible
Tamara C.
14 May 2024
Disliked: Cleanliness
BEWARE Absolute Nightmare Property & Host - Worst Customer Experience
At our arrival, the door code didn't work after being confirmed with the host 3 hrs prior. Left us stranded outside for over an hour with 2 kids, under 5, in freezing temps at 10 pm because the host was unreachable by me and Vrbo. Had to personally arrange to sleep somewhere else for the first night, and waited over 13 hrs for our host's reply. We all got sick from that night. The suite was filthy and smelled of mildew covered up with an air freshner, had pink mold infestation (shower curtain/tiles), black mold infestation in the dirty washing machine (2014 make), filthy dryer (2014 make), heavily stained with bodily fluids mattress (Health Code Violation), half-broken kitchen faucet, broken and stained furniture, stained and dirty bedding, human and animal hairs throughout, heavily water damaged under-the-bathroom-sink cabinet, damages like small dents/marks on the walls, squeaking doors that have shifted down thus making loud scraping noises when opened/closed, small stains on window shades, loose toilet that's missing silicone seal, toilet brush that was sitting in fecal water, unfinished storage room full of drywall dust and hanging from the ceiling by the wires lamp, and there is more!! Nothing like the luxury suite advertised. The small steep downhill backyard facing a highway, description which was conveniently left out of the Vrbo ad, was litered with cigarettes and garbage. The steps leading down to the basement were missing railing(s), which is Health Code Violation
Tamara C.
Stayed 32 nights in Mar 2024