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Reviews of Holiday Inn Express And Suites El Paso East, an IHG Hotel

2.5 out of 5
Holiday Inn Express And Suites El Paso East, an IHG Hotel
3500 Joe Battle Blvd, El Paso, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 266 out of 414 reviews" "
Rating 8 - Good. 90 out of 414 reviews" "
Rating 6 - Okay. 18 out of 414 reviews" "
Rating 4 - Poor. 20 out of 414 reviews" "
Rating 2 - Terrible. 20 out of 414 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Arieal

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It was a nice place to stay and was easy to find. Only thing that was bad was we called multiple times for extra towels and they never brought them then they just told us if you need towels then come to the front desk and get them. They asked us if we wanted stay over service and we said yes and they didn’t service the room. We called the next day for more towels and they said they would bring towels but never did then they said we can go to the front desk to get some towels again. The staff made it seem like we were an inconvenience to them.
Stayed 2 nights in Apr 2024

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Newer construction
Stayed 2 nights in Apr 2024

2/10 Terrible

Dan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Place was clean but first night shift manager was rude when having issues finding Expedia reservation. Not sure if it was Expedias fault or Hotel but it was not handled with professionalism at Hotel. Second night staff was great but key didn't work second night. Fire alarm went off at 2am. No fire. Lots of construction going on next door as well. Place was clean though.
Stayed 2 nights in Apr 2024

10/10 Excellent

Cheryl

Stayed 1 night in Apr 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Gale, Marana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer hotel, clean, restaurants in walking distance.
Stayed 1 night in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Quite
Stayed 1 night in Feb 2024

10/10 Excellent

MOLLY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Could only get blackout curtain to raise a few inches. Beds were comfy. Checked out prior to breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

MOLLY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, clean room, spacious bathroom
Stayed 1 night in Mar 2024

6/10 Okay

alejandro

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick efficient check in, great service, breakfast and coffee served daily.
Stayed 7 nights in Feb 2024

4/10 Poor

Stacy

Travelled with family and small children
I would have liked the pool open n clean. It was not. Also, we did not get our room cleaned daily.
Stayed 3 nights in Feb 2024

4/10 Poor

Cassandra

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Stayed 3 nights in Dec 2023

10/10 Excellent

Kent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Gabriel

Travelled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice. The room was clean and had everything we needed.
Stayed 3 nights in Dec 2023

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Hwy 375 from Montana Av.
Stayed 2 nights in Nov 2023

10/10 Excellent

Robyn

Stayed 1 night in Nov 2023

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Stayed 1 night in Oct 2023

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Joy, Katy

Liked: Cleanliness, staff & service, property conditions & facilities
It’s new and very clean.
Stayed 3 nights in Sep 2023

10/10 Excellent

Charles

Stayed 1 night in Oct 2023

2/10 Terrible

Erica

Stayed 1 night in Sep 2023

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Sep 2023

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Front Office Manager on 16 Aug 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express EL PASO EAST-LOOP 375.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

ALBERTO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Front Office Manager on 16 Aug 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express EL PASO EAST-LOOP 375.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Melissa

Travelled with family
Liked: Staff & service
Was okay for a night. Check was Great Gentleman was friendly and attentive. Room had a smell bought a air freshener and spray room.
Stayed 1 night in Aug 2023
Response from Front Office Manager on 16 Aug 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express EL PASO EAST-LOOP 375.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet area close to the are I wanted to be in
Stayed 1 night in Aug 2023
Response from Front Office Manager on 16 Aug 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express EL PASO EAST-LOOP 375.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice location very clean hotel would definitely recommend this for business travelers, even though it’s off the beaten path, safe and well worth it
Stayed 1 night in Jul 2023
Response from Front Office Manager on 16 Aug 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express EL PASO EAST-LOOP 375.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Joseph

Stayed 3 nights in Jun 2023
Response from Front Office Manager on 16 Aug 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express EL PASO EAST-LOOP 375.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Bernardo

Stayed 3 nights in Jun 2023

8/10 Good

scott

Stayed 1 night in Jun 2023

10/10 Excellent

sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We originally were only going to stay 1 night but when our flight was rescheduled we chose to stay here again because we like it so much!
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El Paso Family Trip
Great stay and reasonable priced room. Very clean
Stayed 2 nights in Apr 2023

10/10 Excellent

Tod

Liked: Cleanliness, staff & service
.
Stayed 1 night in Apr 2023

10/10 Excellent

Melissa

Stayed 2 nights in Mar 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, room designed well, very clean, efficient and courteous staff. Good breakfast.
Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service for our breakfast!!!
Stayed 1 night in Mar 2023

8/10 Good

Iona

Stayed 1 night in Mar 2023

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Erick Alberto Perez

Stayed 1 night in Mar 2023

6/10 Okay

Ray

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Felt like service could have been a little more better. Stayed for 4 nights and no room service offered to clean our room and restock on supplies needed. Had to ask a housekeeper lady that was cleaning the room next to us for extra toilet paper and clean towels etc. Front desk wasn't that much of a help when asked for a latter check out cause our flight leaves at 7pm and was hoping to get a late check out like around 1pm or 2pm. The swimming pool was dirty and closed the entire time. Wouldn't recommend to anyone or stay here again.
Stayed 4 nights in Feb 2023

2/10 Terrible

BRIAN

Stayed 1 night in Feb 2023

8/10 Good

Kenneth De La

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay!
Stayed 2 nights in Feb 2023