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Reviews of Stanton House

4 out of 5
Stanton House
209 N Stanton St, El Paso, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 278 out of 344 reviews" "
Rating 8 - Good. 31 out of 344 reviews" "
Rating 6 - Okay. 14 out of 344 reviews" "
Rating 4 - Poor. 8 out of 344 reviews" "
Rating 2 - Terrible. 13 out of 344 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

LaShonda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convent downtown location
Stayed 5 nights in Apr 2024

6/10 Okay

mario

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Jared, Lawndale

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Rachel Mattison | General Manager on 26 Mar 2024
Jared, I am sorry to hear about your stay. I hope that you will reconsider us in the future. Please reach out directly if there is something we could have done differently.

10/10 Excellent

Kari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful upscale hotel. Walking distance to great restaurants.
Stayed 1 night in Mar 2024
Response from Rachel Mattison | General Manager on 19 Mar 2024
Kari, Thank you for your review! We hope that we are able to welcome you back in the future!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rachel Mattison | General Manager on 18 Mar 2024
Thank you for your 5/5 review! We hope to welcome you back in the future!

8/10 Good

Romany

Travelled with partner
Liked: Amenities
Hotel is nice and cute, the bed is very hard and the towels are extremely rough. Also our tv in our bedroom wasn’t properly working, couldn’t change Channels and had too much static. Overall, okay
Stayed 1 night in Mar 2024
Response from Rachel Mattison | General Manager on 11 Mar 2024
Romany, Thank you for your review and for letting us know the items that we fell short on. This is the first time hearing about the TV so I will make sure that we look into that. As well as the towels and bed. We hope that we are able to welcome you back in the future. Again thank you, and please keep Stanton House in mind for your future travels!

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern hotel in downtown El Paso. Eric O at the front desk was kind, courteous and very helpful. We loved the comfortable and lush bed… that was the best part. The happy hour tacos in the hotel bar and lounge were high end and delicious! The only downfall was that we were hoping the room would be more quiet. We could hear our neighbors using the restroom and flushing the toilet throughout the night.
Stayed 1 night in Feb 2024
Response from Rachel Mattison | General Manager on 28 Feb 2024
Andrea, We appreciate your review very much! We hope that we are able to welcome you back in the future. Thank you for letting us know about the room noise issue. We will be looking into that. Have a great rest of your week and thank you again!

10/10 Excellent

Lawrence W.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and Management are extremely friendly and receptive. Very nice ambiance, rooms are well organized and the whole place smells so good. Pleasing to the eyes. Highly recommended
Stayed 1 night in Feb 2024
Response from Rachel Mattison | General Manager on 28 Feb 2024
Thank you for your review. We appreciate the kind comments. We hope that we are able to welcome you back in the future!

2/10 Terrible

Daniel

Stayed 2 nights in Feb 2024
Response from Rachel Mattison | General Manager on 22 Mar 2024
Daniel, We are sorry to hear about your stay. We hope that you will re-consider staying with us in the future.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Rachel Mattison | General Manager on 29 Jan 2024
Emily, Thank you for your 5 star review! We hope to welcome you back in the future!

10/10 Excellent

Tyson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in EP!
Stayed 3 nights in Jan 2024
Response from Rachel Mattison | General Manager on 29 Jan 2024
Tyson, Thank you for your 5 star review! We hope to welcome you back in the future!

10/10 Excellent

Sarah

Liked: Amenities
This is the best hotel in El Paso! The food, the friendly and fast service in the restaurant and bar, and the best shower i have experienced. I had a few nights at the plaza hotel and then moved to Stanton House and it was significantly better!! Highly recommend
Stayed 1 night in Dec 2023
Response from Rachel Mattison | General Manager on 29 Jan 2024
Sarah, Thank you for your 5 star review! We hope to welcome you back in the future! We appreciate your business!

10/10 Excellent

Brannon

Stayed 1 night in Dec 2023
Response from Rachel Mattison | General Manager on 29 Jan 2024
Brannon, Thank you for your review! We appreciate it, and we hope to welcome you back in the future!

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Artful gem
This is a gem of a hotel. Unique artwork to take in, including in guest rooms. Modern, contemporary design. Friendly and obviously well trained staff. Only knock: rooms along a side alley have to put up with pulsating music from a bar/club a few doors away that wafts into that space. Did not let up until almost 1am. May want to ask for a room away from that area.
Stayed 1 night in Dec 2023
Response from Rachel Mattison | General Manager on 29 Jan 2024
Lynn, Thank you for your valuable feedback. We will be sure to address the noise situation with the local bar. We appreciate how understanding you were. We hope to welcome you back in the future.

8/10 Good

amy, Carlsbad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice except there was someone smoking in their room and it smelled bad in the hallways. We notified the front desk and they tried to find the room it was coming from.
Stayed 1 night in Dec 2023
Response from Rachel Mattison | General Manager on 29 Jan 2024
Amy, We appreciate your feedback and your patience with the smell. We hope that we are able to welcome you back in the future!

6/10 Okay

Erin

Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Rene Varela on 19 Dec 2023
Hi Erin, we would like to ask you a few questions regarding your review. We value all of our guest's feedback and are always looking to improve anything on our end. Would you mind letting us know if there were any issues with your stay regarding your ratings of 2/5 for cleanliness and 3/5 for hotel condition and service. We strive to provide our guests with a great experience and it seems like we fell short with your stay. We look forward to your feedback. Thank you.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Rachel Mattison | General Manager on 29 Jan 2024
Michael, Thank you for your 5 star review! We hope to welcome you back in the future!

6/10 Okay

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rachel Mattison | General Manager on 29 Jan 2024
Crystal, Thank you for your review. If there is something we could have done differently to earn a 10, please feel free to reach out directly. We hope that we are able to welcome you back in the future!

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of a kind design along with brilliant service and comfort.
Stayed 1 night in Dec 2023
Response from Rachel Mattison | General Manager on 29 Jan 2024
Caroline, Thank you for your review! We appreciate your feedback. We hope that we are able to welcome you back in the future!

10/10 Excellent

Sonja

Stayed 1 night in Dec 2023
Response from Rachel Mattison | General Manager on 29 Jan 2024
Sonja, Thank you for your 5 star review! We hope to welcome you back in the future!

10/10 Excellent

KEVIN

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023

10/10 Excellent

Tyrell

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Worst experience ever I would rather stay at a motel
Stayed 1 night in Oct 2023

2/10 Terrible

James

Stayed 1 night in Oct 2023

10/10 Excellent

Constantine

Stayed 3 nights in Oct 2023

10/10 Excellent

Joy

Stayed 1 night in Oct 2023

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there for my birthday weekend and everything was great!!
Stayed 2 nights in Oct 2023

10/10 Excellent

Tiffany

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everyone was so friendly and helpful!
Stayed 1 night in Oct 2023

10/10 Excellent

Logan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Sep 2023

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was percect and clean.. Stuff were nice to me
Stayed 1 night in Sep 2023

10/10 Excellent

William, Mountain View

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stanton House Stay
The rooms are super cute. The one downfall is the lack of a coffee maker.
Stayed 1 night in Aug 2023

10/10 Excellent

Zachary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful and the staff was top quality
Stayed 3 nights in Aug 2023

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay at
Stayed 1 night in Aug 2023

8/10 Good

Andrew, Chula Vista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean
Stayed 1 night in Aug 2023
Response from Rachel Mattison | General Manager on 11 Aug 2023
Andrew, Thank you for your review! We hope that we are able to welcome you back in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Rachel Mattison | General Manager on 11 Aug 2023
Thank you for your review! We hope that we are able to welcome you back in the future!

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professionalism was outstanding. Service was top notch. Breakfast was excellent. Valet was excellent.
Stayed 2 nights in Jul 2023
Response from Rachel Mattison | General Manager on 11 Aug 2023
Thank you for your review! We hope that we are able to welcome you back in the future!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
five star
Service was five star food was five star hotel was five star I will be back
Stayed 2 nights in Jul 2023
Response from Rachel Mattison | General Manager on 11 Aug 2023
Thank you for your review! We hope that we are able to welcome you back in the future!

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous Hotel with courteous staff throughout our stay. Conveniently located. The rooms are beautiful and clean, very modern. I'd give it 10 stars
Stayed 2 nights in Jul 2023
Response from Rachel Mattison | General Manager on 11 Aug 2023
Thank you for your review! We hope that we are able to welcome you back in the future!

2/10 Terrible

Martin

Stayed 1 night in Jul 2023
Response from Rachel Mattison | General Manager on 11 Aug 2023
Martin, I am sorry to hear about your experience. I hope that we have the opportunity to welcome you in the future and turn your opinion around. If there is anything I can do for you, please feel free to reach out to me directly.

10/10 Excellent

Jody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I were in town to get his passport renewed. We booked this hotel on our table arrival and were extremely delighted when we arrived to this beautiful hotel that housed amazing artwork and a friendly accommodating staff we ordered dinner, and it was a gastronomic experience the ribeye was cooked perfectly, and the vegetables or delicious we will definitely return on our next trip to a Paso
Stayed 1 night in Jul 2023
Response from Rachel Mattison | General Manager on 11 Aug 2023
Thank you for your review! We hope that we are able to welcome you back in the future!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay!
Amazing art and beautiful hotel layout. Gorgeous bedroom decor and design. Plan for extra time if you eat at restaurant, the service is slow, but the food is excellent.
Stayed 1 night in Jun 2023

10/10 Excellent

Heidi

Stayed 1 night in May 2023
Response from Rachel Mattison | General Manager on 8 Jun 2023
Thank you for your review!

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Rachel Mattison | General Manager on 8 Jun 2023
Thank you for choosing our hotel!

10/10 Excellent

maria

Stayed 1 night in May 2023
Response from Rachel Mattison | General Manager on 8 Jun 2023
Thank you for your review! We hope to welcome you back in the future!