The Crags Elephant Sanctuary Hotels

"This is a fantastic resort. Massive grounds. Clean and tidy. The staff are very helpful and friendly. The resort offers a lot. Very safe and conveniently close to Plettenberg Bay. This was a business trip but will be back for a pleasure trip "

"Highly recommended for its excellent location, dedicate staff, cleanliness and restaurant with delicious breakfasts"

"Wish we had been able to stay another night as we loved this place so much. It's in such a beautiful spot with spectacular views over the bay. Reception staff were all so friendly and welcoming and we had a fantastic dinner in the on-site restaurant that night with great customer service too. Worth noting, there is a fairly long and steep hill to the shops/cafes/restaurants in the town so if you had mobility issues that may be a problem (unless you were driving)."

"Great hotel for anybody exploring the garden route staying in Plett, very clean, tidy and right in the heart of the town surrounded by amazing restaurants."

"This place is an absolute gem! My husband and I truly enjoyed this venue for our last few days in Plettenburg Baii! The venue is absolutely beautiful but I can say that this place wouldn’t be as beautiful as it was without the great staff. The service given was superb and it truly felt like home being there!"

"Our stay at this hotel began promisingly with a comfortable room, friendly staff, and good food. However, this positive experience took a sharp turn when we returned to find our room door wide open, with all our valuables—electronics, passports, clothing—exposed to anyone who walked by. Given that our room was less than 10 feet from an occupied room and only 50 feet from a restaurant open to the public, this situation was both unsettling and unacceptable. I immediately went to the reception, where the initial response was that housekeeping must still be in the room. This wasn’t the case; the room was empty. Eventually, a manager arrived and explained that an unexpected electrical issue required workmen to access our room throughout the day. Despite having our contact information, the hotel had failed to notify us about this, leaving our belongings vulnerable and exposed. The manager assured us the room was supervised all day, yet we returned to find it entirely unsecured and unattended—a direct contradiction to their assurances. This incident highlighted a complete disregard for guest security. Although we received a half-hearted apology, it was clear that guest safety was not a priority. Had we not been checking out the next day, we would have left immediately. If you value the security of your belongings and peace of mind while traveling, I would strongly advise booking elsewhere."

"The property stated that there was a reception open from 7am-9pm. There is not. They were supposed to send me a message with the code for the key box. They did not. The security there were very kind in helping us contact them as the number on the site was wrong. There was no power the night we stayed there. Not at fault of the property but regardless this and the check in process left us not having the night we were hoping for. Also there was no laundry detergent if you are planning to make use of the laundry. The positives is the beach. A short walk there is the beach where we watched dolphins surf the waves."