The Crags Elephant Sanctuary Hotels

"This was misleading advertising on Hotels.com. I selected a tent with 2 queen beds and a bunk bed for about R1700. Just before we arrived I got a call from the hosts and let them know that 2 friends would arrive 30 minutes before us. I was told that I would have to pay an additional R790 for them because they charge extra each person over 2. This was not made clear on the app. This accommodation was not worth over R2,500 for the night. Unhappy guests who feel ripped off."

"The room was outstanding as were the staff. A very very nice place to stay. "

"Fantastic location. Amazing staff, a unique dining experience. Highly recommended for a 2-3 night min stop over."

"Equipe maravilhosa "

"We had a magical stay in Firefly cabin. It was tranquil with a delightful view. The wood burning stove was essential and perfect. Great location for visiting the nearby wildlife sanctuaries."

"Great combination of a microbrewery, restaurant and comfortable accommodation "

"Amazing place. 11/10. Stay here. Just do it."

"Flawless really. Great staff, well thought out bed rooms, main building and pool, located very near the beach."

"Staff were great and the room was very clean"

"We had bats living in our roof, apparently knowingly by the owner (they built a house for them on the near cabin and they migrated to ours). We had to go to bed and sleep with constraint scratching and sliding noises, that was terrible. When we brought it to the attention of the team, they didn’t even bother apologising. The dinning experience over dinner and breakfast was terrible - worst service I’ve seen for a while and average food (it’s quite expensive considering its surroundings). Stay...

"Faultless stay - amazing service from all the staff "

"Amazing place in a perfect location with beautiful views over the sea and beach which is just across a quiet road . Brian and his team will look after you from the moment you arrive . Wonderful! "

"Staff were amazing, prime location and spacious rooms. "

"What a wonderful place this is.We had an apartment 206.Fully equipped with everything we needed.A beautiful view .Lovely views around the bar near the swimming pool.The staff here were excellent,nothing was too much trouble,The restaurant food is excellent and very resonably priced.SISSY IN THE RESTAURANT WENT ABOVE AND BEYOND,what a wonder lady she is. I would highly recommend this place if you are in the area"

"Beautiful setting and stunning pool "

"Great hotel for anybody exploring the garden route staying in Plett, very clean, tidy and right in the heart of the town surrounded by amazing restaurants."

"The guest house was lovely, really friendly staff and good location. However, overall I was quite disappointed, I had expected a proper hotel and a much more luxurious experience given we paid over $500 per night. I wonder and hope this was a holiday price and other guests aren’t charged as much "

"We only had an overnight stay, but wish we could have stayed longer! The apartment was lovely and very comfortable for our family of 3 "

"Fabulous hotel, super helpful staff. "

"In general the hotel is very run down. Things falling apart and dysfunctional, including pool area and umbrellas and gardens. The resort is in desperate need of serious maintenance. Also, no wi fi in rooms for a 4 star hotel is not really acceptable. Poor conditions somewhat compensated for by the first class and much appreciated service from Petrus and some of his staff -especially chef and Thabisa."