West Alton Ellis Island Hotels

"Rather than being 100% negative-I will offer suggestions that would have helped improve the experience. Have a garage entrance near the hotel. It was about 2 blocks away with no signage that indicated this was the correct garage. The instructions indicated the garage was across from the Sheraton, but the hotel it is across from is no longer a Sheraton (it took my 3 tries to find the garage). When you get in the garage there wasn't any signage to tell you where to park for the hotel. When you finally get there-put some carts in the hallway to help folks with luggage. The walk to the correct elevator is long and juggling luggage was difficult. Rethink the look of the reception desk. Huge plastic shields with a security guard standing in front do not give any confidence that this is a safe hotel. The front desk is plastered with signs in neon colors telling what you can and can not do. Including one that said "no shoes, no shirt, no service" It doesn't make you think that this is a nice place. Rethink the cheap, uncomfortable and ugly flooring in the rooms. The baseboards were broken and dirty. The towels and bedding were really thin and low quality. Maybe an upgrade there? The pillows had plastic tags clipped inside (!)-I guess so you wouldn't steal them. I cut my ear sleeping on the darn things. Close the doors to the cleaning closets-they are junky and look terrible. I have stayed at the hotel for years and it must be under new management-never again."

"The room and the property as a whole was amazing. No fan in the bathroom but that’s my only beef. Awesome breakfast!"

"This is a bit of an older property, but the amenities and the staff are amazing. Not only do you get FREE breakfast and parking, but it also has an indoor pool and a hot tub. Between 5:30 and 7:00 pm every day, there is also a "gathering" time with free beer, wine, soft drinks, and snacks. I truly enjoyed our stay and will be sure to stay there again on my next visit to St. Louis."

"Room was fine, check in was easy. Only complaint is that out of all the elevators only half seemed to be working and we had to wait a long time for an elevator. Being 7 months pregnant it wasn’t an option for me to take the stairs to and from the 8th floor. Only having valet parking as an option kind of sucked as well. Otherwise it was a decent stay."

"Nice place to stay"

"Ceiling pouring in water, bar staff was rude and dismissive, expedia sent the wrong reservation date and had to pay again upon arrival. Frustrating experience overall."

"Very friendly staff, the kickback program is great"

"The breakfast menu was phenomenal. The room was well kept and looked great. Over all great experience!"

"I love the history of the hotel. My kids liked the pool and the hot tub was huge. My husband enjoyed the complimentary drink at the bar and tried something new. The art exhibit was neat as well. It was walking distance to everything we needed. Would definitely stay again!"