Manila Embassy of Japan Hotels

"I like the staff and my room. However, I have to buy my own towel because their towels are old and faded. I requested a new one but still the same. So I decided to buy a new one."

"Beautiful hotel, very friendly staff. So convenient to be connected to the biggest mall in the Philippines."

"First and foremost, I do love Heritage Hotel Manila. I recommend it a lot with my friends and families, but this time around I just have a few mishaps that can be improved: 1. I know that the Hotel is quite old. As a solo traveller this time around for at least two nights, I wish I requested a room closer to the elevator - mine was near the end of the third floor hallway, I was so scared. Especially at night time - the halls are dimly lit. 2. While I was napping midday, the staff rang the doorbell unexpectedly, because they think that I should have been checked out that day, even though my booking was still good for one more night. Another anxiety inducing event. After that I am on guard mode the whole time, so hard to get a good night sleep. I wish they could call on the phone first before showing up unannounced. Also, I wonder if I was not in the room, would they have just charged me? With all that said, I would still come back due to airport proximity and the free shuttle to MOA. I will just make sure that I am with someone and not as a solo traveller. Overall, staff are lovely and accomodating."

"Poor customer service."

"Good location and good beds"

"Very clean room"

"One staff in the information seems like she wants to go home. Not accommodating. But over all, it was good. I still coming back.Thank You"

"Location is convenient to malls, restaurants and the airport. Atmosphere is good. Friendly and helpful staff. Rooms: Fairly spacious. It needs a proper update. For example, the bathroom doors needs to be freshened up. It’s looking filthy already. The grouts on the shower tiles are looking dirty already. The bench cushions have stains on both rooms we stayed in two separate bookings. Breakfast: it was okay which they provide more options for the price they charge. Value: you are paying for location. If you want a more cleaner rooms, this is not your place especially if you are here for a vacation from other countries like Canada where cleanliness is normal. Overall, it was an OK stay for an overnight or two nights max in my humble opinion."

"the breakfast was wonderful. the spices restaurant very nice. the staff is the best."